Dichiarazione sulla Tutela della Privacy

Dichiarazione sulla Tutela della Privacy

Ultime modifiche: Luglio 22, 2021


When you decide to register on Oranum and use our services, we will collect some of your personal data.

Please be assured that we are fully dedicated to the protection of your personal data.

We operate our site and our services in compliance with applicable data protection laws, including the EU General Data Protection Regulation (“GDPR“) and the California Consumer Privacy Act (“CCPA“). For more information, please see Section 7 “YOUR RIGHTS UNDER GDPR“. If you are a California resident, please also see Section 8 “INFORMATION FOR CALIFORNIA RESIDENTS.“

Your privacy is important to us. We provide you with this Privacy Policy, so that you can make informed choices about the use of your data. This Privacy Policy describes how we collect, use, share, and store the personal data of visitors to our site (“Guests“) and individuals who register as members (“Members“). Please note that this Privacy Policy only applies to the personal data of Guests and Members. Personal data of broadcasters (“Broadcasters“) is governed by a separate Privacy Policy.

As used in this Privacy Policy, the term “personal data“ means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. For example, under CCPA Personal Data includes identifiers such as your real name, alias, or postal address; commercial information, including records of products or services purchased; Internet or other electronic network activity information, including, but not limited to, browsing history, and search history; and audio or video recordings. CCPA § 1798.140(o)(1).

Please read this Privacy Policy carefully. This Privacy Policy forms a part of and is incorporated into the Oranum Terms and Conditions. By using the Oranum website or any of our services you agree that the Terms and Conditions, including this Privacy Policy, forms a binding legal contract with you.

You can contact us if you have any questions about our privacy practices or about what we are doing with your personal data. We will be happy to assist you in any way we can.

Chi Decide "Come" e "Perche" I Tuoi Dati Personali Vengono Elaborati?

Le seguenti società decidono le modalità e finalità di trattamento dei tuoi dati personali. Ai fini del GDPR, esse sono "Contitolari del trattamento":

JWS Americas S.à r.l.

44, Avenue John F. Kennedy, L-1855 LuxembourgGranducato di LussemburgoIscritta al Registro del Commercio e delle Imprese del Lussemburgo con il numero: B 249539.

JWS International S.à r.l.

44, Avenue John F. Kennedy, L-1855 LuxembourgGranducato di LussemburgoIscritta al Registro del Commercio e delle Imprese del Lussemburgo con il numero: B 249539.

JWS Americas S.à r.l. and JWS International S.à r.l. jointly determine the purposes and means of the processing of your personal data. Both entities collaborate in joint processing activities related to the purposes mentioned in this Privacy Policy. We have put in place a joint controllership agreement (according to article 26 GDPR) in order to determine the respective roles and responsibilities of the Joint Controllers, in particular, as regards the exercise of data subjects’ rights and the duties to provide information. You can notably contact us through a single contact point as mentioned in section 10 of this Privacy Policy.

Indipendentemente da questo accordo, puoi esercitare i tuoi diritti (come descritto nell'Informativa sulla Privacy) nei confronti di e contro ciascuno dei Contitolari. Hai anche il diritto di contattarci e richiedere di essere informato su come vengono ripartite le responsabilità tra le due società.

Quali Dati Personali Elaboriamo?

Raccogliamo, usiamo, condividiamo, trasferiamo e archiviamo diversi tipi di dati personali a seguito della vostra visita e/o all'utilizzo dei nostri servizi sul nostro sito.

The personal data we collect includes the following:

  1. Dati personali forniti dall'utente

    1. Account Information
      Quando crei un account sul nostro sito, richiediamo importanti dettagli tra cui:
      • un indirizzo e-mail
      • un nome utente
      • una password
    2. Supporto fatturazione e Supporto clienti
      Raccogliamo tutte le informazioni che scegli di condividere con i tuoi team di Fatturazione e Supporto clienti, come:
      • la tua e-mail personale
      • the services, the Expert or username associated with your request
      • your comments or opinions about an Expert
      • le tue conversazioni con il Team di Supporto

      Più in generale, quando comunichi con noi in qualsiasi altro modo, raccoglieremo qualunque informazione tu scelga di fornire.

    3. Purchasing Coins

      When you purchase coins to participate on our site, depending on the payment method you choose, we may collect and process your identification information (full name, country, ZIP code) and payment information. As regards your payment information, note that we only store the last four digits of your payment card number and the expiration year/month.

  2. Personal Information from Site Use

    Raccogliamo ed elaboriamo determinate informazioni su di te quando stai utilizzando i nostri servizi e il nostro sito.

    Ciò significa che, quando visiti il nostro sito o utilizzi i nostri servizi, anche se non hai creato un account o effettuato l'accesso, raccogliamo determinate informazioni, tra cui:

    1. Informazioni d'uso
      We collect information about your activity on our site and about how you interact with features on our site. If you are a Member, we may link this information to your personal identity (e.g. for fraud detection purposes). The data we collect includes:
      • Activity history
      • Special features used, e.g.,
        • Rated a Broadcaster
        • Added a Broadcaster to your favorites
        • Video/Voice Call with a Broadcaster
      We collect information about your conversations with Broadcasters, including:
      • Broadcaster screen name
      • Time and date of communication
      • Method of communication (e.g. Messenger etc.)
    2. Informazioni sul contenuto

      For technical purposes, to prevent violation of our Terms & Conditions and to defend against complaints and legal claims, we store on our system the chat logs and may review them.

      In case you turn on your camera or microphone in private chat, we never record or keep in any way your camera feed or audio. We also do not allow Broadcasters to record or capture your camera or audio feeds during private shows. Such action is prohibited on our site.

      Please note that when you are using Video/Voice Call to contact offline Broadcasters, your conversation is not recorded or stored in any circumstances. Please be advised that we are not responsible for your experience or the content of these private calls.

    3. Log Data & Device Information
      We automatically collect log data and information from/about your computer, phone or other device you use to access our services/site, including:
      • Indirizzo IP
      • Date and time you logged in
      • pagine visitate
      • Funzionalità utilizzate
      • Hardware / Software / Internet browser used
      • sistema operativo/versione dell'applicazione utilizzata
      • Cookies / other technologies that may uniquely identify your device / browser
      Se utilizzi un dispositivo mobile, possiamo anche raccogliere:
      • dati che identificano il tuo dispositivo mobile
      • impostazioni e caratteristiche specifiche del dispositivo
      • informazioni di localizzazione
      • arresti anomali dell'app e altre attività di sistema
    4. Cookie / Altre tecnologie

      Come molti siti web e applicazioni, utilizziamo cookie e altre tecnologie (ad es. web beacon, archiviazione Web) per raccogliere informazioni sul tuo dispositivo e la tua attività, come ad esempio il tipo di browser e le informazioni sul browser, il sistema operativo del tuo computer, il tuo indirizzo IP, il le pagine visualizzate o le funzionalità utilizzate.

      Per i cookie non ritenuti necessari all'utilizzo di questo sito web, chiediamo il tuo consenso esplicito prima di posizionarli sul tuo dispositivo (ad esempio il banner visualizzato sul tuo dispositivo quando sei entrato nel nostro sito per la prima volta). Tieni presente, tuttavia, che il blocco dei cookie può influire negativamente sulla tua esperienza nel nostro sito.

      Per ulteriori informazioni su come utilizziamo i cookie e sulle tue scelte, consulta la nostra Informativa sui Cookie

      Pixels. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information over time from our websites and across different online services and use that information to provide measurement services and target ads. You can opt-out of the collection and use of information for ad targeting by updating your Facebook account ad settings or by visiting and where you can manage your preferences. For more information on our use of these technologies, see our Cookie Policy.

  3. Data Collected by Third Parties

    The following are situations where your personal data has been collected by a third party:

    1. emittenti

      When discussing with our Billing Support and Customer Support teams, a Broadcaster may provide some information about you, which will be collected.

    2. External Partners' Ad Networks

      Partner ad networks help us to promote our site. They may collect information about your interactions with our ads on our behalf.

    3. Internal Partner Ad Network

      Our group manage an ad network and promotional tools/programs. Third parties affiliated partners may contact us with information about your interactions with our ads and promotional tools published/used on their sites or affiliated sites (i.e. sites with partial or full reproduction of our primary site).

  4. Dati Personali Pubblici

    Raccogliamo informazioni pubblicamente disponibili su di te solo quando è necessario per prevenire frodi e attività illegali sul nostro sito (ad es. quando sospettiamo che tu stia utilizzando una carta di credito falsa o rubata, quando assistiamo a casi di abuso di minori o attività pedofile, ecc..).

    Questi dati possono comprendere informazioni pubblicamente disponibili che condividi sui social media come Facebook, il tuo blog e/o il sito, o qualsiasi altro dato pubblico disponibile su Internet.

    This information is always associated or combined with the data we collect through our site to finalize our investigation before reporting any fraud and/or illegal activity to the authorities. We never use publicly available data for any other purpose.

  5. Speciali categorie di dati

    This means data of a sensitive nature, the exposure of which would significantly impact your fundamental rights and freedoms; for example, it could be used against you for unlawful discrimination (e.g., your philosophical or religious interests/beliefs).

    When you use our site and purchase services (e.g., live cam, private chat, buy a Broadcaster surprises, etc.), we process and store sensitive information related to your activity (e.g., the Broadcaster category, the content unlocked, etc.) in order to provide you with the services you requested.

    Due to the explicit meaning of each category name (e.g. Chinese astrology, reiki, clairvoyance, angel communication, etc…), as well as the types of Broadcasters you request services from, it is possible, although not certain, that the chosen categories indicate your philosophical or religious beliefs.

    You may revoke your consent regarding this processing by contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, please note that such revocation means that you will not be able to log into your account and use the services, as we will not be able to provide you with the services without processing such information.

    We understand that the information we have about you may not explicitly reflect the reality of your life outside of the site. Your online preferences may only show a punctual interest. In order to provide you with the utmost level of data protection, we categorize such type of data as sensitive, which is highly protected and handled with the utmost care.

    Because your online philosophical or religious interests and other data related to them are essential aspects of privacy, we are maintaining very high technology security standards. We are regularly proceeding with controls and assessments of our security measures, to guarantee a trustworthy environment.

Perché Elaboriamo I Tuoi Dati Personali?

Usiamo le informazioni che raccogliamo per i seguenti scopi:

  1. Attivazione dell'Account

    1. Basic information

      We primarily use the data you give us when creating your online account to open and manage this account. The account then allows you to use features, buy coins and benefit from and paid services.

      Your account will also allow you to exercise control over your personal data. Through your account, you can manage your purchases, benefit from special offers, and manage your account settings.

      We process this information to perform the contract that we have with you and provide you with the services you request. If you fail to provide the minimum details required, we will not be able to create your account and allow you to use our services.

  2. Migliorare e promuovere i nostri servizi

    To understand how we can improve our services and find better ways to promote our services to others, we collect your personal data for the following purposes:
    1. Analytics & Statistics

      We use the information you provide us with and that we collect ourselves to detect general trends regarding the preferences/habits of our users. This helps us to generate statistical reports on our customers' activity including those based on country and purchases. The information in these reports is in aggregate form and cannot be used to identify individuals.

    2. Improvements

      We use your data for testing, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services, making them easier and more enjoyable to use.

      We also use your log data to provide search functionality and display the results of your search. In order to make our services useful, the rank and the relevance of the results obtained may be improved based on attributes we determined (e.g. the newest content published by Broadcasters, the live status of Broadcasters).

    3. Promozione

      As mentioned in Section 2.3 , we have external partners who help us to promote our sites.

      We process this information with the legitimate interest of developing and improving our site and users' experience, as well as promoting our site and services.

      When we use cookies or similar technologies for the same purpose (i.e. product enhancement/improvement/promotion), we rely on your consent to the use of cookies, including third party cookies.

      To learn more about how we use cookies, and your choices, please check out our Cookie Policy.

  3. Customer Relationship Management

    La gestione delle relazioni con i clienti è fondamentale per qualsiasi servizio e incluso in questo termine è qualsiasi contatto che abbiamo con te. Di seguito sono riportati casi correlati in cui raccogliamo ed elaboriamo i tuoi dati personali:
    • Customer Support & Billing Support

      Customer Support and Billing Support operates 24/7. By sharing your personal data with our Customer Support and Billing Support teams, we will be able to provide you with your answers, and any help you may require, more efficiently.

      All your communications with the teams and any information you provide, including comments about our Broadcasters, are stored and reviewed so that we may respond to your request. This way we can ensure the full compliance of all users with our Terms & Conditions.

      Alcune delle comunicazioni registrate con te verranno utilizzate a scopo di formazione nell'ambito dei Team di Supporto clienti e Supporto fatturazione, in modo che possiamo fornirti un eccellente servizio clienti.

      Tieni presente che i nostri Team di Supporto clienti e Supporto fatturazione avranno accesso a tutte le informazioni che sono state raccolte su di te. Grazie a questo accesso, garantiamo che i nostri Team di Supporto clienti e Supporto fatturazione abbiano tutto ciò di cui hanno bisogno per darti una risposta adeguata ed efficiente.

      Si prega di notare che il Supporto clienti e il Supporto fatturazione useranno vari mezzi per contattarvi, inclusi e-mail e telefono, a seconda dei casi.

    • General exchanges

      Please note that we may contact you through emails or other appropriate means, to inform you of any changes regarding our site or announcements relating to your subscription (e.g., successful account creation).

      We have a legitimate interest in improving our users' experience and delivering appropriate customer services to you.

  4. Pagamento

    Utilizziamo i tuoi dati identificativi e le informazioni di pagamento per elaborare le transazioni. Ciò può dipendere dal metodo di pagamento scelto, ma è valido per la maggior parte dei metodi.

    Please note that depending on the payment method you choose, your payment will be processed by affiliates of our group or third party payment processors/service providers as explained in section 6.5 “Payment providers and financial institutions".

    L'uso dei tuoi dati personali è strettamente necessario in questo caso al fine di eseguire qualsiasi pagamento e fornirti i crediti o i servizi che hai acquistato (ovvero per eseguire il contratto che abbiamo con te).

  5. Garantisci un Ambiente Sicuro e Affidabile

    Per proteggere te e la nostra attività, utilizziamo i tuoi dati personali nei seguenti modi:
    • Per rilevare e prevenire frodi/attività illegali.
    • Per rilevare potenziali violazioni dei nostri Termini e Condizioni e di qualsiasi altra norma pertinente
    • Per la sicurezza e la valutazione dei rischi (ad es. autenticazione e verifica dell'identità)

    Abbiamo un interesse legittimo a proteggere te e la nostra attività e a garantire la conformità ai Termini e Condizioni, che tentano di garantirlo.

  6. Messaggi di Marketing/Informazione

    In genere, quando ti registri per utilizzare i nostri siti, ti invieremo messaggi informativi e marketing per tenerti aggiornato con il rilascio di nuove funzionalità e/o servizi, promozioni speciali, offerte, ecc...

    To evaluate the success of our marketing initiatives, we may pseudonymize your email address and use it to generate statistics. These would be in the form of aggregated data, not personal information (e.g., number of users per country who receive marketing communications).

    Your email will be further used to send survey participation requests, so that we learn more about your experience and satisfaction or suggestions for improvements to our service.

    We have a legitimate interest in keeping you informed and in the outcome of our marketing campaigns. You can, of course, unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, this may mean that you miss out on special offers and information regarding new services.

  7. Rispettare ogni requisito di legge e far rispettare i nostri diritti legali

    Potremmo fare affidamento su un obbligo legale di trattamento dei dati personali. Ad esempio, dobbiamo conservare le informazioni sulla transazione per conservare le registrazioni contabili legalmente richieste.

    We may also use your information to respond to requests from competent authorities or given our legitimate interest to establish, exercise or defend legal claims. If necessary, we would use your data to investigate issues with the relevant bank processing your payment, or with a debt collector, in cases of unpaid transactions, chargebacks or refunds.

    We may also combine your data with information lawfully obtained from other third-party sources, for the above purposes.

Come Proteggiamo I Tuoi Dati Personali?

We implement various security measures, technical and organizational, to ensure the protection of your personal data against unauthorized access, modification, disclosure or deletion.

We periodically test our IT systems, conduct penetration tests and implement data loss prevention systems against leakage, theft and data breach.

Our site incorporates reasonable security technologies in order to ensure the safety of its users and the safekeeping of their related information.


We do not normally retain personal data of Guests for more than ten to fifteen days, though this period is typically shorter (depending on traffic volume). Any information collected to verify your identity in connection with a request (e.g., a request to access your data) will only be kept for a short time, typically no more than five days. Otherwise, we will retain your personal data for as long as we consider it necessary:

  1. Provision of Services

    Per consentirci di fornirti i nostri servizi e che tu possa utilizzarli, incluso il mantenimento del tuo account membro.

  2. Legal Obligation Compliance

    For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that in accordance with Luxembourg legislation, financial information will be kept for a minimum period of 10 years (even though shorter retention periods may apply as the case may be).

  3. Legitimate Interests and Business Conduct


    • Stabilire, esercitare o difendere azioni legali
    • Chargeback prevention:

      Conserviamo i registri della chat e i dati di registro, le informazioni sul dispositivo e sull'utilizzo per un periodo massimo di 120 giorni dall'ultimo acquisto sul sito.

    • Fraud/illegal activity detection and prevention:

      Inseriamo nella blacklist tutti i precedenti nomi utente per un certo periodo; questi nomi utente non saranno disponibili per le nuove registrazioni durante quel periodo.

    • Enhancing safety:

      Ad esempio, se sospendiamo o chiudiamo il tuo account a causa di frodi o attività illegali, potremmo conservare alcune informazioni su di te per impedirti di aprire un nuovo account in futuro. Tali informazioni saranno inoltre rese disponibili in caso di procedimenti giudiziari e/o indagini in corso.

  4. Security

    Come abbiamo detto, la protezione delle tue informazioni e del nostro sito da perdite e distruzioni accidentali o dannose è una delle nostre priorità.

    Le copie residue di alcuni dei vostri dati personali saranno conservate nei nostri sistemi di backup per 30 giorni.

    Some anonymized copies of your information (e.g. log records) may also remain in our database.

    If you have a question about any specific retention periods of certain personal data, please contact us via the contact details provided in Section 10 “HOW TO CONTACT US?

Con Chi Condividiamo i Tuoi Dati?

  1. emittenti

    Your account with us secures your ability to benefit from and purchase services from the Broadcasters.

    The following information about you is automatically available to Broadcasters with whom you interact:

    • Your username: Broadcasters will be able to reach you out by searching your username
    • If they are one of your favorites: Broadcasters will be able to see a special icon and your username in their account, if you added them in your list of favorites
    • If you sent them a surprise
    • Coins you spent on them (every Broadcaster will be able to see the coins you spent on them, not on other Broadcasters)
    • Additional information:

      You can choose to share other information about yourself with the Broadcasters (e.g., gender, age, location, interests, etc.). You may also connect your camera in private chat to visually communicate with the Broadcaster or simply turn on your microphone. As a reminder, the Broadcaster is not allowed to record the video or voice data you provide.

    • Video/Audio in Private Chat:

      Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat (see clause 2.2: “Content Information“).

    • Video/Audio Offline Calls:

      As a reminder, your communication is this instance is completely private. Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat.

    • Voluntary Sharing:

      If you decide to share additional content with the Broadcasters (e.g. pictures), please note that you are fully responsible for the sharing of such information and we cannot be held responsible for any disclosure that you freely made.

  2. Other Users & the Public


      If you post comments on a Broadcaster's Live content, other users will see them.

      Please be aware that your comments might be seen by other Members watching the Live session.

      As well, please be assured that, if you decide to send a private message to the Broadcaster, other users of our site will not be able to access any information about you from the moment you enter into private chat but it will be visible only to him/her.

  3. Entities of Our Company's Group

    We share your personal information with the following companies of our group based in Luxembourg, Hungary and the US, as the case may be, as they are helping us to deliver our services to you:

    • Jasmin Holding SA, 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
    • Docler Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Lussemburgo, Granducato del Lussemburgo;
    • Docler IP S.à r.l., 44, Avenue John F. Kennedy, L-1855, Lussemburgo, Granducato di Lussemburgo;
    • Jasmin SSC Kft, Expo tér 5-7, H-1101, Budapest, Hungary;
    • Jasmin IP S.à r.l. Filiale dell'Ungheria, Expo tér 5-7, H-1101, Budapest, Ungheria;
    • Docler Services Kft, Expo tér 5-7, H-1101, Budapest, Ungheria;
    • Docler LA LLC, 10811 Washington Blvd, Culver City, CA 90232, USA;
    • Escalion S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
    • Duodecad IT Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg.
  4. Fornitori di servizi

    We use carefully selected and trusted third parties, who act as service providers/processors to our site.

    We ensure that they are bound by contractual obligations to process information we share with them in accordance with our instructions, this Privacy Policy, and all applicable data protection laws.

    As we constantly work on the development and enhancement of the technology to support our site, our third-party processors may regularly change.

    Such entities mainly operate in the following areas:

    • Business intelligence e analisi
    • Marketing & sales
    • Servizio Clienti
    • Prevenzione frodi
  5. Payment Providers & Financial Institutions

    When you purchase coins, depending on your choice of payment method, a third-party bank or a payment processor may process your payment. If this is the case, you may need to share personal data with them in order to complete the transaction.

    Puoi ricevere e-mail transazionali da queste parti che confermano l'ordine e la spedizione, notificano eventuali rimborsi e invitano a lasciare dei feedback.

    This Privacy Policy does not govern the processing of your personal information by these third parties if it was shared directly with them.

    1. Carta di credito/debito

      If you choose to pay by credit/debit card, your transaction will be handled by Escalion S.à r.l. which is one of our affiliated companies located in Luxembourg (see Section 6.3, “Entities of Our Company's Group“). You can find its privacy policy here.

    2. rimborso

      If you, or the credit card holder, request a chargeback, in certain circumstances we have to share some information about you and your use of our services with the processing bank, financial institution, payment processor, the credit card holder or any relevant third party.

    3. Fraud Detection & Prevention

      We may share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes.

  6. Law Enforcement Agencies & Governmental Authorities

    To the extent permitted by applicable laws, we may also share information with law enforcement agencies or authorities, if such disclosure is reasonably necessary for the following:

    • Per rispettare i nostri obblighi legali
    • Respond to information requests for fraud investigations and other alleged illegal activities
    • Enforce and administer our terms and conditions
    • Protect our rights and defend ourselves against any claims
  7. Trasferimenti d'affari

    Your information may be transferred to another entity of our group (i.e. as a result of reorganization, restructuring, etc.) or third party (i.e. as a result of sale, merger and/or acquisition, etc.) if part (more than 50%) or whole of the business (or related assets) is either directly or indirectly transferred or falling under the control of the new owner.

    Questo sarebbe il caso se il nuovo proprietario opera nella stessa o simile linea di attività nostra e si impegna a rispettare la presente Informativa sulla privacy.

I tuoi diritti ai sensi del GDPR

  1. Informazioni sul trasferimento dei dati personali al di fuori dello Area Economica Europea?

    As we are a Luxembourg based company, we comply with the EU Data Protection Regulation, “GDPR“. Regardless of whether you are located in Europe or elsewhere, our own location in Europe requires us to comply with GDPR. You can read the entire Regulation here.

    During the course of operation and exploitation of the site and provision of services, your personal information may be transferred outside of the European Economic Area (“EEA“) to third party data processors, located in the United States and other countries, for the purposes specified in this Privacy Policy.

    If we transfer your personal data outside of the EEA, we endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. For this purpose, we utilize the Standard Contractual Clauses approved by the European Commission that you can find here.

  2. Quali Sono i Tuoi Diritti circa i Tuoi Dati Personali?

    Il nostro Team di Supporto ti fornirà informazioni sulle azioni intraprese entro un mese dalla ricezione della tua richiesta. Solo in una situazione molto particolare, quando ci troviamo di fronte a un elevato numero e complesso di richieste, possiamo estendere questo periodo di risposta fino a due mesi.

    Nota che i diritti possono essere esercitati gratuitamente. Tuttavia, richieste infondate o eccessive, in particolare quelle ripetute più volte, porteranno al pagamento di una commissione.

    Ti preghiamo inoltre di comprendere che, poiché la tua privacy è così importante per noi, il nostro Team di Supporto potrebbe dover verificare debitamente la tua identità e chiedere di fornire ulteriori informazioni prima di eseguire la richiesta.

    1. Data Access

      You have the right to access the personal data we hold about you. You can request a copy of your personal data, free of charge. To exercise this right, you can send an email to

      Dopo aver verificato la tua identità, la tua richiesta verrà inoltrata al nostro Team di Supporto.

      Se riteniamo che la tua richiesta sia manifestamente infondata o eccessiva (ad esempio, a causa di richieste multiple in un breve periodo), potremmo rifiutarci di agire o addebitare una tariffa ragionevole tenendo conto dei costi amministrativi per fornirti le informazioni.

    2. Data Portability

      Please note that the following is separate from the right to access your data.

      In certain cases, you are entitled to request copies of your personal information in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

      For clarification, only the following information can be made available:

      • The data actively and knowingly provided by you (e.g., e-mail address, username, etc.)
      • The observed data provided by you by virtue of the use of the service or the device (e.g., your search history, traffic data and location data).

      To exercise this right, you can send an email to

    3. Rettifica di dati inesatti o incompleti

      Hai il diritto di richiedere la correzione di eventuali inesattezze nei tuoi dati personali.

      For this purpose, you can contact our Customer Support or send an email to

    4. Cancellazione dei dati

      If you no longer want us to use your personal data, you can request that we erase it and close your account. Requests for account cancellation or closure will be considered as a request for the erasure of your personal data. To exercise this right, you can send an email to

      Your request will then be sent to our Support Team who will contact you. However, if you face any difficulties, please contact us at any time.

      For avoidance of a doubt, when the erasure process starts (notably upon a successful verification of your identity as the owner of the account), you will no longer be able to log in to our site (

      Inoltre, se il tuo account è inattivo per più di un (1) anno, abbiamo il diritto di chiudere il tuo account e procedere con la cancellazione dei tuoi dati in conformità con i nostri Termini e Condizioni.

      Please note that even if you request the erasure of your personal information, we will retain some of it for as long as we consider it necessary for compliance with our legal obligations or other legitimate interests as explained above in Section 5. “HOW LONG DO WE RETAIN YOUR PERSONAL DATA?“.

    5. Diritto di obiezione

      We process your data for a variety of reasons (see Section 3: “WHY DO WE PROCESS YOUR PERSONAL DATA?“).

      Applicable law may entitle you to require us not to process your personal information for certain specific purposes where such processing is based on a legitimate interest. If you object to such processing, we will stop processing your personal data for those purposes.

      In specific situations, we may have to refuse the execution of your request. This would only be in the cases where we have legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.

      Please keep in mind that objecting to certain uses of your data may disable the use of your account.

      Please also remember that you may unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“.

    6. Diritto alla restrizione dell'elaborazione

      You have the right to request that we stop processing your data, while we resolve any issues.

      Ciò è possibile solo nei seguenti quattro casi:

      1. Accuracy

        If you contest the accuracy of your personal data, processing would be stopped while we verify your claim.

      2. Legitimate Interest

        If you object to a processing activity based on a legitimate interest, you can require the processing operation to be put on hold while we verify your grounds for objection.

      3. Unlawful Processing

        You can request the restriction of data processing if you consider your data is being processed unlawfully, but do not wish for your data to be immediately erased.

      4. Data Storage

        You can request us to store your data, if you require it to establish, exercise or defend any legal claims, and we have no further need of it.

        Despite your request, we may continue to process your data, if we have to establish, exercise or defend legal claims. We will notify you before lifting any restriction.

    7. Right to Lodge a Complaint with a Supervisory Authority**

      If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with the relevant supervisory authority (i.e. your local authority or the CNPD).

Informazioni per i residenti in California

Se risiedi in California, hai i seguenti diritti speciali ai sensi della California Consumer Privacy Act ("CCPA") oltre a qualsiasi altro diritto indicato nella presente Informativa sulla privacy.

Si noti che non "vendiamo" i tuoi dati personali, poiché tale termine è definito nel CCPA.

  1. Il diritto di "conoscere" e di richiedere la cancellazione

    Hai il diritto di conoscere le categorie e i pezzi specifici di dati personali che abbiamo raccolto su di te. Hai il diritto di conoscere le categorie di fonti da cui i dati personali sono stati raccolti, lo scopo commerciale o commerciale per la raccolta o la vendita di dati personali e le categorie di terze parti con cui condividiamo i dati personali.

    You also have the right to request deletion of personal data we've collected or maintain. Please note this right is subject to certain exceptions, including without limitation our retaining information as necessary to protect against malicious, deceptive, fraudulent, or illegal activity, to comply with our legal obligations, and for other internal purposes.

    To exercise these rights contact us as provided in Section 10 “HOW TO CONTACT US?“ below. Please note that any requested disclosures in connection with a request to know will only apply to the 12-month period preceding the request, and you are entitled to request disclosure twice in any 12-month period. You may also ask for your data to be provided or exercise your right to delete by deleting your account.

  2. Informazioni personali divulgate

    You also have the right to know what categories of personal data we've disclosed for a business purpose, and the third parties to whom that information was disclosed.

    In the past 12 months, we've disclosed for a business purpose and for different products the following categories of information to the following parties: Usage/device information (including, without limitation, your IP address, as the case may be) to our business intelligence and analytics service providers (e.g., Hotjar, Google Analytics); Payment/transaction data to our customer/payment service providers; Contact information, device/usage information (including, without limitation, your IP address and the website you are coming from, as the case may), information relating to the purchase made (excluding any data relating to your mean of payment, such as credit card information) and information as regards your interactions with the emails we sent to our marketing and sales partners (e.g. Emarsys, marketing partners promoting our site); and identification information, contact information, device and usage information, payment information (as the case may be) to our antifraud service providers and auditing service providers.

  3. Il tuo diritto alla Non Discriminazione

    Hai il diritto di non ricevere un trattamento discriminatorio per l'esercizio dei diritti alla privacy conferiti da CCPA, incluso ma non limitato a negare i tuoi servizi, addebitare prezzi o tariffe diverse o fornirti un livello o una qualità dei servizi diversi. Tieni presente, tuttavia, che l'esercizio di alcuni dei tuoi diritti (ad es. per eliminare i tuoi dati) potrebbe rendere impossibile per noi continuare a fornirti servizi.

  4. Il tuo diritto di utilizzare un Mandatario

    You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided in Section 10 “HOW TO CONTACT US?“ below. In order to verify you have authorized an agent we may require a signed, written authorization from you.

  5. Non tracciare

    Alcuni browser dispongono di una funzione di "non tracciamento" che consente di dire ai siti Web che non si desidera monitorare le attività online. Poiché queste funzionalità non sono ancora uniformi, al momento non rispondiamo ai segnali di "non tracciamento". Tratteremo tuttavia qualsiasi segnale "non vendere" o simili come richieste di disattivazione ai sensi del CCPA.

Modifiche alla nostra Informativa sulla Privacy

Occasionalmente possiamo modificare la presente Informativa sulla privacy per riflettere le modifiche ai nostri servizi e il modo in cui trattiamo i tuoi dati personali o le modifiche alle leggi applicabili.

Se apportiamo modifiche importanti, ti informeremo inserendo un avviso sul sito pertinente e/o contattandoti direttamente, utilizzando altri metodi come l'e-mail.

Nella misura consentita dalla legge vigente, tali modifiche diverranno applicabili dal momento in cui verranno pubblicate sul nostro sito, a meno che non venga specificata una data di entrata in vigore. L'uso continuato del nostro sito da quel giorno in poi sarà soggetto alla nuova Informativa sulla Privacy.

Come Contattarci?

if you have any comments or questions about this privacy policy or generally about our privacy practices, please send an email to or by mail to the address indicated below, and we will get back to you as soon as possible.

JWS Americas S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGranducato di Lussemburgo

JWS International S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGranducato di Lussemburgo

we are also happy to inform you that we have an employee dedicated to ensuring your privacy, our data protection officer. you can directly reach our data protection officer via email at: or mail to the following address:

All'attenzione del RPD

JWS Americas S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGranducato di Lussemburgo
All'attenzione del RPD

JWS International S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGranducato di Lussemburgo