1. Wer Entscheidet, "Wie" und "Warum" Ihre Persönlichen Daten Verarbeitet Werden?
2. Welche Ihrer Persönlichen Daten Verarbeiten Wir?
3. Warum verarbeiten wir Ihre persönlichen Daten?
4. Wie schützen wir Ihre persönlichen Daten?
5. How long do we retain your personal data?
6. Mit wem teilen wir Ihre Daten?
7. Ihre Rechte gemäß der DSGVO
8. Informationen für Einwohner Kaliforniens
9. Änderungen unserer Datenschutzrichtlinie
10. Wie können Sie uns kontaktieren?

When you decide to register on Oranum and use our services, we will collect some of your personal data.

Please be assured that we are fully dedicated to the protection of your personal data.

We operate our site and our services in compliance with applicable data protection laws, including the EU General Data Protection Regulation (“GDPR“) and the California Consumer Privacy Act (“CCPA“). For more information, please see Section 7 “YOUR RIGHTS UNDER GDPR“. If you are a California resident, please also see Section 8 “INFORMATION FOR CALIFORNIA RESIDENTS.“

Your privacy is important to us. We provide you with this Privacy Policy, so that you can make informed choices about the use of your data. This Privacy Policy describes how we collect, use, share, and store the personal data of visitors to our site (“Guests“) and individuals who register as members (“Members“). Please note that this Privacy Policy only applies to the personal data of Guests and Members. Personal data of broadcasters (“Broadcasters“) is governed by a separate Privacy Policy.

As used in this Privacy Policy, the term “personal data“ means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. For example, under CCPA Personal Data includes identifiers such as your real name, alias, or postal address; commercial information, including records of products or services purchased; Internet or other electronic network activity information, including, but not limited to, browsing history, and search history; and audio or video recordings. CCPA § 1798.140(o)(1).

Please read this Privacy Policy carefully. This Privacy Policy forms a part of and is incorporated into the Oranum Terms and Conditions. By using the Oranum website or any of our services you agree that the Terms and Conditions, including this Privacy Policy, forms a binding legal contract with you.

You can contact us if you have any questions about our privacy practices or about what we are doing with your personal data. We will be happy to assist you in any way we can.

Wir erfassen, verwenden, teilen, übertragen und speichern verschiedene Arten Ihrer persönlichen Daten die bei Ihrem Besuch und / oder der Nutzung unserer Dienstleistungen auf unserer Webseite anfallen.

The personal data we collect includes the following:

1. Persönliche Daten die Sie zur Verfügung stellen

   1. Account Information

      Wenn Sie ein Nutzerkonto auf unserer Seite anlegen, benötigen wir wichtige Daten von Ihnen. Dazu gehören:

      • eine E-Mail Adresse
      • einen Benutzernamen
      • ein Passwort

   2. Kundenbuchhaltung & Kundenservice

      Wir sammeln alle Informationen, die Sie mit unserer Kundenbuchhaltung und unserem Kundenservice teilen. Dazu gehören:

      • ihre persönliche E-Mail Adresse
      • the services, the Expert or username associated with your request
      • your comments or opinions about an Expert
      • Ihr Gespräch mit unseren Mitarbeitern

      Allgemeiner gesagt: Wenn Sie auf andere Weise mit uns kommunizieren, sammeln wir alle Informationen, die Sie uns dabei zur Verfügung stellen.

   3. Purchasing Coins

      When you purchase coins to participate on our site, depending on the payment method you choose, we may collect and process your identification information (full name, country, ZIP code) and payment information. As regards your payment information, note that we only store the last four digits of your payment card number and the expiration year/month.

2. Personal Information from Site Use

   Wir sammeln und verarbeiten bestimmte Informationen von Ihnen, wenn Sie unsere Dienstleistungen und unsere Seite nutzen.

   Das bedeutet, dass wenn Sie unsere Seite oder unsere Dienstleistungen nutzen, und dabei kein Nutzerkonto anlegen oder sich nicht einloggen, wir dennoch bestimmte Informationen sammeln. Dazu gehören:

   1. Beim Gebrauch der Seite

      We collect information about your activity on our site and about how you interact with features on our site. If you are a Member, we may link this information to your personal identity (e.g. for fraud detection purposes). The data we collect includes:

      • Activity history
      • Special features used, e.g.,
        • Rated a Broadcaster
        • Added a Broadcaster to your favorites
        • Video/Voice Call with a Broadcaster
      We collect information about your conversations with Broadcasters, including:

      • Broadcaster screen name
      • Time and date of communication
      • Method of communication (e.g. Messenger etc.)

   2. Inhalte

      For technical purposes, to prevent violation of our Terms & Conditions and to defend against complaints and legal claims, we store on our system the chat logs and may review them.

      In case you turn on your camera or microphone in private chat, we never record or keep in any way your camera feed or audio. We also do not allow Broadcasters to record or capture your camera or audio feeds during private shows. Such action is prohibited on our site.

      Please note that when you are using Video/Voice Call to contact offline Broadcasters, your conversation is not recorded or stored in any circumstances. Please be advised that we are not responsible for your experience or the content of these private calls.

   3. Log Data & Device Information

      We automatically collect log data and information from/about your computer, phone or other device you use to access our services/site, including:

      • IP Adresse
      • Date and time you logged in
      • die aufgerufenen Seiten
      • Verwendete Features
      • Hardware / Software / Internet browser used
      • Verwendetes Betriebssystem/verwendete Version der Applikation
      • Cookies / other technologies that may uniquely identify your device / browser
      Bei Mobiltelefonen sammeln wir zusätzlich:

      • Daten, die Ihr Mobiltelefon identifizieren
      • gerätespezifische Eigenschaften und Einstellungen
      • Ihren Aufenthaltsort
      • App-Abstürze und andere Systemaktivitäten

   4. Cookies / Andere Technologien

      Genau wie viele andere Webseiten und Anwendungen verwenden wir Cookies und andere Technologien (z. B. Web-Beacons, Webspeicher), um Informationen über Ihr Gerät und Ihre Aktivitäten zu sammeln, z. B. Ihren Browsertyp und Ihre Browserinformationen, das Betriebssystem Ihres Computers, Ihre IP-Adresse, die von Ihnen besuchten Seiten oder die von Ihnen genutzten Funktionen.

      Für Cookies, die für die Nutzung dieser Website nicht als notwendig erachtet werden, bitten wir Sie um Ihre ausdrückliche Zustimmung, bevor wir diese auf Ihrem Gerät platzieren (z.B. das Banner, das auf Ihrem Gerät angezeigt wurde, als Sie unsere Website zum ersten Mal aufgerufen haben). Beachten Sie jedoch, dass das Blockieren von Cookies Ihre Erfahrung auf unserer Website beeinträchtigen kann.

      Um mehr darüber zu erfahren, wie wir Cookies verwenden und welche Möglichkeiten Sie haben, sehen Sie sich bitte unsere Cookies-Richtlinie an.

      Pixels. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information over time from our websites and across different online services and use that information to provide measurement services and target ads. You can opt-out of the collection and use of information for ad targeting by updating your Facebook account ad settings or by visiting http://www.aboutads.info/choices and http://www.youronlinechoices.eu/ where you can manage your preferences. For more information on our use of these technologies, see our Cookie Policy.

3. Data Collected by Third Parties

   The following are situations where your personal data has been collected by a third party:

   1. Darsteller

      When discussing with our Billing Support and Customer Support teams, a Broadcaster may provide some information about you, which will be collected.

   2. External Partners' Ad Networks

      Partner ad networks help us to promote our site. They may collect information about your interactions with our ads on our behalf.

   3. Internal Partner Ad Network

      Our group manage an ad network and promotional tools/programs. Third parties affiliated partners may contact us with information about your interactions with our ads and promotional tools published/used on their sites or affiliated sites (i.e. sites with partial or full reproduction of our primary site).

4. Öffentliche personenbezogene Daten

   Wir sammeln öffentlich verfügbare Informationen über Sie nur dann, wenn dies erforderlich ist, um Betrugsversuchen oder illegalen Aktivitäten auf unserer Seite vorzubeugen (z. B. wenn wir den Verdacht haben, dass Sie eine gefälschte oder gestohlene Kreditkarte verwenden, wenn uns Fälle von Kindesmissbrauch oder pädophile Aktivitäten bekannt werden usw.).

   Diese Daten können auch öffentlich verfügbare Informationen umfassen, die Sie in sozialen Medien wie Facebook, Ihrem Blog und / oder auf Ihrer eigenen Webseite zur Verfügung stellen.

   This information is always associated or combined with the data we collect through our site to finalize our investigation before reporting any fraud and/or illegal activity to the authorities. We never use publicly available data for any other purpose.

5. Sonstige Kategorien

   This means data of a sensitive nature, the exposure of which would significantly impact your fundamental rights and freedoms; for example, it could be used against you for unlawful discrimination (e.g., your philosophical or religious interests/beliefs).

   When you use our site and purchase services (e.g., live cam, private chat, buy a Broadcaster surprises, etc.), we process and store sensitive information related to your activity (e.g., the Broadcaster category, the content unlocked, etc.) in order to provide you with the services you requested.

   Due to the explicit meaning of each category name (e.g. Chinese astrology, reiki, clairvoyance, angel communication, etc…), as well as the types of Broadcasters you request services from, it is possible, although not certain, that the chosen categories indicate your philosophical or religious beliefs.

   You may revoke your consent regarding this processing by contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, please note that such revocation means that you will not be able to log into your account and use the services, as we will not be able to provide you with the services without processing such information.

   We understand that the information we have about you may not explicitly reflect the reality of your life outside of the site. Your online preferences may only show a punctual interest. In order to provide you with the utmost level of data protection, we categorize such type of data as sensitive, which is highly protected and handled with the utmost care.

   Because your online philosophical or religious interests and other data related to them are essential aspects of privacy, we are maintaining very high technology security standards. We are regularly proceeding with controls and assessments of our security measures, to guarantee a trustworthy environment.

Wir verwenden die gesammelten Daten für folgende Zwecke:

1. Konto-Aktivierung

   1. Basic information

      We primarily use the data you give us when creating your online account to open and manage this account. The account then allows you to use features, buy coins and benefit from and paid services.

      Your account will also allow you to exercise control over your personal data. Through your account, you can manage your purchases, benefit from special offers, and manage your account settings.

      We process this information to perform the contract that we have with you and provide you with the services you request. If you fail to provide the minimum details required, we will not be able to create your account and allow you to use our services.

2. Verbesserung und Förderung unserer Dienstleistungen

   To understand how we can improve our services and find better ways to promote our services to others, we collect your personal data for the following purposes:

   1. Analytics & Statistics

      We use the information you provide us with and that we collect ourselves to detect general trends regarding the preferences/habits of our users. This helps us to generate statistical reports on our customers' activity including those based on country and purchases. The information in these reports is in aggregate form and cannot be used to identify individuals.

   2. Improvements

      We use your data for testing, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services, making them easier and more enjoyable to use.

      We also use your log data to provide search functionality and display the results of your search. In order to make our services useful, the rank and the relevance of the results obtained may be improved based on attributes we determined (e.g. the newest content published by Broadcasters, the live status of Broadcasters).

   3. Werbung

      As mentioned in Section 2.3 , we have external partners who help us to promote our sites.

      We process this information with the legitimate interest of developing and improving our site and users' experience, as well as promoting our site and services.

      When we use cookies or similar technologies for the same purpose (i.e. product enhancement/improvement/promotion), we rely on your consent to the use of cookies, including third party cookies.

      To learn more about how we use cookies, and your choices, please check out our Cookie Policy.

3. Customer Relationship Management

   Das Customer Relationship Management ist der Schlüssel zu jeder Dienstleistung und in diesem Begriff ist jeder Kontakt enthalten, den wir mit Ihnen haben. Im Folgenden werden die Fälle beschrieben, in denen wir Ihre persönlichen Daten erfassen und verarbeiten:

   • Customer Support & Billing Support

     Customer Support and Billing Support operates 24/7. By sharing your personal data with our Customer Support and Billing Support teams, we will be able to provide you with your answers, and any help you may require, more efficiently.

     All your communications with the teams and any information you provide, including comments about our Broadcasters, are stored and reviewed so that we may respond to your request. This way we can ensure the full compliance of all users with our Terms & Conditions.

     Die aufgezeichnete Kommunikation mit Ihnen kann zu Schulungszwecken innerhalb von Kundenservice- und Buchhaltung verwendet werden. So stellen wir sicher, dass wir Ihnen stets ausgezeichneten Kundenservice bieten können.

     Bitte beachten Sie, dass unsere Kundenservice- und Kundenbuchhaltungs-Teams Zugriff auf alle Informationen haben, die wir über Sie gesammelt haben. Durch diesen Zugriff stellen wir sicher, dass unsere Kundenservice- und Buchhaltungs-Teams alle Informationen haben, die Sie benötigen, um Ihnen eine angemessene und zufriedenstellende Antwort geben zu können.

     Bitte beachten Sie, dass unser Kundenservice und unser Kundenbuchhaltung je nach Ermessen verschiedene Mittel nutzt, um mit Ihnen Kontakt aufzunehmen. Hierzu gehören E-Mail und Telefon.

   • General exchanges

     Please note that we may contact you through emails or other appropriate means, to inform you of any changes regarding our site or announcements relating to your subscription (e.g., successful account creation).

     We have a legitimate interest in improving our users' experience and delivering appropriate customer services to you.

4. Bezahlung

   Wir verwenden Ihre Identifikationsdaten und Zahlungsinformationen zur Abwicklung von Transaktionen. Dies kann davon abhängen, welche Zahlungsart Sie wählen, ist aber bei den meisten Zahlungsarten der Fall.

   Please note that depending on the payment method you choose, your payment will be processed by affiliates of our group or third party payment processors/service providers as explained in section 6.5 “Payment providers and financial institutions".

   Die Verwendung Ihrer persönlichen Daten ist in diesem Fall unbedingt notwendig, um Zahlungen auszuführen und Ihnen die von Ihnen erworbenen Credits oder Dienstleistungen zur Verfügung zu stellen (d. h. um den mit Ihnen bestehenden Vertrag zu erfüllen).

5. Sicherstellung einer sicheren und vertrauensvollen Umgebung

   Um Sie und unser Unternehmen zu schützen, verwenden wir Ihre personenbezogenen Daten wie folgt:

   • Um betrügerische/illegale Aktivitäten aufzudecken und diesen vorzubeugen.
   • Um potenzielle Verstöße gegen unsere Allgemeinen Geschäfstbedingungen und andere wichtige Richtlinien zu erkennen
   • Für die Sicherheits- und Risikobewertung (z. B. Authentifizierung und Verifizierung der Identität)

   Wir haben ein berechtigtes Interesse daran, Sie und unser Unternehmen sicher zu halten und die Einhaltung der AGB/Regeln zu garantieren, die dies zu gewährleisten versuchen.

6. Nachrichten mit Werbung und anderen Informationen

   Wenn Sie sich für die Nutzung unserer Websites anmelden, senden wir Ihnen im Allgemeinen informative Nachrichten und Werbematerial, um Sie über die Veröffentlichung neuer Funktionen und/oder Dienstleistungen, Sonderaktionen, Angebote usw. auf dem Laufenden zu halten.

   To evaluate the success of our marketing initiatives, we may pseudonymize your email address and use it to generate statistics. These would be in the form of aggregated data, not personal information (e.g., number of users per country who receive marketing communications).

   Your email will be further used to send survey participation requests, so that we learn more about your experience and satisfaction or suggestions for improvements to our service.

   We have a legitimate interest in keeping you informed and in the outcome of our marketing campaigns. You can, of course, unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, this may mean that you miss out on special offers and information regarding new services.

7. Einhaltung aller gesetzlichen Anforderungen und Durchsetzung unserer gesetzlichen Rechte

   Wir können uns auf eine gesetzliche Verpflichtung zur Speicherung und Verarbeitung Ihrer personenbezogenen Daten stützen. Beispielsweise müssen wir Ihre Transaktionsinformationen aufbewahren um gesetzlich vorgeschriebene Buchhaltungsunterlagen zu führen.

   We may also use your information to respond to requests from competent authorities or given our legitimate interest to establish, exercise or defend legal claims. If necessary, we would use your data to investigate issues with the relevant bank processing your payment, or with a debt collector, in cases of unpaid transactions, chargebacks or refunds.

   We may also combine your data with information lawfully obtained from other third-party sources, for the above purposes.

We implement various security measures, technical and organizational, to ensure the protection of your personal data against unauthorized access, modification, disclosure or deletion.

We periodically test our IT systems, conduct penetration tests and implement data loss prevention systems against leakage, theft and data breach.

Our site incorporates reasonable security technologies in order to ensure the safety of its users and the safekeeping of their related information.

We do not normally retain personal data of Guests for more than ten to fifteen days, though this period is typically shorter (depending on traffic volume). Any information collected to verify your identity in connection with a request (e.g., a request to access your data) will only be kept for a short time, typically no more than five days. Otherwise, we will retain your personal data for as long as we consider it necessary:

1. Provision of Services

   Um uns zu ermöglichen, Ihnen unsere Dienstleistungen bereitzustellen und damit Sie diese nutzen können. Dazu gehört die Pflege Ihres Mitgliedskontos.

2. Legal Obligation Compliance

   For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that in accordance with Luxembourg legislation, financial information will be kept for a minimum period of 10 years (even though shorter retention periods may apply as the case may be).

3. Legitimate Interests and Business Conduct

   Einschließlich:

   • Rechtsansprüche begründen, ausüben oder verteidigen

   • Chargeback prevention:

     Wir bewahren Ihre Chat-Protokolle und Protokolldaten, Geräte- und Nutzungsinformationen für einen Zeitraum von maximal 120 Tagen nach Ihrem letzten Kauf auf der Website auf.

   • Fraud/illegal activity detection and prevention:

     Wir blacklisten alle früher benutzten Nutzernamen für eine gewisse Zeitspanne. Währenddessen sind diese Nutzernamen nicht für Neuregistrierungen verfügbar.

   • Enhancing safety:

     Wenn wir beispielsweise Ihr Konto aufgrund von Betrug oder rechtswidrigen Handlungen sperren oder schließen, werden möglicherweise bestimmte Informationen über Sie weiterhin speichern um zu verhindern, dass Sie in Zukunft ein neues Konto eröffnen. Diese Informationen werden auch im Falle laufender Gerichtsverfahren und/oder Ermittlungen verfügbar gehalten.

4. Security

   Wie bereits erwähnt ist der Schutz Ihrer Daten und unserer Webseite vor versehentlichem oder böswilligem Verlust und Zerstörung eine unserer obersten Priorität.

   Restkopien einiger Ihrer persönlichen Daten werden 30 Tage lang auf unseren Sicherungssystemen aufbewahrt.

   Some anonymized copies of your information (e.g. log records) may also remain in our database.

   If you have a question about any specific retention periods of certain personal data, please contact us via the contact details provided in Section 10 “HOW TO CONTACT US?

1. Darsteller

   Your account with us secures your ability to benefit from and purchase services from the Broadcasters.

   The following information about you is automatically available to Broadcasters with whom you interact:

   • Your username: Broadcasters will be able to reach you out by searching your username
   • If they are one of your favorites: Broadcasters will be able to see a special icon and your username in their account, if you added them in your list of favorites
   • If you sent them a surprise
   • Coins you spent on them (every Broadcaster will be able to see the coins you spent on them, not on other Broadcasters)

   • Additional information:

     You can choose to share other information about yourself with the Broadcasters (e.g., gender, age, location, interests, etc.). You may also connect your camera in private chat to visually communicate with the Broadcaster or simply turn on your microphone. As a reminder, the Broadcaster is not allowed to record the video or voice data you provide.

   • Video/Audio in Private Chat:

     Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat (see clause 2.2: “Content Information“).

   • Video/Audio Offline Calls:

     As a reminder, your communication is this instance is completely private. Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat.

   • Voluntary Sharing:

     If you decide to share additional content with the Broadcasters (e.g. pictures), please note that you are fully responsible for the sharing of such information and we cannot be held responsible for any disclosure that you freely made.

2. Other Users & the Public

   1. Kommentare

      If you post comments on a Broadcaster's Live content, other users will see them.

      Please be aware that your comments might be seen by other Members watching the Live session.

      As well, please be assured that, if you decide to send a private message to the Broadcaster, other users of our site will not be able to access any information about you from the moment you enter into private chat but it will be visible only to him/her.

3. Entities of Our Company's Group

   We share your personal information with the following companies of our group based in Luxembourg, Hungary and the US, as the case may be, as they are helping us to deliver our services to you:

   • Jasmin Holding SA, 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
   • Docler Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxemburg, Großherzogtum Luxemburg;
   • Docler IP S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Großherzogtum Luxembourg;
   • Jasmin SSC Kft, Expo tér 5-7, H-1101, Budapest, Hungary;
   • Jasmin IP S.à r.l. Niederlassung Ungarn, Expo tér 5-7, H-1101, Budapest, Ungarn;
   • Docler Services Kft, Expo tér 5-7, H-1101, Budapest, Ungarn;
   • Docler LA LLC, 10811 Washington Blvd, Culver City, CA 90232, USA;
   • Escalion S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
   • Duodecad IT Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg.

4. Dienstleister

   We use carefully selected and trusted third parties, who act as service providers/processors to our site.

   We ensure that they are bound by contractual obligations to process information we share with them in accordance with our instructions, this Privacy Policy, and all applicable data protection laws.

   As we constantly work on the development and enhancement of the technology to support our site, our third-party processors may regularly change.

   Such entities mainly operate in the following areas:

   • Business Intelligence und Analytics
   • Marketing & sales
   • Kundenbetreuung
   • Betrugsprävention

5. Payment Providers & Financial Institutions

   When you purchase coins, depending on your choice of payment method, a third-party bank or a payment processor may process your payment. If this is the case, you may need to share personal data with them in order to complete the transaction.

   Möglicherweise erhalten Sie dann Transaktions-E-Mails von dieser Partei, welche die Bestellung bestätigen, einschließlich Hinweisen auf mögliche Rückerstattungen und der Bitte, dieser Partie ein Feedback zu hinterlassen.

   This Privacy Policy does not govern the processing of your personal information by these third parties if it was shared directly with them.

   1. Kredit-/Debitkarte

      If you choose to pay by credit/debit card, your transaction will be handled by Escalion S.à r.l. which is one of our affiliated companies located in Luxembourg (see Section 6.3, “Entities of Our Company's Group“). You can find its privacy policy here.

   2. Storno

      If you, or the credit card holder, request a chargeback, in certain circumstances we have to share some information about you and your use of our services with the processing bank, financial institution, payment processor, the credit card holder or any relevant third party.

   3. Fraud Detection & Prevention

      We may share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes.

6. Law Enforcement Agencies & Governmental Authorities

   To the extent permitted by applicable laws, we may also share information with law enforcement agencies or authorities, if such disclosure is reasonably necessary for the following:

   • Einhaltung unserer gesetzlichen Verpflichtungen
   • Respond to information requests for fraud investigations and other alleged illegal activities
   • Enforce and administer our terms and conditions
   • Protect our rights and defend ourselves against any claims

7. Geschäftsübertragungen

   Your information may be transferred to another entity of our group (i.e. as a result of reorganization, restructuring, etc.) or third party (i.e. as a result of sale, merger and/or acquisition, etc.) if part (more than 50%) or whole of the business (or related assets) is either directly or indirectly transferred or falling under the control of the new owner.

   Dies ist der Fall, wenn der neue Eigentümer in derselben oder einer ähnlichen Branche wie wir tätig ist und sich zur Einhaltung dieser Datenschutzrichtlinie verpflichtet.

1. Informationen über den Transfer Ihrer persönlichen Daten in Länder außerhalb des Europäischen Wirtschaftsraums

   As we are a Luxembourg based company, we comply with the EU Data Protection Regulation, “GDPR“. Regardless of whether you are located in Europe or elsewhere, our own location in Europe requires us to comply with GDPR. You can read the entire Regulation here.

   During the course of operation and exploitation of the site and provision of services, your personal information may be transferred outside of the European Economic Area (“EEA“) to third party data processors, located in the United States and other countries, for the purposes specified in this Privacy Policy.

   If we transfer your personal data outside of the EEA, we endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. For this purpose, we utilize the Standard Contractual Clauses approved by the European Commission that you can find here.

2. Welche Rechte haben Sie im Bezug auf Ihre persönlichen Daten?

   Unser Support-Team informiert Sie in der Regel innerhalb eines Monats nach Eingang Ihrer Anfrage über die durchgeführten Maßnahmen. Nur unter außergewöhnlichen Umständen, wenn wir mit komplexen und vielen Anfragen konfrontiert werden, kann sich diese Reaktionszeit um bis zu zwei weitere Monate verlängern.

   Bitte beachten Sie, dass Sie dieses Recht natürlich kostenlos ausüben können. Für unbegründete oder sich wiederholende Anträge müssen wir jedoch eine Bearbeitungsgebühr verlangen.

   Da uns Ihre Privatsphäre sehr wichtig ist. bitten wir Sie um Verständnis dafür, dass unser Support-Team Ihre Identität sorgfältig prüfen und Sie bitten muss, zusätzliche Informationen anzugeben, bevor Ihre Anfrage bearbeitet werden kann.

   1. Data Access

      You have the right to access the personal data we hold about you. You can request a copy of your personal data, free of charge. To exercise this right, you can send an email to privacy@oranum.com.

      Nach Überprüfung Ihrer Identität wird Ihre Anfrage dann an unser Support-Team weitergeleitet.

      Wenn wir der Ansicht sind, dass Ihre Anfrage offensichtlich unbegründet oder übertrieben ist (z.B. aufgrund mehrfacher Anfragen in kurzer Zeit), lehnen wir es möglicherweise ab Ihre Anfrage zu bearbeiten oder werden eine angemessene Gebühr, unter Berücksichtigung der Verwaltungskosten die für die Bereitstellung der Informationen entstehen, erheben.

   2. Data Portability

      Please note that the following is separate from the right to access your data.

      In certain cases, you are entitled to request copies of your personal information in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

      For clarification, only the following information can be made available:

      • The data actively and knowingly provided by you (e.g., e-mail address, username, etc.)
      • The observed data provided by you by virtue of the use of the service or the device (e.g., your search history, traffic data and location data).

      To exercise this right, you can send an email to privacy@oranum.com.

   3. Berichtigung von falschen oder unvollständigen Daten

      Natürlich haben Sie ebenfalls das Recht zu verlangen, dass wir etwaige Fehler in Ihren persönlichen Daten korrigieren.

      For this purpose, you can contact our Customer Support or send an email to privacy@oranum.com.

   4. Datenlöschung

      If you no longer want us to use your personal data, you can request that we erase it and close your account. Requests for account cancellation or closure will be considered as a request for the erasure of your personal data. To exercise this right, you can send an email to privacy@oranum.com.

      Your request will then be sent to our Support Team who will contact you. However, if you face any difficulties, please contact us at any time.

      For avoidance of a doubt, when the erasure process starts (notably upon a successful verification of your identity as the owner of the account), you will no longer be able to log in to our site (Oranum.com).

      Sollte Ihr Konto länger als ein (1) Jahr inaktiv sein, haben wir darüber hinaus das Recht, Ihr Konto zu aufzulösen und mit der Löschung Ihrer Daten in Übereinstimmung mit unseren Allgemeinen Geschäftsbedingungen fortzufahren.

      Please note that even if you request the erasure of your personal information, we will retain some of it for as long as we consider it necessary for compliance with our legal obligations or other legitimate interests as explained above in Section 5. “HOW LONG DO WE RETAIN YOUR PERSONAL DATA?“.

   5. Einspruchsrecht

      We process your data for a variety of reasons (see Section 3: “WHY DO WE PROCESS YOUR PERSONAL DATA?“).

      Applicable law may entitle you to require us not to process your personal information for certain specific purposes where such processing is based on a legitimate interest. If you object to such processing, we will stop processing your personal data for those purposes.

      In specific situations, we may have to refuse the execution of your request. This would only be in the cases where we have legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.

      Please keep in mind that objecting to certain uses of your data may disable the use of your account.

      Please also remember that you may unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“.

   6. Recht auf Einschränkung der Verarbeitung

      You have the right to request that we stop processing your data, while we resolve any issues.

      Dies ist nur in den folgenden vier Fällen möglich:

      1. Accuracy

         If you contest the accuracy of your personal data, processing would be stopped while we verify your claim.

      2. Legitimate Interest

         If you object to a processing activity based on a legitimate interest, you can require the processing operation to be put on hold while we verify your grounds for objection.

      3. Unlawful Processing

         You can request the restriction of data processing if you consider your data is being processed unlawfully, but do not wish for your data to be immediately erased.

      4. Data Storage

         You can request us to store your data, if you require it to establish, exercise or defend any legal claims, and we have no further need of it.

         Despite your request, we may continue to process your data, if we have to establish, exercise or defend legal claims. We will notify you before lifting any restriction.

   7. Right to Lodge a Complaint with a Supervisory Authority**

      If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with the relevant supervisory authority (i.e. your local authority or the CNPD).

Wenn Sie in Kalifornien ansässig sind, haben Sie zusätzlich zu allen anderen in dieser Datenschutzrichtlinie aufgeführten Rechten die folgenden Sonderrechte gemäß dem California Consumer Privacy Act ("CCPA").

Bitte beachten Sie, dass wir Ihre persönlichen Daten nicht in dem Sinne "verkaufen" wie es im CCPA definiert wird.

1. Ihr Recht auf "Information" und auf Antrag der Löschung

   Sie haben das Recht, die Kategorien und spezifischen Teile der persönlichen Daten, die wir über Sie gesammelt haben, zu kennen. Sie haben das Recht, die Kategorien von Quellen zu kennen, aus denen die persönlichen Daten gesammelt wurden, den geschäftlichen oder kommerziellen Zweck der Sammlung oder des Verkaufs persönlicher Daten und die Kategorien von Dritten, an die wir persönliche Daten weitergeben.

   You also have the right to request deletion of personal data we've collected or maintain. Please note this right is subject to certain exceptions, including without limitation our retaining information as necessary to protect against malicious, deceptive, fraudulent, or illegal activity, to comply with our legal obligations, and for other internal purposes.

   To exercise these rights contact us as provided in Section 10 “HOW TO CONTACT US?“ below. Please note that any requested disclosures in connection with a request to know will only apply to the 12-month period preceding the request, and you are entitled to request disclosure twice in any 12-month period. You may also ask for your data to be provided or exercise your right to delete by deleting your account.

2. Offenlegung persönlicher Informationen

   You also have the right to know what categories of personal data we've disclosed for a business purpose, and the third parties to whom that information was disclosed.

   In the past 12 months, we've disclosed for a business purpose and for different products the following categories of information to the following parties: Usage/device information (including, without limitation, your IP address, as the case may be) to our business intelligence and analytics service providers (e.g., Hotjar, Google Analytics); Payment/transaction data to our customer/payment service providers; Contact information, device/usage information (including, without limitation, your IP address and the website you are coming from, as the case may), information relating to the purchase made (excluding any data relating to your mean of payment, such as credit card information) and information as regards your interactions with the emails we sent to our marketing and sales partners (e.g. Emarsys, marketing partners promoting our site); and identification information, contact information, device and usage information, payment information (as the case may be) to our antifraud service providers and auditing service providers.

3. Ihr Recht auf Nicht-Diskriminierung

   Sie haben das Recht, bei der Ausübung der vom CCPA gewährten Datenschutzrechte nicht diskriminierend behandelt zu werden, einschließlich, aber nicht beschränkt auf die Verweigerung von Dienstleistungen, die Erhebung unterschiedlicher Preise oder Tarife oder die Bereitstellung eines anderen Niveaus oder einer anderen Qualität von Dienstleistungen. Bitte beachten Sie jedoch, dass die Ausübung einiger Ihrer Rechte (z. B. die Löschung Ihrer Daten) es uns nicht mehr möglich machen kann, Dienstleistungen an Sie zu erbringen.

4. Ihr Recht, einen bevollmächtigten Vertreter einzusetzen

   You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided in Section 10 “HOW TO CONTACT US?“ below. In order to verify you have authorized an agent we may require a signed, written authorization from you.

5. Nicht tracken

   Einige Internetbrowser haben eine "nicht tracken"-Funktion, die es Ihnen ermöglicht, bestimmten Websiten zu verweigern, Ihre Aktivitäten nachzuverfolgen. Da diese Funktionen noch nicht einheitlich sind, reagieren wir derzeit noch nicht auf "nicht tracken"-Signale. Wir werden jedoch jede Art von "nicht verkaufen"-Signalen oder ähnliche Signale unter CCPA als als Opt-Out-Antrag behandeln.

Wir behalten uns vor, diese Datenschutzrichtlinie gelegentlich zu ändern, um Änderungen unserer Dienstleistungen und der Art und Weise, wie wir mit Ihren persönlichen Daten umgehen, oder Änderungen der geltenden Gesetze zu berücksichtigen.

Wenn wir wichtige Änderungen vornehmen, werden wir Sie durch einen Hinweis auf der jeweiligen Website informieren und/oder Sie direkt auf andere Weise, z.B. per E-Mail, kontaktieren.

Soweit dies nach geltendem Recht zulässig ist, gelten diese Änderungen ab dem Zeitpunkt ihrer Veröffentlichung, es sei denn, wir geben ein Datum des Inkrafttretens an. Ihre fortgesetzte Nutzung unserer Webseite ab diesem Tag unterliegt der neuen Datenschutzrichtlinie.

if you have any comments or questions about this privacy policy or generally about our privacy practices, please send an email to privacy@oranum.com or by mail to the address indicated below, and we will get back to you as soon as possible.

we are also happy to inform you that we have an employee dedicated to ensuring your privacy, our data protection officer. you can directly reach our data protection officer via email at: dpo@oranum.com or mail to the following address: