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Déclaration de confidentialité

Déclaration de confidentialité

Dernière modification: Juillet 22, 2021


When you decide to register on Oranum and use our services, we will collect some of your personal data.

Please be assured that we are fully dedicated to the protection of your personal data.

We operate our site and our services in compliance with applicable data protection laws, including the EU General Data Protection Regulation (“GDPR“) and the California Consumer Privacy Act (“CCPA“). For more information, please see Section 7 “YOUR RIGHTS UNDER GDPR“. If you are a California resident, please also see Section 8 “INFORMATION FOR CALIFORNIA RESIDENTS.“

Your privacy is important to us. We provide you with this Privacy Policy, so that you can make informed choices about the use of your data. This Privacy Policy describes how we collect, use, share, and store the personal data of visitors to our site (“Guests“) and individuals who register as members (“Members“). Please note that this Privacy Policy only applies to the personal data of Guests and Members. Personal data of broadcasters (“Broadcasters“) is governed by a separate Privacy Policy.

As used in this Privacy Policy, the term “personal data“ means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. For example, under CCPA Personal Data includes identifiers such as your real name, alias, or postal address; commercial information, including records of products or services purchased; Internet or other electronic network activity information, including, but not limited to, browsing history, and search history; and audio or video recordings. CCPA § 1798.140(o)(1).

Please read this Privacy Policy carefully. This Privacy Policy forms a part of and is incorporated into the Oranum Terms and Conditions. By using the Oranum website or any of our services you agree that the Terms and Conditions, including this Privacy Policy, forms a binding legal contract with you.

You can contact us if you have any questions about our privacy practices or about what we are doing with your personal data. We will be happy to assist you in any way we can.

Qui Décide "Comment" et "Pourquoi" Vos Données Personnelles sont Traitées?

Les entreprises suivantes décident comment et pourquoi vos données personnelles sont traitées et, dans le cadre du RGPD, elles sont "Responsables Conjoints" :

JWS Americas S.à r.l.

44, Avenue John F. Kennedy, L-1855 LuxembourgGrand-Duché de LuxembourgInscrite au Registre du Commerce et des Sociétés du Luxembourg sous le numéro : B 249539.

JWS International S.à r.l.

44, Avenue John F. Kennedy, L-1855 LuxembourgGrand-Duché de LuxembourgInscrite au Registre du Commerce et des Sociétés du Luxembourg sous le numéro : B 249539.

JWS Americas S.à r.l. and JWS International S.à r.l. jointly determine the purposes and means of the processing of your personal data. Both entities collaborate in joint processing activities related to the purposes mentioned in this Privacy Policy. We have put in place a joint controllership agreement (according to article 26 GDPR) in order to determine the respective roles and responsibilities of the Joint Controllers, in particular, as regards the exercise of data subjects’ rights and the duties to provide information. You can notably contact us through a single contact point as mentioned in section 10 of this Privacy Policy.

Veuillez noter que, indépendamment de cet accord, vous êtes libre d'exercer vos droits (comme décrit dans la Politique de Confidentialité) à l'égard et à l'encontre des Responsable Conjoints. Vous avez le droit de nous contacter et de demander à être informé des responsabilités qui incombent aux deux entreprises.

Quelles Données Personnelles Traitons-nous?

Nous collectons, utilisons, partageons, transférons et stockons différents types de vos données personnelles suite à votre visite et / ou de l'utilisation de nos services sur notre site.

The personal data we collect includes the following:

  1. Données Personnelles que Vous Fournissez

    1. Account Information
      Quand vous créez un compte sur notre site, nous avons besoin d'informations importantes telles que :
      • une adresse e-mail
      • un nom d'utilisateur
      • un mot de passe
    2. Support Facturation & Support Client
      Nous recueillons toutes les informations que vous choisissez de partager avec nos Équipes de Support Client & Facturation, telles que :
      • votre e-mail personnel
      • the services, the Expert or username associated with your request
      • your comments or opinions about an Expert
      • vos conversations avec l’Équipe de Support

      Plus généralement, quand vous communiquez avec nous de n'importe quelle autre manière, nous recueillons toute information que vous aurez choisi de partager.

    3. Purchasing Coins

      When you purchase coins to participate on our site, depending on the payment method you choose, we may collect and process your identification information (full name, country, ZIP code) and payment information. As regards your payment information, note that we only store the last four digits of your payment card number and the expiration year/month.

  2. Personal Information from Site Use

    Nous recueillons et traitons certaines informations vous concernant quand vous utilisez nos services et notre site.

    Cela signifie que, quand vous visitez notre site ou utilisez nos services, même si vous n'avez pas créé de compte ou que vous n'êtes pas connecté, nous recueillons certaines informations, y compris :

    1. Informations d'utilisation
      We collect information about your activity on our site and about how you interact with features on our site. If you are a Member, we may link this information to your personal identity (e.g. for fraud detection purposes). The data we collect includes:
      • Activity history
      • Special features used, e.g.,
        • Rated a Broadcaster
        • Added a Broadcaster to your favorites
        • Video/Voice Call with a Broadcaster
      We collect information about your conversations with Broadcasters, including:
      • Broadcaster screen name
      • Time and date of communication
      • Method of communication (e.g. Messenger etc.)
    2. Informations sur le contenu

      For technical purposes, to prevent violation of our Terms & Conditions and to defend against complaints and legal claims, we store on our system the chat logs and may review them.

      In case you turn on your camera or microphone in private chat, we never record or keep in any way your camera feed or audio. We also do not allow Broadcasters to record or capture your camera or audio feeds during private shows. Such action is prohibited on our site.

      Please note that when you are using Video/Voice Call to contact offline Broadcasters, your conversation is not recorded or stored in any circumstances. Please be advised that we are not responsible for your experience or the content of these private calls.

    3. Log Data & Device Information
      We automatically collect log data and information from/about your computer, phone or other device you use to access our services/site, including:
      • Adresse IP
      • Date and time you logged in
      • pages visitées
      • Caractéristiques utilisées
      • Hardware / Software / Internet browser used
      • le système d'exploitation / la version de l'application utilisés
      • Cookies / other technologies that may uniquely identify your device / browser
      Si vous utilisez un appareil mobile, nous pouvons également collecter :
      • les données qui identifient votre appareil mobile
      • paramètres et caractéristiques spécifiques à l'appareil
      • détails de l'emplacement
      • bugs de l'application et autres activités du système
    4. Cookies / Autres Technologies

      Comme de nombreux sites internet et applications, nous utilisons des cookies et d'autres technologies (ex : balises web, stockage web) pour recueillir des informations à propos de votre appareil et de votre activité, par exemple le navigateur utilisé et les informations le concernant, le système d'exploitation de votre ordinateur, votre adresse IP, les pages que vous avez vues ou les fonctionnalités utilisées.

      Pour les cookies qui ne sont pas nécessaires pour l'utilisation de ce site internet, nous vous demandons explicitement votre consentement avant de les placer sur votre appareil (c'est à dire via la bannière qui s'affiche sur votre appareil quand vous consultez un site pour la première fois). Gardez à l'esprit que bloquer ces cookies pourrait nuire à votre expérience sur notre site.

      Pour en savoir plus à propos de notre utilisation des cookies et de vos choix, veuillez lire notre Politique de Cookies

      Pixels. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information over time from our websites and across different online services and use that information to provide measurement services and target ads. You can opt-out of the collection and use of information for ad targeting by updating your Facebook account ad settings or by visiting http://www.aboutads.info/choices and http://www.youronlinechoices.eu/ where you can manage your preferences. For more information on our use of these technologies, see our Cookie Policy.

  3. Data Collected by Third Parties

    The following are situations where your personal data has been collected by a third party:

    1. broadcasters

      When discussing with our Billing Support and Customer Support teams, a Broadcaster may provide some information about you, which will be collected.

    2. External Partners' Ad Networks

      Partner ad networks help us to promote our site. They may collect information about your interactions with our ads on our behalf.

    3. Internal Partner Ad Network

      Our group manage an ad network and promotional tools/programs. Third parties affiliated partners may contact us with information about your interactions with our ads and promotional tools published/used on their sites or affiliated sites (i.e. sites with partial or full reproduction of our primary site).

  4. Données Personnelles Publiques

    Nous recueillons des informations disponibles publiquement à propos de vous seulement si c'est nécessaire pour éviter la fraude et les activités illégales sur notre site (ex : quand nous soupçonnons que vous utilisez une carte bancaire fausse ou volée, quand nous constatons un cas de maltraitance sur enfant ou une activité pédophile, etc).

    Ces données peuvent comprendre des informations publiquement disponibles que vous partagez sur les réseaux sociaux tels que Facebook, votre blog et / ou votre site, et toute autre donnée publique disponible sur Internet.

    This information is always associated or combined with the data we collect through our site to finalize our investigation before reporting any fraud and/or illegal activity to the authorities. We never use publicly available data for any other purpose.

  5. Catégorie spéciale de données

    This means data of a sensitive nature, the exposure of which would significantly impact your fundamental rights and freedoms; for example, it could be used against you for unlawful discrimination (e.g., your philosophical or religious interests/beliefs).

    When you use our site and purchase services (e.g., live cam, private chat, buy a Broadcaster surprises, etc.), we process and store sensitive information related to your activity (e.g., the Broadcaster category, the content unlocked, etc.) in order to provide you with the services you requested.

    Due to the explicit meaning of each category name (e.g. Chinese astrology, reiki, clairvoyance, angel communication, etc…), as well as the types of Broadcasters you request services from, it is possible, although not certain, that the chosen categories indicate your philosophical or religious beliefs.

    You may revoke your consent regarding this processing by contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, please note that such revocation means that you will not be able to log into your account and use the services, as we will not be able to provide you with the services without processing such information.

    We understand that the information we have about you may not explicitly reflect the reality of your life outside of the site. Your online preferences may only show a punctual interest. In order to provide you with the utmost level of data protection, we categorize such type of data as sensitive, which is highly protected and handled with the utmost care.

    Because your online philosophical or religious interests and other data related to them are essential aspects of privacy, we are maintaining very high technology security standards. We are regularly proceeding with controls and assessments of our security measures, to guarantee a trustworthy environment.

Pourquoi Traitons-nous Vos Données Personnelles?

Nous utilisons les informations que nous collectons aux fins suivantes :

  1. Activation du Compte

    1. Basic information

      We primarily use the data you give us when creating your online account to open and manage this account. The account then allows you to use features, buy coins and benefit from and paid services.

      Your account will also allow you to exercise control over your personal data. Through your account, you can manage your purchases, benefit from special offers, and manage your account settings.

      We process this information to perform the contract that we have with you and provide you with the services you request. If you fail to provide the minimum details required, we will not be able to create your account and allow you to use our services.

  2. Améliorer et promouvoir nos services

    To understand how we can improve our services and find better ways to promote our services to others, we collect your personal data for the following purposes:
    1. Analytics & Statistics

      We use the information you provide us with and that we collect ourselves to detect general trends regarding the preferences/habits of our users. This helps us to generate statistical reports on our customers' activity including those based on country and purchases. The information in these reports is in aggregate form and cannot be used to identify individuals.

    2. Improvements

      We use your data for testing, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services, making them easier and more enjoyable to use.

      We also use your log data to provide search functionality and display the results of your search. In order to make our services useful, the rank and the relevance of the results obtained may be improved based on attributes we determined (e.g. the newest content published by Broadcasters, the live status of Broadcasters).

    3. Promotion

      As mentioned in Section 2.3 , we have external partners who help us to promote our sites.

      We process this information with the legitimate interest of developing and improving our site and users' experience, as well as promoting our site and services.

      When we use cookies or similar technologies for the same purpose (i.e. product enhancement/improvement/promotion), we rely on your consent to the use of cookies, including third party cookies.

      To learn more about how we use cookies, and your choices, please check out our Cookie Policy.

  3. Customer Relationship Management

    Le gestion de la relation client est la clé de n'importe quel service et ce terme inclut tout contact que nous avons avec vous. Ci-dessous sont listés les cas concernés dans lesquels nous recueillons et traitons vos données personnelles :
    • Customer Support & Billing Support

      Customer Support and Billing Support operates 24/7. By sharing your personal data with our Customer Support and Billing Support teams, we will be able to provide you with your answers, and any help you may require, more efficiently.

      All your communications with the teams and any information you provide, including comments about our Broadcasters, are stored and reviewed so that we may respond to your request. This way we can ensure the full compliance of all users with our Terms & Conditions.

      Certaines des communications avec vous ayant été enregistrées seront utilisées lors d'entraînements par les Équipes de Support Client et Facturation, afin que nous puissions vous garantir un service client d'excellente qualité.

      Veuillez noter que nos équipes de Support Client et Facturation auront accès à toutes les informations vous concernant qui ont été recueillies. Cet accès nous permet d'assurer que nos équipes de Support Client et Facturation aient accès à tout ce dont ils ont besoin pour vous apporter une réponse appropriée et efficace.

      Veuillez noter que nos Support Client et Support Facturation utilisent différents moyens pour vous contacter, y compris par email et par téléphone, selon le cas.

    • General exchanges

      Please note that we may contact you through emails or other appropriate means, to inform you of any changes regarding our site or announcements relating to your subscription (e.g., successful account creation).

      We have a legitimate interest in improving our users' experience and delivering appropriate customer services to you.

  4. Paiement

    Nous utilisons vos données d'identification et vos informations de paiement pour traiter les transactions. Cela peut dépendre du moyen de paiement que vous choisissez mais c'est le cas pour la plupart de ces moyens.

    Please note that depending on the payment method you choose, your payment will be processed by affiliates of our group or third party payment processors/service providers as explained in section 6.5 “Payment providers and financial institutions".

    L'utilisation de vos données personnelles est strictement nécessaire dans ce cas, afin d'exécuter des paiements et de vous fournir les crédits ou services que vous avez achetés (c'est à dire pour exécuter le contrat que nous avons avec vous).

  5. Assurer un Environnement Sûr et de Confiance

    Pour vous protéger et protéger notre entreprise, nous utilisons vos données personnelles des manières suivantes :
    • Pour repérer et éviter la fraude/les activités illégales.
    • Pour repérer les violations potentielles de nos Conditions Générales et de toute autre règle pertinente
    • Pour la sécurité & l'évaluation des risques (ex : authentification & vérification de l'identité)

    Nous avons un intérêt légitime à vous protéger, vous et notre entreprise, et à garantir le respect des Conditions Générales / Règles, qui tentent de le garantir.

  6. Marketing / Messages d'information

    Généralement, quand vous vous inscrivez pour utiliser nos sites, nous vous envoyons des messages d'information et commerciaux afin de vous tenir au courant de l'arrivée de nouvelles fonctionnalités et/ou services, de promotions spéciales, d'offres, etc...

    To evaluate the success of our marketing initiatives, we may pseudonymize your email address and use it to generate statistics. These would be in the form of aggregated data, not personal information (e.g., number of users per country who receive marketing communications).

    Your email will be further used to send survey participation requests, so that we learn more about your experience and satisfaction or suggestions for improvements to our service.

    We have a legitimate interest in keeping you informed and in the outcome of our marketing campaigns. You can, of course, unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, this may mean that you miss out on special offers and information regarding new services.

  7. Se conformer à toutes les exigences légales et faire respecter nos droits légaux

    Nous pouvons être tenus à une obligation légale de traiter vos données personnelles. Par exemple, nous devons conserver vos informations de transaction pour conserver les enregistrements comptables légalement requis.

    We may also use your information to respond to requests from competent authorities or given our legitimate interest to establish, exercise or defend legal claims. If necessary, we would use your data to investigate issues with the relevant bank processing your payment, or with a debt collector, in cases of unpaid transactions, chargebacks or refunds.

    We may also combine your data with information lawfully obtained from other third-party sources, for the above purposes.

Comment Protégeons-nous Vos Données Personnelles?

We implement various security measures, technical and organizational, to ensure the protection of your personal data against unauthorized access, modification, disclosure or deletion.

We periodically test our IT systems, conduct penetration tests and implement data loss prevention systems against leakage, theft and data breach.

Our site incorporates reasonable security technologies in order to ensure the safety of its users and the safekeeping of their related information.


We do not normally retain personal data of Guests for more than ten to fifteen days, though this period is typically shorter (depending on traffic volume). Any information collected to verify your identity in connection with a request (e.g., a request to access your data) will only be kept for a short time, typically no more than five days. Otherwise, we will retain your personal data for as long as we consider it necessary:

  1. Provision of Services

    Pour nous permettre de vous fournir nos services et afin que vous puissiez les utiliser, y compris pour conserver votre compte membre.

  2. Legal Obligation Compliance

    For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that in accordance with Luxembourg legislation, financial information will be kept for a minimum period of 10 years (even though shorter retention periods may apply as the case may be).

  3. Legitimate Interests and Business Conduct

    Comprenant :

    • Établir, exercer ou défendre des actions en justice
    • Chargeback prevention:

      Nous conservons les journaux de vos discussions et le journal de vos données et des informations à propos de votre appareil et de son utilisation, pour une période pouvant aller jusqu'à 120 jours maximum à partir de votre dernier achat sur le site.

    • Fraud/illegal activity detection and prevention:

      Nous mettons sur liste noire tous les anciens noms d'utilisateurs pendant une période donnée ; ces noms d'utilisateur ne seront pas disponibles pour les nouveaux inscrits pendant cette période.

    • Enhancing safety:

      Par exemple, si nous suspendons ou fermons votre compte en raison d'une fraude ou d'activités illégales, nous pouvons conserver certaines informations vous concernant pour vous empêcher d'ouvrir un nouveau compte à l'avenir. Ces informations seront également conservées en cas de procédures judiciaires et / ou d'enquêtes en cours.

  4. Security

    Comme nous l'avons dit, la protection de vos informations et de notre site contre les pertes et destructions accidentelles ou malveillantes est l'une de nos principales priorités.

    Les copies résiduelles de certaines de vos informations personnelles seront conservées sur nos systèmes de sauvegarde pendant 30 jours.

    Some anonymized copies of your information (e.g. log records) may also remain in our database.

    If you have a question about any specific retention periods of certain personal data, please contact us via the contact details provided in Section 10 “HOW TO CONTACT US?

Avec Qui Partageons-nous Vos Données?

  1. broadcasters

    Your account with us secures your ability to benefit from and purchase services from the Broadcasters.

    The following information about you is automatically available to Broadcasters with whom you interact:

    • Your username: Broadcasters will be able to reach you out by searching your username
    • If they are one of your favorites: Broadcasters will be able to see a special icon and your username in their account, if you added them in your list of favorites
    • If you sent them a surprise
    • Coins you spent on them (every Broadcaster will be able to see the coins you spent on them, not on other Broadcasters)
    • Additional information:

      You can choose to share other information about yourself with the Broadcasters (e.g., gender, age, location, interests, etc.). You may also connect your camera in private chat to visually communicate with the Broadcaster or simply turn on your microphone. As a reminder, the Broadcaster is not allowed to record the video or voice data you provide.

    • Video/Audio in Private Chat:

      Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat (see clause 2.2: “Content Information“).

    • Video/Audio Offline Calls:

      As a reminder, your communication is this instance is completely private. Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat.

    • Voluntary Sharing:

      If you decide to share additional content with the Broadcasters (e.g. pictures), please note that you are fully responsible for the sharing of such information and we cannot be held responsible for any disclosure that you freely made.

  2. Other Users & the Public

    1. Commentaires

      If you post comments on a Broadcaster's Live content, other users will see them.

      Please be aware that your comments might be seen by other Members watching the Live session.

      As well, please be assured that, if you decide to send a private message to the Broadcaster, other users of our site will not be able to access any information about you from the moment you enter into private chat but it will be visible only to him/her.

  3. Entities of Our Company's Group

    We share your personal information with the following companies of our group based in Luxembourg, Hungary and the US, as the case may be, as they are helping us to deliver our services to you:

    • Jasmin Holding SA, 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
    • Docler Services S.à rl, 44, avenue John F. Kennedy, L-1855, Luxembourg, Grand-Duché de Luxembourg;
    • Docler IP S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand-Duché de Luxembourg;
    • Jasmin SSC Kft, Expo tér 5-7, H-1101, Budapest, Hungary;
    • Jasmin IP S.à.r. Branche de la Hongrie, Expo 5 à 7, H-1101, Budapest, Hongrie;
    • Docler Services Kft, Expo tér 5-7, H-1101, Budapest, Hongrie;
    • Docler LA LLC, 10811 Washington Blvd, Culver City, CA 90232, USA;
    • Escalion S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
    • Duodecad IT Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg.
  4. Les fournisseurs de services

    We use carefully selected and trusted third parties, who act as service providers/processors to our site.

    We ensure that they are bound by contractual obligations to process information we share with them in accordance with our instructions, this Privacy Policy, and all applicable data protection laws.

    As we constantly work on the development and enhancement of the technology to support our site, our third-party processors may regularly change.

    Such entities mainly operate in the following areas:

    • Intelligence d'affaires et analyse
    • Marketing & sales
    • Service Clients
    • Prévention de la fraude
  5. Payment Providers & Financial Institutions

    When you purchase coins, depending on your choice of payment method, a third-party bank or a payment processor may process your payment. If this is the case, you may need to share personal data with them in order to complete the transaction.

    Vous pouvez recevoir des e-mails concernant les transactions de la part de ce fournisseur confirmant la commande, y compris l'envoi, les remboursements possibles et les invitations de suivi pour laisser des commentaires à ce fournisseur en question

    This Privacy Policy does not govern the processing of your personal information by these third parties if it was shared directly with them.

    1. Carte de crédit/débit

      If you choose to pay by credit/debit card, your transaction will be handled by Escalion S.à r.l. which is one of our affiliated companies located in Luxembourg (see Section 6.3, “Entities of Our Company's Group“). You can find its privacy policy here.

    2. Remboursement

      If you, or the credit card holder, request a chargeback, in certain circumstances we have to share some information about you and your use of our services with the processing bank, financial institution, payment processor, the credit card holder or any relevant third party.

    3. Fraud Detection & Prevention

      We may share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes.

  6. Law Enforcement Agencies & Governmental Authorities

    To the extent permitted by applicable laws, we may also share information with law enforcement agencies or authorities, if such disclosure is reasonably necessary for the following:

    • Pour respecter nos obligations légales
    • Respond to information requests for fraud investigations and other alleged illegal activities
    • Enforce and administer our terms and conditions
    • Protect our rights and defend ourselves against any claims
  7. Transferts d'entreprise

    Your information may be transferred to another entity of our group (i.e. as a result of reorganization, restructuring, etc.) or third party (i.e. as a result of sale, merger and/or acquisition, etc.) if part (more than 50%) or whole of the business (or related assets) is either directly or indirectly transferred or falling under the control of the new owner.

    Ce serait le cas si le nouveau propriétaire opère dans le même secteur d'activité ou dans le même secteur d'activité que le nôtre et s'engage à se conformer à la présente politique de confidentialité.

Vos droits sous le RGPD

  1. Informations sur le transfert de vos données personnelles hors de l'Espace Économique Européen ?

    As we are a Luxembourg based company, we comply with the EU Data Protection Regulation, “GDPR“. Regardless of whether you are located in Europe or elsewhere, our own location in Europe requires us to comply with GDPR. You can read the entire Regulation here.

    During the course of operation and exploitation of the site and provision of services, your personal information may be transferred outside of the European Economic Area (“EEA“) to third party data processors, located in the United States and other countries, for the purposes specified in this Privacy Policy.

    If we transfer your personal data outside of the EEA, we endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. For this purpose, we utilize the Standard Contractual Clauses approved by the European Commission that you can find here.

  2. Quels sont Vos Droits Concernant Vos Données Personnelles ?

    Notre Équipe de Support vous fournira des informations sur les actions entreprises dans un délai d'un mois à compter du jour de réception de votre demande. Ce n'est que dans des circonstances exceptionnelles, lorsque nous sommes confrontés à des demandes complexes et nombreuses, que nous pouvons prolonger cette période de réponse jusqu'à deux mois supplémentaires.

    Veuillez noter que les droits peuvent être exercés gratuitement. Toutefois, des demandes non fondées ou excessives, notamment en raison de leur caractère répétitif, entraîneront le paiement d'une taxe.

    Veuillez également comprendre que, étant donné que votre vie privée est importante pour nous, notre équipe de support devra peut-être vérifier votre identité et vous demander de fournir des informations supplémentaires avant d'exécuter votre demande.

    1. Data Access

      You have the right to access the personal data we hold about you. You can request a copy of your personal data, free of charge. To exercise this right, you can send an email to privacy@oranum.com.

      Après vérification de votre identité, votre demande sera envoyée à notre équipe de support.

      Si nous considérons que votre demande est manifestement non fondée ou excessive (par exemple, en raison de demandes multiples sur une courte période), nous pouvons refuser d’agir ou d’imposer des frais raisonnables compte tenu des frais administratifs occasionnés pour vous fournir les informations.

    2. Data Portability

      Please note that the following is separate from the right to access your data.

      In certain cases, you are entitled to request copies of your personal information in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

      For clarification, only the following information can be made available:

      • The data actively and knowingly provided by you (e.g., e-mail address, username, etc.)
      • The observed data provided by you by virtue of the use of the service or the device (e.g., your search history, traffic data and location data).

      To exercise this right, you can send an email to privacy@oranum.com.

    3. Rectification de données inexactes ou incomplètes

      Vous avez le droit de demander que nous corrigeons toute inexactitude dans vos données personnelles.

      For this purpose, you can contact our Customer Support or send an email to privacy@oranum.com.

    4. Effacement de Données

      If you no longer want us to use your personal data, you can request that we erase it and close your account. Requests for account cancellation or closure will be considered as a request for the erasure of your personal data. To exercise this right, you can send an email to privacy@oranum.com.

      Your request will then be sent to our Support Team who will contact you. However, if you face any difficulties, please contact us at any time.

      For avoidance of a doubt, when the erasure process starts (notably upon a successful verification of your identity as the owner of the account), you will no longer be able to log in to our site (Oranum.com).

      De plus, si votre compte est inactif pendant plus d'un (1) an, nous avons le droit de clôturer votre compte et de procéder à la suppression de vos données, conformément à nos Conditions Générales.

      Please note that even if you request the erasure of your personal information, we will retain some of it for as long as we consider it necessary for compliance with our legal obligations or other legitimate interests as explained above in Section 5. “HOW LONG DO WE RETAIN YOUR PERSONAL DATA?“.

    5. Droit d'opposition

      We process your data for a variety of reasons (see Section 3: “WHY DO WE PROCESS YOUR PERSONAL DATA?“).

      Applicable law may entitle you to require us not to process your personal information for certain specific purposes where such processing is based on a legitimate interest. If you object to such processing, we will stop processing your personal data for those purposes.

      In specific situations, we may have to refuse the execution of your request. This would only be in the cases where we have legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.

      Please keep in mind that objecting to certain uses of your data may disable the use of your account.

      Please also remember that you may unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“.

    6. Droit à la restriction du traitement

      You have the right to request that we stop processing your data, while we resolve any issues.

      Ceci n'est possible que dans les quatre cas suivants :

      1. Accuracy

        If you contest the accuracy of your personal data, processing would be stopped while we verify your claim.

      2. Legitimate Interest

        If you object to a processing activity based on a legitimate interest, you can require the processing operation to be put on hold while we verify your grounds for objection.

      3. Unlawful Processing

        You can request the restriction of data processing if you consider your data is being processed unlawfully, but do not wish for your data to be immediately erased.

      4. Data Storage

        You can request us to store your data, if you require it to establish, exercise or defend any legal claims, and we have no further need of it.

        Despite your request, we may continue to process your data, if we have to establish, exercise or defend legal claims. We will notify you before lifting any restriction.

    7. Right to Lodge a Complaint with a Supervisory Authority**

      If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with the relevant supervisory authority (i.e. your local authority or the CNPD).

Informations pour les Habitants de la Californie

Si vous habitez en Californie, vous avez les droits particuliers énoncés ci-dessous, sous le California Consumer Privacy Act (“CCPA”) en plus des autres droits énoncés dans cette Politique de Confidentialité.

Veuillez noter que nous ne "vendons" pas vos données personnelles, selon la définition du terme dans le CCPA.

  1. Votre Droit de "Savoir" et de Demander la Suppression

    Vous avez le droit de savoir quelles sont les catégories et les éléments spécifiques des données personnelles que nous avons recueillis à propos de vous. Vous avez le droit de savoir quelles sont les catégories des sources à partir desquelles les données personnelles ont été recueillies, la finalité commerciale de la collecte ou de la vente des données personnelles et les catégories des tiers avec qui nous partageons les données personnelles.

    You also have the right to request deletion of personal data we've collected or maintain. Please note this right is subject to certain exceptions, including without limitation our retaining information as necessary to protect against malicious, deceptive, fraudulent, or illegal activity, to comply with our legal obligations, and for other internal purposes.

    To exercise these rights contact us as provided in Section 10 “HOW TO CONTACT US?“ below. Please note that any requested disclosures in connection with a request to know will only apply to the 12-month period preceding the request, and you are entitled to request disclosure twice in any 12-month period. You may also ask for your data to be provided or exercise your right to delete by deleting your account.

  2. Informations Personnelles Divulguées

    You also have the right to know what categories of personal data we've disclosed for a business purpose, and the third parties to whom that information was disclosed.

    In the past 12 months, we've disclosed for a business purpose and for different products the following categories of information to the following parties: Usage/device information (including, without limitation, your IP address, as the case may be) to our business intelligence and analytics service providers (e.g., Hotjar, Google Analytics); Payment/transaction data to our customer/payment service providers; Contact information, device/usage information (including, without limitation, your IP address and the website you are coming from, as the case may), information relating to the purchase made (excluding any data relating to your mean of payment, such as credit card information) and information as regards your interactions with the emails we sent to our marketing and sales partners (e.g. Emarsys, marketing partners promoting our site); and identification information, contact information, device and usage information, payment information (as the case may be) to our antifraud service providers and auditing service providers.

  3. Votre Droit à la Non-Discrimination

    Vous avez le droit de ne pas recevoir de traitement discriminatoire pour l'exercice de vos droits à la confidentialité conférés par le CCPA, y compris mais sans s'y limiter en vous refusant des services, en vous faisant payer des prix et des taux différents ou en vous proposant une qualité de service différente. Veuillez noter, cependant, que l'exercice de certains de vos droits (ex : supprimer vos données) peut nous empêcher de continuer à vous fournir des services.

  4. Votre Droit à Utiliser un Mandataire Autorisé

    You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided in Section 10 “HOW TO CONTACT US?“ below. In order to verify you have authorized an agent we may require a signed, written authorization from you.

  5. Ne Pas Suivre

    Certains navigateurs ont une fonctionnalité "ne pas suivre" qui vous permet de dire aux sites internet que vous ne voulez pas qu'ils suivent vos activités en ligne. Parce que ces fonctionnalités ne sont pas encore homogènes, nous ne répondons pas à ces messages "ne pas suivre" actuellement. Nous traiterons cependant tout message "ne pas vendre" ou similaire comme des demandes de renonciation sous le CCPA.

Changements de Notre Politique de Confidentialité

Nous pouvons occasionnellement amender cette Politique de Confidentialité afin de refléter la modification de nos services et la façon dont nous gérons vos données personnelles ou un changement des lois applicables.

Si nous apportons des modifications importantes, nous vous en informerons en plaçant un avis sur le site concerné et / ou en vous contactant directement, à l'aide d'autres méthodes, telles que le courrier électronique.

Dans la mesure permise par la loi applicable, ces changements seront applicables à partir du moment où ils sont publiés sur notre site, sauf si nous spécifions une date d'entrée en vigueur. Votre utilisation continue de notre site sera soumise à la nouvelle Politique de Confidentialité sera effective à partir du jour donné.

Comment Nous Contacter ?

if you have any comments or questions about this privacy policy or generally about our privacy practices, please send an email to privacy@oranum.com or by mail to the address indicated below, and we will get back to you as soon as possible.

JWS Americas S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGrand-Duché de Luxembourg

JWS International S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGrand-Duché de Luxembourg

we are also happy to inform you that we have an employee dedicated to ensuring your privacy, our data protection officer. you can directly reach our data protection officer via email at: dpo@oranum.com or mail to the following address:

À l'attention du DPO

JWS Americas S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGrand-Duché de Luxembourg
À l'attention du DPO

JWS International S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGrand-Duché de Luxembourg