Senast ändrad : Juli 22, 2021


When you decide to register on Oranum and use our services, we will collect some of your personal data.

Please be assured that we are fully dedicated to the protection of your personal data.

We operate our site and our services in compliance with applicable data protection laws, including the EU General Data Protection Regulation (“GDPR“) and the California Consumer Privacy Act (“CCPA“). For more information, please see Section 7 “YOUR RIGHTS UNDER GDPR“. If you are a California resident, please also see Section 8 “INFORMATION FOR CALIFORNIA RESIDENTS.“

Your privacy is important to us. We provide you with this Privacy Policy, so that you can make informed choices about the use of your data. This Privacy Policy describes how we collect, use, share, and store the personal data of visitors to our site (“Guests“) and individuals who register as members (“Members“). Please note that this Privacy Policy only applies to the personal data of Guests and Members. Personal data of broadcasters (“Broadcasters“) is governed by a separate Privacy Policy.

As used in this Privacy Policy, the term “personal data“ means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. For example, under CCPA Personal Data includes identifiers such as your real name, alias, or postal address; commercial information, including records of products or services purchased; Internet or other electronic network activity information, including, but not limited to, browsing history, and search history; and audio or video recordings. CCPA § 1798.140(o)(1).

Please read this Privacy Policy carefully. This Privacy Policy forms a part of and is incorporated into the Oranum Terms and Conditions. By using the Oranum website or any of our services you agree that the Terms and Conditions, including this Privacy Policy, forms a binding legal contract with you.

You can contact us if you have any questions about our privacy practices or about what we are doing with your personal data. We will be happy to assist you in any way we can.

Vem Avgör "Hur" och "Varför" Din Personliga Information Används?

Följande företag bestämmer hur och varför dina personuppgifter behandlas, och för GDPR -ändamål finns "Gemensamma Kontrollanter":

JWS Americas S.à r.l.

44, Avenue John F. Kennedy, L-1855 LuxembourgStorhertigdömet LuxemburgRegistrerad i Luxemburgs Handels- och Företagsregister under numret: B 249539.

JWS International S.à r.l.

44, Avenue John F. Kennedy, L-1855 LuxembourgStorhertigdömet LuxemburgRegistrerad i Luxemburgs Handels- och Företagsregister under numret: B 249539.

JWS Americas S.à r.l. and JWS International S.à r.l. jointly determine the purposes and means of the processing of your personal data. Both entities collaborate in joint processing activities related to the purposes mentioned in this Privacy Policy. We have put in place a joint controllership agreement (according to article 26 GDPR) in order to determine the respective roles and responsibilities of the Joint Controllers, in particular, as regards the exercise of data subjects’ rights and the duties to provide information. You can notably contact us through a single contact point as mentioned in section 10 of this Privacy Policy.

Observera att du, oavsett detta arrangemang, är fri att utöva dina rättigheter (enligt beskrivningen i Sekretesspolicyn) med avseende och mot var och en av de Gemensamma Kontrollanterna. Du har också rätt att kontakta oss och begära att få information om hur ansvaret fördelas mellan de två företagen.

Vilka Personuppgifter Behandlar vi?

Vi samlar in, delar, överför och lagrar olika typer av dina personuppgifter som ett resultat av ditt besök på och/eller användning av våra tjänster på vår webbplats.

The personal data we collect includes the following:

  1. Personuppgifter som Du Tillhandahåller

    1. Account Information
      När du skapar ett konto på vår sida, behöver vi viktiga detaljer så som:
      • och email adress
      • ett användarnamn
      • ett lösenord
    2. Faktureringssupport & Kundsupport
      Vi samlar in all information du väljer att dela med vår Fakturerings- & Kundsupportlag, som:
      • din personliga e-mail
      • the services, the Expert or username associated with your request
      • your comments or opinions about an Expert
      • dina samtal med Support Teamet

      Mer generellt, när du kommunicerar med oss på något annat sätt, kommer vi samla in den information du väljer att ange.

    3. Purchasing Coins

      When you purchase coins to participate on our site, depending on the payment method you choose, we may collect and process your identification information (full name, country, ZIP code) and payment information. As regards your payment information, note that we only store the last four digits of your payment card number and the expiration year/month.

  2. Personal Information from Site Use

    Vi samlar in och använder viss information om dig när du använder våra tjänster och vår webbplats.

    Detta innebär att när du besöker vår webbplats eller använder våra tjänster, även om du inte har skapat ett konto eller loggat in, samlar vi in viss information, inklusive:

    1. Användningsinformation
      We collect information about your activity on our site and about how you interact with features on our site. If you are a Member, we may link this information to your personal identity (e.g. for fraud detection purposes). The data we collect includes:
      • Activity history
      • Special features used, e.g.,
        • Rated a Broadcaster
        • Added a Broadcaster to your favorites
        • Video/Voice Call with a Broadcaster
      We collect information about your conversations with Broadcasters, including:
      • Broadcaster screen name
      • Time and date of communication
      • Method of communication (e.g. Messenger etc.)
    2. Innehållsinformation

      For technical purposes, to prevent violation of our Terms & Conditions and to defend against complaints and legal claims, we store on our system the chat logs and may review them.

      In case you turn on your camera or microphone in private chat, we never record or keep in any way your camera feed or audio. We also do not allow Broadcasters to record or capture your camera or audio feeds during private shows. Such action is prohibited on our site.

      Please note that when you are using Video/Voice Call to contact offline Broadcasters, your conversation is not recorded or stored in any circumstances. Please be advised that we are not responsible for your experience or the content of these private calls.

    3. Log Data & Device Information
      We automatically collect log data and information from/about your computer, phone or other device you use to access our services/site, including:
      • IP adress
      • Date and time you logged in
      • sedda sidor
      • Använda funktioner
      • Hardware / Software / Internet browser used
      • operativsystem / applikationsversion som används
      • Cookies / other technologies that may uniquely identify your device / browser
      Om du använder en mobil apparat, kan vi också samla in:
      • data som identifierar din mobila enhet
      • enhetsspecifika inställningar och egenskaper
      • plats detaljer
      • appkrascher och annan systemaktivitet
    4. Cookies / Andra Tekniker

      Liksom många webbplatser och applikationer använder vi cookies och annan teknik (t.ex. webbfyrar, webblagring) för att samla in information om din enhet och din aktivitet, till exempel din webbläsartyp och webbläsarinformation, datorns operativsystem, din IP -adress, sidor du tittade på eller de funktioner du använde.

      För cookies som inte anses vara nödvändiga för användningen av denna webbplats ber vi om ditt uttryckliga samtycke innan de läggs på din enhet (dvs. bannern som visades på din enhet när du gick in på vår webbplats för första gången). Tänk dock på att blockering av cookies kan påverka din upplevelse på vår webbplats negativt.

      För att få veta mer om hur vi använder cookies, och dina val, kolla in vår Cookies Policy

      Pixels. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information over time from our websites and across different online services and use that information to provide measurement services and target ads. You can opt-out of the collection and use of information for ad targeting by updating your Facebook account ad settings or by visiting and where you can manage your preferences. For more information on our use of these technologies, see our Cookie Policy.

  3. Data Collected by Third Parties

    The following are situations where your personal data has been collected by a third party:

    1. sändarna

      When discussing with our Billing Support and Customer Support teams, a Broadcaster may provide some information about you, which will be collected.

    2. External Partners' Ad Networks

      Partner ad networks help us to promote our site. They may collect information about your interactions with our ads on our behalf.

    3. Internal Partner Ad Network

      Our group manage an ad network and promotional tools/programs. Third parties affiliated partners may contact us with information about your interactions with our ads and promotional tools published/used on their sites or affiliated sites (i.e. sites with partial or full reproduction of our primary site).

  4. Allmän Personlig Information

    Vi samlar in offentligt tillgänglig information om dig endast när det är nödvändigt för att förhindra bedrägeri och olaglig verksamhet på vår webbplats (t.ex. när vi misstänker att du använder ett falskt eller stulet kreditkort, när vi bevittnar fall av övergrepp mot barn, eller pedofil aktivitet, etc.).

    Dessa data kan innehålla allmänt tillgänglig information som du delar med sociala medier som Facebook, din blogg och/eller webbplats, och annan offentlig information som finns tillgänglig på internet.

    This information is always associated or combined with the data we collect through our site to finalize our investigation before reporting any fraud and/or illegal activity to the authorities. We never use publicly available data for any other purpose.

  5. Speciell kategori av data

    This means data of a sensitive nature, the exposure of which would significantly impact your fundamental rights and freedoms; for example, it could be used against you for unlawful discrimination (e.g., your philosophical or religious interests/beliefs).

    When you use our site and purchase services (e.g., live cam, private chat, buy a Broadcaster surprises, etc.), we process and store sensitive information related to your activity (e.g., the Broadcaster category, the content unlocked, etc.) in order to provide you with the services you requested.

    Due to the explicit meaning of each category name (e.g. Chinese astrology, reiki, clairvoyance, angel communication, etc…), as well as the types of Broadcasters you request services from, it is possible, although not certain, that the chosen categories indicate your philosophical or religious beliefs.

    You may revoke your consent regarding this processing by contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, please note that such revocation means that you will not be able to log into your account and use the services, as we will not be able to provide you with the services without processing such information.

    We understand that the information we have about you may not explicitly reflect the reality of your life outside of the site. Your online preferences may only show a punctual interest. In order to provide you with the utmost level of data protection, we categorize such type of data as sensitive, which is highly protected and handled with the utmost care.

    Because your online philosophical or religious interests and other data related to them are essential aspects of privacy, we are maintaining very high technology security standards. We are regularly proceeding with controls and assessments of our security measures, to guarantee a trustworthy environment.

Varför behandlar vi dina personuppgifter?

Vi använder information vi samlar in för följande syften:

  1. Konto Aktivering

    1. Basic information

      We primarily use the data you give us when creating your online account to open and manage this account. The account then allows you to use features, buy coins and benefit from and paid services.

      Your account will also allow you to exercise control over your personal data. Through your account, you can manage your purchases, benefit from special offers, and manage your account settings.

      We process this information to perform the contract that we have with you and provide you with the services you request. If you fail to provide the minimum details required, we will not be able to create your account and allow you to use our services.

  2. Förbättra och marknadsföra våra tjänster

    To understand how we can improve our services and find better ways to promote our services to others, we collect your personal data for the following purposes:
    1. Analytics & Statistics

      We use the information you provide us with and that we collect ourselves to detect general trends regarding the preferences/habits of our users. This helps us to generate statistical reports on our customers' activity including those based on country and purchases. The information in these reports is in aggregate form and cannot be used to identify individuals.

    2. Improvements

      We use your data for testing, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services, making them easier and more enjoyable to use.

      We also use your log data to provide search functionality and display the results of your search. In order to make our services useful, the rank and the relevance of the results obtained may be improved based on attributes we determined (e.g. the newest content published by Broadcasters, the live status of Broadcasters).

    3. Reklam

      As mentioned in Section 2.3 , we have external partners who help us to promote our sites.

      We process this information with the legitimate interest of developing and improving our site and users' experience, as well as promoting our site and services.

      When we use cookies or similar technologies for the same purpose (i.e. product enhancement/improvement/promotion), we rely on your consent to the use of cookies, including third party cookies.

      To learn more about how we use cookies, and your choices, please check out our Cookie Policy.

  3. Customer Relationship Management

    Kundrelationshantering är nyckeln till alla tjänster och ingår i denna term är all kontakt vi har med dig. Följande är relaterade fall där vi samlar in och behandlar dina personuppgifter:
    • Customer Support & Billing Support

      Customer Support and Billing Support operates 24/7. By sharing your personal data with our Customer Support and Billing Support teams, we will be able to provide you with your answers, and any help you may require, more efficiently.

      All your communications with the teams and any information you provide, including comments about our Broadcasters, are stored and reviewed so that we may respond to your request. This way we can ensure the full compliance of all users with our Terms & Conditions.

      En del av den inspelade kommunikationen med dig kommer att användas för utbildningsändamål inom Kundtjänst- och Faktureringssupportgrupper, så att vi kan ge dig utmärkt kundservice.

      Observera att våra Kundtjänst- och Fakturasupportteam har tillgång till all information som har samlats in om dig. Genom att ha denna åtkomst säkerställer vi att våra Kundtjänst- och Faktureringssupportteam har allt de behöver för att ge dig ett lämpligt och effektivt svar.

      Var beredd på att Kundtjänst och Faktureringssupporten kommer använda olika sätt att kontakta dig inklusive e-mail och telefon, vad som passar bäst.

    • General exchanges

      Please note that we may contact you through emails or other appropriate means, to inform you of any changes regarding our site or announcements relating to your subscription (e.g., successful account creation).

      We have a legitimate interest in improving our users' experience and delivering appropriate customer services to you.

  4. Betalning

    Vi använder dina identifieringsuppgifter och betalningsinformation för att behandla transaktioner. Detta kan bero på vilken betalningsmetod du väljer, men är fallet för de flesta metoder.

    Please note that depending on the payment method you choose, your payment will be processed by affiliates of our group or third party payment processors/service providers as explained in section 6.5 “Payment providers and financial institutions".

    Användningen av dina personuppgifter är strikt nödvändig i det här fallet för att utföra betalningar och förse dig med de krediter eller tjänster du har köpt (dvs för att utföra det kontrakt vi har med dig).

  5. Se till en säker och Tillförlitlig Miljö

    För att skydda dig och vår verksamhet använder vi dina personuppgifter på följande sätt:
    • För att upptäcka och förhindra bedrägeri/illegala aktiviteter.
    • För att upptäcka eventuella överträdelser av våra Regler & Villkor och andra relevanta regler
    • För säkerhets- & riskbedömning (t.ex. autentisering & verifiering av identitet)

    Vi har ett legitimt intresse av att skydda dig och vår verksamhet och säkerställa överensstämmelse med T&Cs/ regler, som försöker garantera detta.

  6. Marknadsförings / Informations meddelanden

    Generellt, när du registrerar dig för att använda våra webbplatser, skickar vi dig informativa meddelanden och marknadsföring för att hålla dig uppdaterad med lanseringen av nya funktioner och/eller tjänster, specialerbjudanden, erbjudanden osv...

    To evaluate the success of our marketing initiatives, we may pseudonymize your email address and use it to generate statistics. These would be in the form of aggregated data, not personal information (e.g., number of users per country who receive marketing communications).

    Your email will be further used to send survey participation requests, so that we learn more about your experience and satisfaction or suggestions for improvements to our service.

    We have a legitimate interest in keeping you informed and in the outcome of our marketing campaigns. You can, of course, unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, this may mean that you miss out on special offers and information regarding new services.

  7. Uppfyller alla lagliga krav och verkställer våra lagliga rättigheter

    Vi kan luta oss mot en juridisk skyldighet att behandla dina personuppgifter. Vi måste till exempel behålla din transaktionsinformation för att hålla lagligt obligatoriska bokföringsregister.

    We may also use your information to respond to requests from competent authorities or given our legitimate interest to establish, exercise or defend legal claims. If necessary, we would use your data to investigate issues with the relevant bank processing your payment, or with a debt collector, in cases of unpaid transactions, chargebacks or refunds.

    We may also combine your data with information lawfully obtained from other third-party sources, for the above purposes.

Hur skyddar Vi Dina Personuppgifter?

We implement various security measures, technical and organizational, to ensure the protection of your personal data against unauthorized access, modification, disclosure or deletion.

We periodically test our IT systems, conduct penetration tests and implement data loss prevention systems against leakage, theft and data breach.

Our site incorporates reasonable security technologies in order to ensure the safety of its users and the safekeeping of their related information.


We do not normally retain personal data of Guests for more than ten to fifteen days, though this period is typically shorter (depending on traffic volume). Any information collected to verify your identity in connection with a request (e.g., a request to access your data) will only be kept for a short time, typically no more than five days. Otherwise, we will retain your personal data for as long as we consider it necessary:

  1. Provision of Services

    För att vi ska kunna erbjuda dig våra tjänster och att du kan använda dem, inklusive att behålla ditt medlemskonto.

  2. Legal Obligation Compliance

    For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that in accordance with Luxembourg legislation, financial information will be kept for a minimum period of 10 years (even though shorter retention periods may apply as the case may be).

  3. Legitimate Interests and Business Conduct


    • Upprätta, utöva eller försvara juridiska krav
    • Chargeback prevention:

      Vi behåller dina chattloggar och loggdata, enhets- och användningsinformation under högst 120 dagar från ditt senaste köp på webbplatsen.

    • Fraud/illegal activity detection and prevention:

      Vi svartlistar alla tidigare användarnamn under en viss period; dessa användarnamn kommer inte att vara tillgängliga för nya registreringar under den tiden.

    • Enhancing safety:

      Om vi till exempel avslutar eller stänger ditt konto på grund av bedrägeri eller olaglig verksamhet, kan vi behålla viss information om dig för att förhindra att du öppnar ett nytt konto i framtiden. Sådan information kommer också att hållas tillgänglig vid pågående rättsliga förfaranden och/eller utredningar.

  4. Security

    Som vi har sagt är skyddet av din information och vår webbplats från oavsiktlig eller skadlig förlust och förstörelse en av våra högsta prioriteringar.

    Restkopior av en del av din personliga information kommer att förvaras på våra reservsystem i 30 dagar.

    Some anonymized copies of your information (e.g. log records) may also remain in our database.

    If you have a question about any specific retention periods of certain personal data, please contact us via the contact details provided in Section 10 “HOW TO CONTACT US?

Med Vilka Delar Vi Dina Uppgifter?

  1. sändarna

    Your account with us secures your ability to benefit from and purchase services from the Broadcasters.

    The following information about you is automatically available to Broadcasters with whom you interact:

    • Your username: Broadcasters will be able to reach you out by searching your username
    • If they are one of your favorites: Broadcasters will be able to see a special icon and your username in their account, if you added them in your list of favorites
    • If you sent them a surprise
    • Coins you spent on them (every Broadcaster will be able to see the coins you spent on them, not on other Broadcasters)
    • Additional information:

      You can choose to share other information about yourself with the Broadcasters (e.g., gender, age, location, interests, etc.). You may also connect your camera in private chat to visually communicate with the Broadcaster or simply turn on your microphone. As a reminder, the Broadcaster is not allowed to record the video or voice data you provide.

    • Video/Audio in Private Chat:

      Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat (see clause 2.2: “Content Information“).

    • Video/Audio Offline Calls:

      As a reminder, your communication is this instance is completely private. Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat.

    • Voluntary Sharing:

      If you decide to share additional content with the Broadcasters (e.g. pictures), please note that you are fully responsible for the sharing of such information and we cannot be held responsible for any disclosure that you freely made.

  2. Other Users & the Public

    1. Komentarer

      If you post comments on a Broadcaster's Live content, other users will see them.

      Please be aware that your comments might be seen by other Members watching the Live session.

      As well, please be assured that, if you decide to send a private message to the Broadcaster, other users of our site will not be able to access any information about you from the moment you enter into private chat but it will be visible only to him/her.

  3. Entities of Our Company's Group

    We share your personal information with the following companies of our group based in Luxembourg, Hungary and the US, as the case may be, as they are helping us to deliver our services to you:

    • Jasmin Holding SA, 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
    • Docler Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Storhertigdömet Luxemburg;
    • Docler IP S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
    • Jasmin SSC Kft, Expo tér 5-7, H-1101, Budapest, Hungary;
    • Jasmin IP S.à r.l. Hungary Branch, Expo tér 5-7, H-1101, Budapest, Hungary;
    • Docler Services Kft, Expo tér 5-7, H-1101, Budapest, Hungary;
    • Docler LA LLC, 10811 Washington Blvd, Culver City, CA 90232, USA;
    • Escalion S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
    • Duodecad IT Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg.
  4. Tjänsteleverantörer

    We use carefully selected and trusted third parties, who act as service providers/processors to our site.

    We ensure that they are bound by contractual obligations to process information we share with them in accordance with our instructions, this Privacy Policy, and all applicable data protection laws.

    As we constantly work on the development and enhancement of the technology to support our site, our third-party processors may regularly change.

    Such entities mainly operate in the following areas:

    • Affärsinformation och analys
    • Marketing & sales
    • Kundvård
    • Förhindra bedrägeri
  5. Payment Providers & Financial Institutions

    When you purchase coins, depending on your choice of payment method, a third-party bank or a payment processor may process your payment. If this is the case, you may need to share personal data with them in order to complete the transaction.

    Du kan få email om transaktionen från denna part för att konfirmera ordern, inklusive genomföra eventuella återbetalningar och uppföljningsinbjudan att ge feedback till denna part.

    This Privacy Policy does not govern the processing of your personal information by these third parties if it was shared directly with them.

    1. Kredit/Betalkort

      If you choose to pay by credit/debit card, your transaction will be handled by Escalion S.à r.l. which is one of our affiliated companies located in Luxembourg (see Section 6.3, “Entities of Our Company's Group“). You can find its privacy policy here.

    2. Återbetalning

      If you, or the credit card holder, request a chargeback, in certain circumstances we have to share some information about you and your use of our services with the processing bank, financial institution, payment processor, the credit card holder or any relevant third party.

    3. Fraud Detection & Prevention

      We may share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes.

  6. Law Enforcement Agencies & Governmental Authorities

    To the extent permitted by applicable laws, we may also share information with law enforcement agencies or authorities, if such disclosure is reasonably necessary for the following:

    • För att uppfylla våra juridiska skyldigheter
    • Respond to information requests for fraud investigations and other alleged illegal activities
    • Enforce and administer our terms and conditions
    • Protect our rights and defend ourselves against any claims
  7. Affärsöverföringar

    Your information may be transferred to another entity of our group (i.e. as a result of reorganization, restructuring, etc.) or third party (i.e. as a result of sale, merger and/or acquisition, etc.) if part (more than 50%) or whole of the business (or related assets) is either directly or indirectly transferred or falling under the control of the new owner.

    Detta skulle vara fallet förutsatt att den nya ägaren verkar inom samma eller liknande bransch som vår och förbinder sig att följa denna Sekretesspolicy.

Dina rättigheter under GDPR

  1. Information om överföring av dina personuppgifter utanför Europeiska Ekonomiska Samarbetsområdet?

    As we are a Luxembourg based company, we comply with the EU Data Protection Regulation, “GDPR“. Regardless of whether you are located in Europe or elsewhere, our own location in Europe requires us to comply with GDPR. You can read the entire Regulation here.

    During the course of operation and exploitation of the site and provision of services, your personal information may be transferred outside of the European Economic Area (“EEA“) to third party data processors, located in the United States and other countries, for the purposes specified in this Privacy Policy.

    If we transfer your personal data outside of the EEA, we endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. For this purpose, we utilize the Standard Contractual Clauses approved by the European Commission that you can find here.

  2. Vilka Rättigheter har Du Gällande Dina Personuppgifter?

    Vårt Supportteam kommer att ge dig information om åtgärder som vidtagits inom en månad från dagen för mottagandet av din begäran. Endast under exceptionella omständigheter, när vi möter komplexa och ett stort antal förfrågningar, kan vi förlänga denna svarsperiod upp till ytterligare två månader.

    Observera att rättigheterna kan utövas gratis. Emellertid kommer obefogade eller överdrivna förfrågningar, särskilt på grund av deras repetitiva karaktär, att leda till en avgift.

    Vänligen förstå också att, eftersom din integritet är så viktig för oss, kan vårt Supportteam behöva verifiera din identitet och be dig att lämna ytterligare information innan du utför din förfrågan.

    1. Data Access

      You have the right to access the personal data we hold about you. You can request a copy of your personal data, free of charge. To exercise this right, you can send an email to

      Efter verifieringen av din identitet skickas din förfrågan till vårt Supportteam.

      Om vi anser att din begäran är uppenbart ogrundad eller överdriven (t.ex. på grund av flera begäranden på kort tid), kan vi vägra att agera eller ta ut en rimlig avgift med hänsyn till de administrativa kostnaderna för att ge dig informationen.

    2. Data Portability

      Please note that the following is separate from the right to access your data.

      In certain cases, you are entitled to request copies of your personal information in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

      For clarification, only the following information can be made available:

      • The data actively and knowingly provided by you (e.g., e-mail address, username, etc.)
      • The observed data provided by you by virtue of the use of the service or the device (e.g., your search history, traffic data and location data).

      To exercise this right, you can send an email to

    3. Rättelse av felaktiga eller ofullständiga uppgifter

      du har rätt att begära att vi rättar alla felaktiga uppgifter i dina personuppgifter.

      For this purpose, you can contact our Customer Support or send an email to

    4. Data Radering

      If you no longer want us to use your personal data, you can request that we erase it and close your account. Requests for account cancellation or closure will be considered as a request for the erasure of your personal data. To exercise this right, you can send an email to

      Your request will then be sent to our Support Team who will contact you. However, if you face any difficulties, please contact us at any time.

      For avoidance of a doubt, when the erasure process starts (notably upon a successful verification of your identity as the owner of the account), you will no longer be able to log in to our site (

      Dessutom, om ditt konto är inaktivt i mer än ett (1) år, har vi rätt att säga upp ditt konto och fortsätta med radering av dina uppgifter i enlighet med våra Regler & Villkor.

      Please note that even if you request the erasure of your personal information, we will retain some of it for as long as we consider it necessary for compliance with our legal obligations or other legitimate interests as explained above in Section 5. “HOW LONG DO WE RETAIN YOUR PERSONAL DATA?“.

    5. Rätt till invändningar

      We process your data for a variety of reasons (see Section 3: “WHY DO WE PROCESS YOUR PERSONAL DATA?“).

      Applicable law may entitle you to require us not to process your personal information for certain specific purposes where such processing is based on a legitimate interest. If you object to such processing, we will stop processing your personal data for those purposes.

      In specific situations, we may have to refuse the execution of your request. This would only be in the cases where we have legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.

      Please keep in mind that objecting to certain uses of your data may disable the use of your account.

      Please also remember that you may unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“.

    6. Rätt till begränsning av användning

      You have the right to request that we stop processing your data, while we resolve any issues.

      Detta är endast möjligt i följande fyra fall:

      1. Accuracy

        If you contest the accuracy of your personal data, processing would be stopped while we verify your claim.

      2. Legitimate Interest

        If you object to a processing activity based on a legitimate interest, you can require the processing operation to be put on hold while we verify your grounds for objection.

      3. Unlawful Processing

        You can request the restriction of data processing if you consider your data is being processed unlawfully, but do not wish for your data to be immediately erased.

      4. Data Storage

        You can request us to store your data, if you require it to establish, exercise or defend any legal claims, and we have no further need of it.

        Despite your request, we may continue to process your data, if we have to establish, exercise or defend legal claims. We will notify you before lifting any restriction.

    7. Right to Lodge a Complaint with a Supervisory Authority**

      If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with the relevant supervisory authority (i.e. your local authority or the CNPD).

Information för invånare i Kalifornien

Om du är bosatt i Kalifornien har du följande särskilda rättigheter enligt California Consumer Privacy Act ("CCPA") utöver alla andra rättigheter som anges i denna Sekretesspolicy.

Observera att vi inte "säljer" dina personuppgifter, eftersom det uttrycket definieras i CCPA.

  1. Din Rätt att "Veta" och att Begära Radering

    Du har rätt att känna till de kategorier och specifika personuppgifter som vi har samlat in om dig. Du har rätt att veta vilka kategorier av källor som personuppgifterna har samlats in från, det affärsmässiga eller kommersiella syftet med att samla in eller sälja personuppgifter och de kategorier av tredje parter som vi delar personuppgifter med.

    You also have the right to request deletion of personal data we've collected or maintain. Please note this right is subject to certain exceptions, including without limitation our retaining information as necessary to protect against malicious, deceptive, fraudulent, or illegal activity, to comply with our legal obligations, and for other internal purposes.

    To exercise these rights contact us as provided in Section 10 “HOW TO CONTACT US?“ below. Please note that any requested disclosures in connection with a request to know will only apply to the 12-month period preceding the request, and you are entitled to request disclosure twice in any 12-month period. You may also ask for your data to be provided or exercise your right to delete by deleting your account.

  2. Personlig Information Stängd

    You also have the right to know what categories of personal data we've disclosed for a business purpose, and the third parties to whom that information was disclosed.

    In the past 12 months, we've disclosed for a business purpose and for different products the following categories of information to the following parties: Usage/device information (including, without limitation, your IP address, as the case may be) to our business intelligence and analytics service providers (e.g., Hotjar, Google Analytics); Payment/transaction data to our customer/payment service providers; Contact information, device/usage information (including, without limitation, your IP address and the website you are coming from, as the case may), information relating to the purchase made (excluding any data relating to your mean of payment, such as credit card information) and information as regards your interactions with the emails we sent to our marketing and sales partners (e.g. Emarsys, marketing partners promoting our site); and identification information, contact information, device and usage information, payment information (as the case may be) to our antifraud service providers and auditing service providers.

  3. Din rätt till Icke-Diskriminering

    Du har rätt att inte få diskriminerande behandling för utövandet av de integritetsrättigheter som CCPA tillhandahåller, inklusive men inte begränsat till genom att neka dig tjänster, ta ut olika priser eller avgifter eller ge dig en annan nivå eller kvalitet på tjänsterna. Observera dock att utövandet av några av dina rättigheter (t.ex. att ta bort dina data) kan göra det omöjligt för oss att fortsätta leverera tjänster till dig.

  4. Din Rätt att Använda en Auktoriserad Agent

    You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided in Section 10 “HOW TO CONTACT US?“ below. In order to verify you have authorized an agent we may require a signed, written authorization from you.

  5. Spåra Inte

    Vissa webbläsare har en "spåra inte" funktion som låter dig bestämma webbsidor där du inte vill ha dina online aktiviteter spårade. Eftersom dessa funktioner ännu inte är enhetliga svarar vi för närvarande inte på "spåra inte" signaler. Vi kommer emellertid att behandla alla "sälj inte" eller liknande signaler som avvisningsförfrågningar enligt CCPA.

Ändringar i vår Sekretesspolicy

Vi kan ibland ändra denna sekretesspolicy för att återspegla förändringar i våra tjänster och hur vi hanterar dina personuppgifter eller ändringar i gällande lagar.

Om vi gör några viktiga ändringar, kommer vi att meddela dig genom att lägga ett meddelande på den relevanta webbplatsen och/eller kontakta dig direkt, med andra metoder som e-post.

I den utsträckning som tillåts enligt gällande lag gäller sådana ändringar från det att de publiceras på vår webbplats, såvida vi inte anger ett datum för ikraftträdande. Din fortsatta användning av vår webbplats från och med den dagen kommer att omfattas av den nya Sekretesspolicyn.

Hur man Kontaktar Oss?

if you have any comments or questions about this privacy policy or generally about our privacy practices, please send an email to or by mail to the address indicated below, and we will get back to you as soon as possible.

JWS Americas S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgStorhertigdömet Luxemburg

JWS International S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgStorhertigdömet Luxemburg

we are also happy to inform you that we have an employee dedicated to ensuring your privacy, our data protection officer. you can directly reach our data protection officer via email at: or mail to the following address:

Till DPO för uppmärksamhet

JWS Americas S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgStorhertigdömet Luxemburg
Till DPO för uppmärksamhet

JWS International S.à r.l.

44, Avenue John F. KennedyL-1855 LuxembourgStorhertigdömet Luxemburg