Laatst gewijzigd: Juli 22, 2021


When you decide to register on Oranum and use our services, we will collect some of your personal data.

Please be assured that we are fully dedicated to the protection of your personal data.

We operate our site and our services in compliance with applicable data protection laws, including the EU General Data Protection Regulation (“GDPR“) and the California Consumer Privacy Act (“CCPA“). For more information, please see Section 7 “YOUR RIGHTS UNDER GDPR“. If you are a California resident, please also see Section 8 “INFORMATION FOR CALIFORNIA RESIDENTS.“

Your privacy is important to us. We provide you with this Privacy Policy, so that you can make informed choices about the use of your data. This Privacy Policy describes how we collect, use, share, and store the personal data of visitors to our site (“Guests“) and individuals who register as members (“Members“). Please note that this Privacy Policy only applies to the personal data of Guests and Members. Personal data of broadcasters (“Broadcasters“) is governed by a separate Privacy Policy.

As used in this Privacy Policy, the term “personal data“ means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. For example, under CCPA Personal Data includes identifiers such as your real name, alias, or postal address; commercial information, including records of products or services purchased; Internet or other electronic network activity information, including, but not limited to, browsing history, and search history; and audio or video recordings. CCPA § 1798.140(o)(1).

Please read this Privacy Policy carefully. This Privacy Policy forms a part of and is incorporated into the Oranum Terms and Conditions. By using the Oranum website or any of our services you agree that the Terms and Conditions, including this Privacy Policy, forms a binding legal contract with you.

You can contact us if you have any questions about our privacy practices or about what we are doing with your personal data. We will be happy to assist you in any way we can.

Wie Beslist "Hoe" en "Waarom" Je Persoonlijke Data Wordt Verstrekt?

De volgende bedrijven beslissen hoe en waarom uw persoonsgegevens worden verwerkt, en voor AVG-doeleinden, zijn "Gezamenlijke Verwerkingsverantwoordelijken":

JWS Americas S.à r.l.

44, Avenue John F. Kennedy, L-1855 LuxembourgGroothertogdom LuxemburgGeregistreerd bij het Luxemburgse Handels- en Vennootschapsregister onder het nummer: B 249539.

JWS International S.à r.l.

44, Avenue John F. Kennedy, L-1855 LuxembourgGroothertogdom LuxemburgGeregistreerd bij het Luxemburgse Handels- en Vennootschapsregister onder het nummer: B 249539.

JWS Americas S.à r.l. and JWS International S.à r.l. jointly determine the purposes and means of the processing of your personal data. Both entities collaborate in joint processing activities related to the purposes mentioned in this Privacy Policy. We have put in place a joint controllership agreement (according to article 26 GDPR) in order to determine the respective roles and responsibilities of the Joint Controllers, in particular, as regards the exercise of data subjects’ rights and the duties to provide information. You can notably contact us through a single contact point as mentioned in section 10 of this Privacy Policy.

Houd er rekening mee dat u, ongeacht deze regeling, vrij bent om uw rechten (zoals beschreven in het Privacybeleid) uit te oefenen met betrekking tot en tegen elk van de Gezamenlijke Verwerkingsverantwoordelijken. U hebt ook het recht om contact met ons op te nemen en te vragen om geïnformeerd te worden over hoe de verantwoordelijkheden tussen de twee bedrijven zijn verdeeld.

Welke Persoonlijke Gegevens Verstrekken We?

Wij verzamelen, gebruiken, delen, overdragen en slaan verschillende soorten van uw persoonlijke gegevens op als gevolg van uw bezoek aan en/of gebruik van onze diensten op onze site.

The personal data we collect includes the following:

  1. Persoonlijke Gegevens die u Verstrekt

    1. Account Information
      Wanneer u een account op onze site aanmaakt, hebben we belangrijke details nodig, waaronder:
      • een e-mailadres
      • een gebruikersnaam
      • een paswoord
    2. Facturering Support & Klanten Support
      We verzamelen alle informatie die u wilt delen met onze Facturering- & Klanten Support Teams, zoals:
      • je persoonlijke e-mail
      • the services, the Expert or username associated with your request
      • your comments or opinions about an Expert
      • je gesprekken met het Support Team

      Meer algemeen, wanneer je communiceert met ons via een andere weg, zullen we alle informatie verzamelen die u wilt verstrekken.

    3. Purchasing Coins

      When you purchase coins to participate on our site, depending on the payment method you choose, we may collect and process your identification information (full name, country, ZIP code) and payment information. As regards your payment information, note that we only store the last four digits of your payment card number and the expiration year/month.

  2. Personal Information from Site Use

    We verzamelen en verwerken bepaalde informatie over u wanneer u onze diensten en onze site gebruikt.

    Dit betekent dat, wanneer u onze site bezoekt of gebruik maakt van onze diensten, ook als u geen account heeft aangemaakt of ingelogd, wij bepaalde informatie verzamelen, waaronder:

    1. Gebruiksinformatie
      We collect information about your activity on our site and about how you interact with features on our site. If you are a Member, we may link this information to your personal identity (e.g. for fraud detection purposes). The data we collect includes:
      • Activity history
      • Special features used, e.g.,
        • Rated a Broadcaster
        • Added a Broadcaster to your favorites
        • Video/Voice Call with a Broadcaster
      We collect information about your conversations with Broadcasters, including:
      • Broadcaster screen name
      • Time and date of communication
      • Method of communication (e.g. Messenger etc.)
    2. Inhoud informatie

      For technical purposes, to prevent violation of our Terms & Conditions and to defend against complaints and legal claims, we store on our system the chat logs and may review them.

      In case you turn on your camera or microphone in private chat, we never record or keep in any way your camera feed or audio. We also do not allow Broadcasters to record or capture your camera or audio feeds during private shows. Such action is prohibited on our site.

      Please note that when you are using Video/Voice Call to contact offline Broadcasters, your conversation is not recorded or stored in any circumstances. Please be advised that we are not responsible for your experience or the content of these private calls.

    3. Log Data & Device Information
      We automatically collect log data and information from/about your computer, phone or other device you use to access our services/site, including:
      • IP adres
      • Date and time you logged in
      • bekeken pagina's
      • Functies gebruikt
      • Hardware / Software / Internet browser used
      • besturingssysteem / applicatie versie gebruikt
      • Cookies / other technologies that may uniquely identify your device / browser
      Als u een mobiel apparaat gebruikt, kunnen we ook het volgende verzamelen:
      • gegevens die uw mobiele apparaat identificeren
      • apparaat specifieke instellingen en kenmerken
      • locatie details
      • app crasht en andere systeemactiviteit
    4. Cookies / Andere Technologieën

      Zoals veel websites en applicaties gebruiken we cookies en andere technologieën (bijv. webbakens, webopslag) om informatie te verzamelen over uw apparaat en uw activiteit, bijvoorbeeld uw browsertype en browserinformatie, het besturingssysteem van uw computer, uw IP-adres, de pagina's die u hebt bekeken of de functies die u hebt gebruikt.

      Voor cookies die niet noodzakelijk worden geacht voor het gebruik van deze website, vragen wij uw uitdrukkelijke toestemming voordat we deze op uw apparaat plaatsen (d.w.z. de banner die op uw apparaat werd weergegeven toen u voor het eerst onze website bezocht). Houd er echter rekening mee dat het blokkeren van cookies uw ervaring op onze site negatief kan beïnvloeden.

      Bekijk ons Cookiebeleid voor meer informatie over hoe we cookies gebruiken en uw keuzes.

      Pixels. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information over time from our websites and across different online services and use that information to provide measurement services and target ads. You can opt-out of the collection and use of information for ad targeting by updating your Facebook account ad settings or by visiting and where you can manage your preferences. For more information on our use of these technologies, see our Cookie Policy.

  3. Data Collected by Third Parties

    The following are situations where your personal data has been collected by a third party:

    1. Omroepers

      When discussing with our Billing Support and Customer Support teams, a Broadcaster may provide some information about you, which will be collected.

    2. External Partners' Ad Networks

      Partner ad networks help us to promote our site. They may collect information about your interactions with our ads on our behalf.

    3. Internal Partner Ad Network

      Our group manage an ad network and promotional tools/programs. Third parties affiliated partners may contact us with information about your interactions with our ads and promotional tools published/used on their sites or affiliated sites (i.e. sites with partial or full reproduction of our primary site).

  4. Openbare Persoonlijke Gegevens

    We verzamelen alleen openbaar beschikbare informatie over u wanneer dit nodig is om fraude en illegale activiteiten op onze site te voorkomen (bijv., wanneer we vermoeden dat u een valse of gestolen creditcard gebruikt, wanneer we getuige zijn van gevallen van kindermisbruik of pedofiele activiteiten, enz. .).

    Deze gegevens kunnen bestaan uit publiekelijk beschikbare informatie die u deelt op sociale media zoals Facebook, uw blog en/of site en andere openbare gegevens die beschikbaar zijn op internet.

    This information is always associated or combined with the data we collect through our site to finalize our investigation before reporting any fraud and/or illegal activity to the authorities. We never use publicly available data for any other purpose.

  5. Speciale categorie gegevens

    This means data of a sensitive nature, the exposure of which would significantly impact your fundamental rights and freedoms; for example, it could be used against you for unlawful discrimination (e.g., your philosophical or religious interests/beliefs).

    When you use our site and purchase services (e.g., live cam, private chat, buy a Broadcaster surprises, etc.), we process and store sensitive information related to your activity (e.g., the Broadcaster category, the content unlocked, etc.) in order to provide you with the services you requested.

    Due to the explicit meaning of each category name (e.g. Chinese astrology, reiki, clairvoyance, angel communication, etc…), as well as the types of Broadcasters you request services from, it is possible, although not certain, that the chosen categories indicate your philosophical or religious beliefs.

    You may revoke your consent regarding this processing by contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, please note that such revocation means that you will not be able to log into your account and use the services, as we will not be able to provide you with the services without processing such information.

    We understand that the information we have about you may not explicitly reflect the reality of your life outside of the site. Your online preferences may only show a punctual interest. In order to provide you with the utmost level of data protection, we categorize such type of data as sensitive, which is highly protected and handled with the utmost care.

    Because your online philosophical or religious interests and other data related to them are essential aspects of privacy, we are maintaining very high technology security standards. We are regularly proceeding with controls and assessments of our security measures, to guarantee a trustworthy environment.

Waarom Verstrekken We Je Persoonlijke Gegevens?

We gebruiken de informatie die we verzamelen voor de volgende doeleinden:

  1. Account Activatie

    1. Basic information

      We primarily use the data you give us when creating your online account to open and manage this account. The account then allows you to use features, buy coins and benefit from and paid services.

      Your account will also allow you to exercise control over your personal data. Through your account, you can manage your purchases, benefit from special offers, and manage your account settings.

      We process this information to perform the contract that we have with you and provide you with the services you request. If you fail to provide the minimum details required, we will not be able to create your account and allow you to use our services.

  2. Verbeter en promoot onze diensten

    To understand how we can improve our services and find better ways to promote our services to others, we collect your personal data for the following purposes:
    1. Analytics & Statistics

      We use the information you provide us with and that we collect ourselves to detect general trends regarding the preferences/habits of our users. This helps us to generate statistical reports on our customers' activity including those based on country and purchases. The information in these reports is in aggregate form and cannot be used to identify individuals.

    2. Improvements

      We use your data for testing, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services, making them easier and more enjoyable to use.

      We also use your log data to provide search functionality and display the results of your search. In order to make our services useful, the rank and the relevance of the results obtained may be improved based on attributes we determined (e.g. the newest content published by Broadcasters, the live status of Broadcasters).

    3. Promotie

      As mentioned in Section 2.3 , we have external partners who help us to promote our sites.

      We process this information with the legitimate interest of developing and improving our site and users' experience, as well as promoting our site and services.

      When we use cookies or similar technologies for the same purpose (i.e. product enhancement/improvement/promotion), we rely on your consent to the use of cookies, including third party cookies.

      To learn more about how we use cookies, and your choices, please check out our Cookie Policy.

  3. Customer Relationship Management

    Klantrelatiebeheer is de sleutel tot elke dienst en inbegrepen in deze term is elk contact dat we met u hebben. De volgende zijn gerelateerde gevallen waarin we uw persoonlijke gegevens verzamelen en verwerken:
    • Customer Support & Billing Support

      Customer Support and Billing Support operates 24/7. By sharing your personal data with our Customer Support and Billing Support teams, we will be able to provide you with your answers, and any help you may require, more efficiently.

      All your communications with the teams and any information you provide, including comments about our Broadcasters, are stored and reviewed so that we may respond to your request. This way we can ensure the full compliance of all users with our Terms & Conditions.

      Een deel van de opgenomen communicatie met u wordt gebruikt voor trainingsdoeleinden binnen de Klanten Support en Facturering Support Teams, zodat we u een uitstekende klantenservice kunnen bieden.

      Houd er rekening mee dat onze teams voor Klanten Support en Facturering Support toegang hebben tot alle informatie die over u is verzameld. Door deze toegang te hebben, zorgen we ervoor dat onze teams voor Klanten Support en Facturering Support alles hebben wat ze nodig hebben om u een passend en efficiënt antwoord te geven.

      Houd er rekening mee dat Klanten Support en Facturering Support verschillende manieren gebruiken om contact met u op te nemen, inclusief e-mail en telefoon, indien van toepassing.

    • General exchanges

      Please note that we may contact you through emails or other appropriate means, to inform you of any changes regarding our site or announcements relating to your subscription (e.g., successful account creation).

      We have a legitimate interest in improving our users' experience and delivering appropriate customer services to you.

  4. Betaling

    We gebruiken uw identificatiegegevens en betalingsgegevens om transacties te verwerken. Dit kan afhangen van de betalingsmethode die u kiest, maar is bij de meeste methodes het geval.

    Please note that depending on the payment method you choose, your payment will be processed by affiliates of our group or third party payment processors/service providers as explained in section 6.5 “Payment providers and financial institutions".

    Het gebruik van uw persoonlijke gegevens is in dit geval strikt noodzakelijk om betalingen uit te voeren en u de credits of diensten te bieden die u hebt gekocht (d.w.z. om het contract uit te voeren dat we met u hebben).

  5. Zorg voor een veilige en vertrouwde omgeving

    Om u en ons bedrijf te beschermen, gebruiken we uw persoonlijke gegevens op de volgende manieren:
    • Om fraude/illegale activiteiten op te sporen en te voorkomen.
    • Om potentiële schendingen van onze Algemene Voorwaarden en andere relevante regels op te sporen
    • Voor beveiliging & risicobeoordeling (bijv., authenticatie & verificatie van identiteit)

    We hebben een legitiem belang om u en ons bedrijf veilig te houden en te zorgen voor naleving van de Algemene voorwaarden, die proberen dit te garanderen.

  6. Marketing / Informatie berichten

    Over het algemeen, sturen we u wanneer u zich aanmeldt om onze sites te gebruiken, informatieve berichten en marketing om u op de hoogte te houden van de release van nieuwe functies en/of diensten, speciale promoties, aanbiedingen, enz ...

    To evaluate the success of our marketing initiatives, we may pseudonymize your email address and use it to generate statistics. These would be in the form of aggregated data, not personal information (e.g., number of users per country who receive marketing communications).

    Your email will be further used to send survey participation requests, so that we learn more about your experience and satisfaction or suggestions for improvements to our service.

    We have a legitimate interest in keeping you informed and in the outcome of our marketing campaigns. You can, of course, unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, this may mean that you miss out on special offers and information regarding new services.

  7. Voldoe aan alle wettelijke vereisten en handhaaf onze wettelijke rechten

    We kunnen vertrouwen op een wettelijke verplichting om uw persoonlijke gegevens te verwerken. We moeten bijvoorbeeld uw transactiegegevens bewaren om wettelijk verplichte boekhoudkundige gegevens bij te houden.

    We may also use your information to respond to requests from competent authorities or given our legitimate interest to establish, exercise or defend legal claims. If necessary, we would use your data to investigate issues with the relevant bank processing your payment, or with a debt collector, in cases of unpaid transactions, chargebacks or refunds.

    We may also combine your data with information lawfully obtained from other third-party sources, for the above purposes.

Hoe Beschermen We Je Persoonlijke Gegevens?

We implement various security measures, technical and organizational, to ensure the protection of your personal data against unauthorized access, modification, disclosure or deletion.

We periodically test our IT systems, conduct penetration tests and implement data loss prevention systems against leakage, theft and data breach.

Our site incorporates reasonable security technologies in order to ensure the safety of its users and the safekeeping of their related information.


We do not normally retain personal data of Guests for more than ten to fifteen days, though this period is typically shorter (depending on traffic volume). Any information collected to verify your identity in connection with a request (e.g., a request to access your data) will only be kept for a short time, typically no more than five days. Otherwise, we will retain your personal data for as long as we consider it necessary:

  1. Provision of Services

    Om ons in staat te stellen u onze diensten te verlenen en u deze te gebruiken, inclusief het onderhouden van uw ledenaccount.

  2. Legal Obligation Compliance

    For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that in accordance with Luxembourg legislation, financial information will be kept for a minimum period of 10 years (even though shorter retention periods may apply as the case may be).

  3. Legitimate Interests and Business Conduct


    • Juridische claims vaststellen, uitoefenen of verdedigen
    • Chargeback prevention:

      We bewaren uw chatlogs en loggegevens, apparaat- en gebruiksinformatie voor een maximale periode van 120 dagen vanaf uw laatste aankoop op de site.

    • Fraud/illegal activity detection and prevention:

      We zetten alle voormalige gebruikersnamen op een zwarte lijst voor een bepaalde periode; deze gebruikersnamen zullen gedurende die tijd niet beschikbaar zijn voor nieuwe registraties.

    • Enhancing safety:

      Als we bijvoorbeeld uw account opschorten of sluiten vanwege fraude of illegale activiteiten, kunnen we bepaalde informatie over u bewaren om te voorkomen dat u in de toekomst een nieuw account opent. Dergelijke informatie zal ook beschikbaar worden gehouden in het geval van lopende gerechtelijke procedures en/of onderzoeken.

  4. Security

    Zoals we hebben gezegd, is de bescherming van uw informatie en onze site tegen onopzettelijk of schadelijk verlies en vernietiging een van onze topprioriteiten.

    Resterende kopieën van sommige van uw persoonlijke gegevens worden 30 dagen bewaard op onze back-up systemen.

    Some anonymized copies of your information (e.g. log records) may also remain in our database.

    If you have a question about any specific retention periods of certain personal data, please contact us via the contact details provided in Section 10 “HOW TO CONTACT US?

Met Wie Delen We Je Gegevens?

  1. Omroepers

    Your account with us secures your ability to benefit from and purchase services from the Broadcasters.

    The following information about you is automatically available to Broadcasters with whom you interact:

    • Your username: Broadcasters will be able to reach you out by searching your username
    • If they are one of your favorites: Broadcasters will be able to see a special icon and your username in their account, if you added them in your list of favorites
    • If you sent them a surprise
    • Coins you spent on them (every Broadcaster will be able to see the coins you spent on them, not on other Broadcasters)
    • Additional information:

      You can choose to share other information about yourself with the Broadcasters (e.g., gender, age, location, interests, etc.). You may also connect your camera in private chat to visually communicate with the Broadcaster or simply turn on your microphone. As a reminder, the Broadcaster is not allowed to record the video or voice data you provide.

    • Video/Audio in Private Chat:

      Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat (see clause 2.2: “Content Information“).

    • Video/Audio Offline Calls:

      As a reminder, your communication is this instance is completely private. Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat.

    • Voluntary Sharing:

      If you decide to share additional content with the Broadcasters (e.g. pictures), please note that you are fully responsible for the sharing of such information and we cannot be held responsible for any disclosure that you freely made.

  2. Other Users & the Public

    1. Reacties

      If you post comments on a Broadcaster's Live content, other users will see them.

      Please be aware that your comments might be seen by other Members watching the Live session.

      As well, please be assured that, if you decide to send a private message to the Broadcaster, other users of our site will not be able to access any information about you from the moment you enter into private chat but it will be visible only to him/her.

  3. Entities of Our Company's Group

    We share your personal information with the following companies of our group based in Luxembourg, Hungary and the US, as the case may be, as they are helping us to deliver our services to you:

    • Jasmin Holding SA, 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
    • Docler Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxemburg, Groothertogdom Luxemburg;
    • Docler IP S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxemburg, Groothertogdom Luxemburg;
    • Jasmin SSC Kft, Expo tér 5-7, H-1101, Budapest, Hungary;
    • Jasmin IP S.à r.l. Hongarije Branch, Expo tér 5-7, H-1101, Boedapest;Hongarije
    • Docler Services Kft, Expo tér 5-7, H-1101, Boedapest, Hongarije;
    • Docler LA LLC, 10811 Washington Blvd, Culver City, CA 90232, USA;
    • Escalion S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
    • Duodecad IT Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg.
  4. Dienst providers

    We use carefully selected and trusted third parties, who act as service providers/processors to our site.

    We ensure that they are bound by contractual obligations to process information we share with them in accordance with our instructions, this Privacy Policy, and all applicable data protection laws.

    As we constantly work on the development and enhancement of the technology to support our site, our third-party processors may regularly change.

    Such entities mainly operate in the following areas:

    • Business intelligentie en analyse
    • Marketing & sales
    • Klantenservice
    • Fraude preventie
  5. Payment Providers & Financial Institutions

    When you purchase coins, depending on your choice of payment method, a third-party bank or a payment processor may process your payment. If this is the case, you may need to share personal data with them in order to complete the transaction.

    Mogelijk ontvangt u van deze partij transactionele e-mails met de bevestiging van de bestelling, inclusief verzending, mogelijke terugbetalingen en follow-up uitnodigingen om feedback te geven voor deze partij.

    This Privacy Policy does not govern the processing of your personal information by these third parties if it was shared directly with them.

    1. Credit/Debit Card

      If you choose to pay by credit/debit card, your transaction will be handled by Escalion S.à r.l. which is one of our affiliated companies located in Luxembourg (see Section 6.3, “Entities of Our Company's Group“). You can find its privacy policy here.

    2. Terugboeking

      If you, or the credit card holder, request a chargeback, in certain circumstances we have to share some information about you and your use of our services with the processing bank, financial institution, payment processor, the credit card holder or any relevant third party.

    3. Fraud Detection & Prevention

      We may share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes.

  6. Law Enforcement Agencies & Governmental Authorities

    To the extent permitted by applicable laws, we may also share information with law enforcement agencies or authorities, if such disclosure is reasonably necessary for the following:

    • Om te voldoen aan onze wettelijke verplichtingen
    • Respond to information requests for fraud investigations and other alleged illegal activities
    • Enforce and administer our terms and conditions
    • Protect our rights and defend ourselves against any claims
  7. Business transfers

    Your information may be transferred to another entity of our group (i.e. as a result of reorganization, restructuring, etc.) or third party (i.e. as a result of sale, merger and/or acquisition, etc.) if part (more than 50%) or whole of the business (or related assets) is either directly or indirectly transferred or falling under the control of the new owner.

    Dit zou het geval zijn als de nieuwe eigenaar in dezelfde of vergelijkbare branche opereert als de onze en zich ertoe verbindt om aan dit Privacybeleid te voldoen.

Je rechten onder AVG

  1. Informatie over de overdracht van uw persoonsgegevens buiten de Europese Economische Ruimte?

    As we are a Luxembourg based company, we comply with the EU Data Protection Regulation, “GDPR“. Regardless of whether you are located in Europe or elsewhere, our own location in Europe requires us to comply with GDPR. You can read the entire Regulation here.

    During the course of operation and exploitation of the site and provision of services, your personal information may be transferred outside of the European Economic Area (“EEA“) to third party data processors, located in the United States and other countries, for the purposes specified in this Privacy Policy.

    If we transfer your personal data outside of the EEA, we endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. For this purpose, we utilize the Standard Contractual Clauses approved by the European Commission that you can find here.

  2. Wat zijn Uw Rechten met Betrekking tot Uw Persoonlijke Gegevens?

    Ons Ondersteuningsteam zal u informatie verstrekken over acties die zijn ondernomen binnen een maand na ontvangst van uw verzoek. Alleen in uitzonderlijke omstandigheden, wanneer we geconfronteerd worden met een complex en een groot aantal verzoeken, kunnen we deze responsperiode met nog eens twee maanden verlengen.

    Houd er rekening mee dat rechten gratis kunnen worden uitgeoefend. Ongefundeerde of buitensporige verzoeken, met name vanwege hun repetitieve karakter, zullen echter leiden tot de betaling van een vergoeding.

    Begrijp alsjeblieft ook dat, omdat je privacy zo belangrijk voor ons is, ons Team Support je identiteit mogelijk moet verifiëren en je moet vragen aanvullende informatie te verstrekken voordat je je verzoek kunt uitvoeren.

    1. Data Access

      You have the right to access the personal data we hold about you. You can request a copy of your personal data, free of charge. To exercise this right, you can send an email to

      Na verificatie van uw identiteit wordt uw verzoek verzonden naar ons Ondersteuningsteam.

      Als we van mening zijn dat uw verzoek kennelijk ongegrond of buitensporig is (bijvoorbeeld vanwege meerdere verzoeken in een korte periode), kunnen we weigeren te handelen of een redelijke vergoeding in rekening te brengen, rekening houdend met de administratieve kosten om u de informatie te verstrekken.

    2. Data Portability

      Please note that the following is separate from the right to access your data.

      In certain cases, you are entitled to request copies of your personal information in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

      For clarification, only the following information can be made available:

      • The data actively and knowingly provided by you (e.g., e-mail address, username, etc.)
      • The observed data provided by you by virtue of the use of the service or the device (e.g., your search history, traffic data and location data).

      To exercise this right, you can send an email to

    3. Herstel van onjuiste of onvolledige gegevens

      U hebt het recht om te verzoeken dat wij eventuele onnauwkeurigheden in uw persoonlijke gegevens corrigeren.

      For this purpose, you can contact our Customer Support or send an email to

    4. Data Wissen

      If you no longer want us to use your personal data, you can request that we erase it and close your account. Requests for account cancellation or closure will be considered as a request for the erasure of your personal data. To exercise this right, you can send an email to

      Your request will then be sent to our Support Team who will contact you. However, if you face any difficulties, please contact us at any time.

      For avoidance of a doubt, when the erasure process starts (notably upon a successful verification of your identity as the owner of the account), you will no longer be able to log in to our site (

      Bovendien, als uw account langer dan één (1) jaar inactief is, hebben we het recht om uw account te beëindigen en door te gaan met het wissen van uw gegevens in overeenstemming met onze Algemene Voorwaarden.

      Please note that even if you request the erasure of your personal information, we will retain some of it for as long as we consider it necessary for compliance with our legal obligations or other legitimate interests as explained above in Section 5. “HOW LONG DO WE RETAIN YOUR PERSONAL DATA?“.

    5. Recht op bezwaar

      We process your data for a variety of reasons (see Section 3: “WHY DO WE PROCESS YOUR PERSONAL DATA?“).

      Applicable law may entitle you to require us not to process your personal information for certain specific purposes where such processing is based on a legitimate interest. If you object to such processing, we will stop processing your personal data for those purposes.

      In specific situations, we may have to refuse the execution of your request. This would only be in the cases where we have legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.

      Please keep in mind that objecting to certain uses of your data may disable the use of your account.

      Please also remember that you may unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“.

    6. Recht op beperking van verwerking

      You have the right to request that we stop processing your data, while we resolve any issues.

      Dit is enkel mogelijk in de volgende 4 gevallen:

      1. Accuracy

        If you contest the accuracy of your personal data, processing would be stopped while we verify your claim.

      2. Legitimate Interest

        If you object to a processing activity based on a legitimate interest, you can require the processing operation to be put on hold while we verify your grounds for objection.

      3. Unlawful Processing

        You can request the restriction of data processing if you consider your data is being processed unlawfully, but do not wish for your data to be immediately erased.

      4. Data Storage

        You can request us to store your data, if you require it to establish, exercise or defend any legal claims, and we have no further need of it.

        Despite your request, we may continue to process your data, if we have to establish, exercise or defend legal claims. We will notify you before lifting any restriction.

    7. Right to Lodge a Complaint with a Supervisory Authority**

      If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with the relevant supervisory authority (i.e. your local authority or the CNPD).

Informatie voor Californië Inwoners

Als u een inwoner van Californië bent, heeft u de volgende speciale rechten onder de California Consumer Privacy Act ("CCPA") naast alle andere rechten die in dit Privacybeleid worden beschreven.

Houd er rekening mee dat we uw persoonlijke gegevens niet "verkopen", aangezien die term is gedefinieerd in CCPA.

  1. Uw Recht om te "Weten" en om Verwijdering te Verzoeken

    U heeft het recht om de categorieën en specifieke persoonlijke gegevens die we over u hebben verzameld te kennen. U heeft het recht om de categorieën bronnen te kennen waaruit de persoonlijke gegevens zijn verzameld, het zakelijke of commerciële doel voor het verzamelen of verkopen van persoonlijke gegevens, en de categorieën van derden met wie we persoonlijke gegevens delen.

    You also have the right to request deletion of personal data we've collected or maintain. Please note this right is subject to certain exceptions, including without limitation our retaining information as necessary to protect against malicious, deceptive, fraudulent, or illegal activity, to comply with our legal obligations, and for other internal purposes.

    To exercise these rights contact us as provided in Section 10 “HOW TO CONTACT US?“ below. Please note that any requested disclosures in connection with a request to know will only apply to the 12-month period preceding the request, and you are entitled to request disclosure twice in any 12-month period. You may also ask for your data to be provided or exercise your right to delete by deleting your account.

  2. Persoonlijke Informatie Bekendgemaakt

    You also have the right to know what categories of personal data we've disclosed for a business purpose, and the third parties to whom that information was disclosed.

    In the past 12 months, we've disclosed for a business purpose and for different products the following categories of information to the following parties: Usage/device information (including, without limitation, your IP address, as the case may be) to our business intelligence and analytics service providers (e.g., Hotjar, Google Analytics); Payment/transaction data to our customer/payment service providers; Contact information, device/usage information (including, without limitation, your IP address and the website you are coming from, as the case may), information relating to the purchase made (excluding any data relating to your mean of payment, such as credit card information) and information as regards your interactions with the emails we sent to our marketing and sales partners (e.g. Emarsys, marketing partners promoting our site); and identification information, contact information, device and usage information, payment information (as the case may be) to our antifraud service providers and auditing service providers.

  3. Uw Recht op Non-Discriminatie

    U hebt het recht om geen discriminerende behandeling te ontvangen voor de uitoefening van de privacyrechten die door CCPA worden verleend, inclusief maar niet beperkt tot het weigeren van u diensten, het in rekening brengen van verschillende prijzen of tarieven, of het aanbieden van een ander niveau of kwaliteit van diensten. Houd er echter rekening mee dat de uitoefening van sommige van uw rechten (bijv., om uw gegevens te verwijderen) het voor ons onmogelijk kan maken om diensten aan u te blijven leveren.

  4. Uw Recht om een Geautoriseerde Agent te Gebruiken

    You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided in Section 10 “HOW TO CONTACT US?“ below. In order to verify you have authorized an agent we may require a signed, written authorization from you.

  5. Niet Traceren

    Sommige browsers hebben een “niet volgen” -functie waarmee u websites kunt laten weten dat u niet wilt dat uw online activiteiten worden gevolgd. Omdat deze functies nog niet uniform zijn, reageren we momenteel niet op “niet volgen” -signalen. We behandelen echter “niet verkopen” of soortgelijke signalen als afmelden verzoeken onder CCPA.

Wijzigingen tot Ons Privacy Beleid

We kunnen dit Privacy Beleid af en toe aanpassen om wijzigingen in onze diensten en de manier waarop we omgaan met uw persoonlijke gegevens of wijzigingen in de toepasselijke wetten weer te geven.

Als we belangrijke wijzigingen aanbrengen, laten we u dat weten door een kennisgeving op de relevante site te plaatsen en/of rechtstreeks contact met u op te nemen via andere methoden, zoals e-mail.

Voor zover toegestaan door de toepasselijke wetgeving, zijn dergelijke wijzigingen van toepassing vanaf het moment dat ze op onze site worden gepubliceerd, tenzij we een datum van inwerkingtreding specificeren. Uw voortgezet gebruik van onze site vanaf die dag zal worden onderworpen aan het nieuwe Privacybeleid.

Hoe Ons te Contacteren?

if you have any comments or questions about this privacy policy or generally about our privacy practices, please send an email to or by mail to the address indicated below, and we will get back to you as soon as possible.

JWS Americas S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGroothertogdom Luxemburg

JWS International S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGroothertogdom Luxemburg

we are also happy to inform you that we have an employee dedicated to ensuring your privacy, our data protection officer. you can directly reach our data protection officer via email at: or mail to the following address:

De attentie van de DPO

JWS Americas S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGroothertogdom Luxemburg
De attentie van de DPO

JWS International S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgGroothertogdom Luxemburg