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Frequently Asked Questions

Getting Started

  •   What is Oranum?

    Oranum is a new LIVE video streaming service for up and coming artists. As an artist, you can build your fan base, earn money and be discovered. In addition, you can perform your own music, cover songs or karaoke.

    As a fan, check out your favorite artists and get an exclusive inside look at them. Take music lessons, view premium content, have a private show or just make a request.

  •   How does live streaming work?

    Artists have a webcam or camcorder set up in their room or studio giving live video feed through the Internet.

    You must have Adobe Flash plug-in installed on your browser to view the camera feeds. For any technical assistance, you may contact our Online Support staff available 24/7.

  •   Oranum's Terms of Use

    Please read Terms and Conditions

  •   Oranum.com Rules and Community Guidelines

    No posting of private contact information

    Giving out another individual's personal information, including but not limited to E-mail addresses, phone numbers, and home addresses is forbidden. We also strongly recommend that you keep your own personal information private.

    No copyright infringement

    Oranum is committed to protecting the rights of copyright holders and seeks to comply with all applicable laws regarding the protection of intellectual property. Unauthorized copying, distribution, modification, public display or public performance of copyrighted works constitute copyright infringement, and Oranum will undertake appropriate steps against repeat copyright offenders. For more information, check out Oranum's general Terms of Use.

  •   How can I report someone?

    If you notice inappropriate behavior, copyrighted material, spam users or anything else suspicious please contact our Online Support staff available 24/7.

Account Settings

  •   I forgot my password, what can I do?

    Please visit forgot password to recover your password. After providing your username and registered email address check your email to complete your password reset. If your login details do not reach you, please contact our Online Support staff available 24/7.

  •   How do I delete my account?

    Please contact our Online Support staff available 24/7.

  •   How do I change my account password?

    If you want to change your password, go to the upper right hand side of your screen, click on your username and then click Account Settings. You can change your password by following the steps there.

  •   I need technical help, what do I do?

    For any technical related assistance please contact our Online Support staff available 24/7. Our support team is normally equipped to address most connection related issues.

  •   What protective measures does Oranum.com take to keep my data safe?

    Oranum takes extraordinary measures to protect your private data. Our billing platform absolutely meets the international requirements of (1)PCI DSS, and our company is regularly validated by (2)McAfee and VeriSign as well. We ensure that your data is always secure, so you don’t have to be concerned while on Oranum.

    • The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard helps organizations proactively protect customer account data.
    • By displaying the McAfee Secure Trustmark, consumers can be sure that the website has been rigorously scanned and tested for vulnerabilities that may pose a threat to sensitive customer information. VeriSign specializes in data. encryption and e-commerce and is the most widely utilized firm in the industry to certify that websites are secure and encrypted.

Broadcasters

  •   How do I stream live?

    Go to the upper left corner on any page and click on "Go Live".

  •   How do I manage my channels?

    From the homepage go to your Broadcaster Center on the upper right corner. Click on Channel Settings on the left hand side to change your Channel picture, Category, Language and how much you Charge for a Private Session.

    Click on Content to manage photos, videos, and notes on your channels. You can set them to be either Free or Premium. Fans need to subscribe to your Premium content in order to access it.

  •   What is Premium Content?

    Premium content is content that you make available only to the fans that click Subscribe to your channel. They can access your premium content for one month and you’re in control of how much they pay to unlock the feature.

  •   How can I set up a price for my Premium Content?

    Once you upload the minimum amount of Premium Content needed and your uploaded content gets approved by our team, a Price Settings dropdown will show up on the upper right corner on your Premium Content page.

  •   How do I get paid for Premium Content?

    You can check out how much you’re earning from your Premium Content by going to Broadcaster Center, then by clicking on Payout, then Income Statistics.

  •   How do I upload videos?

    Go to Broadcaster Center, then click on Content and choose what kind of Content you want to upload: Free or Premium. From there go to Video Albums. Either create a new video album or go to an existing one to add more videos.

  •   How do I upload photos?

    Go to Broadcaster Center, then click on Content and choose what kind of Content you want to upload: Free or Premium. From there go to Photo Albums. Either create a new photo album or go to an existing one to add more photos.

  •   How do I see my own channel?

    Go to Broadcaster Center, click on either Free or Premium Content and then View my Channel.

  •   What is the DoclerCam?

    You can use the DoclerCam software if you want better quality Full HD video up to 1080p on your streams. DoclerCam is only available for Windows® XP, Windows® 7 and Windows® 8 users at the moment. DoclerCam for Mac is coming soon.

    1. You need administrator privileges on your computer.
    2. Ensure your computer fits for the following requirements:
      • Minimum 1024x768 screen
      • Broadband internet connection with higher than 1Mbit upload speed
      • Flash Player 10 or above (Download)
      • Microsoft DirectX End-User Runtime version 9.0c or above (Download)
      • Microsoft .NET Framework 2.0.5x or above (Download)
      • CPU Intel Core i5 or Intel Core i7, at least Quad Core Processor
      • 2 GB RAM
    3. Start DoclerCam installer
    4. Run DoclerCam
  •   Do I need the DoclerCam software to be a broadcaster?

    No. You can stream using your web browser only, although the video quality is limited to 480p. After clicking Go Live allow Oranum.com to access your camera and microphone to begin your live broadcast.

  •   How do I delete my channel?

    Please contact our Online Support staff available 24/7.

  •   What happens after a broadcast?

    Nothing! Live streams don’t get recorded but you should tell your friends and fans about the next time you’re streaming live on social media.

  •   How do I get paid for private sessions?

    You can set how much fans have to pay for a private session. The costs per minute vary between 0.49 credits / minute to 4.99 credits / minute.

Fans

  •   What are credits?

    Credits are what we use on Oranum.com to reward artists. You can purchase credits by clicking on “Buy Credits” at the top of any page in the header.

  •   How do I purchase credits?

    Click on "Buy Credits" at the top of any page in the header. There are various credit packages you can purchase.

  •   How can I check my Credit balance?

    You can check your credit balance by clicking on "Buy Credits". Once you get to the credit package page you will notice the amount of remaining credits on the upper right hand side.

  •   Where can I access billing information?

    An email confirmation/receipt is automatically sent with each order processed by Oranum.com. You should enter a valid email address when signing up on the website to receive emails from us.

  •   Where can I get billing support?

    If you haven't found answers to your question or you were looking for information regarding a specific charge on your credit card, please contact us.

  •   What's the difference between Free and Premium Content?

    Free content can be accessed by anyone. In order to access Premium Content you must subscribe to a channel that has uploaded Premium Content. The cost options are set up by the broadcaster and you can either pay:

    • 0.99 credits / month
    • 4.99 credits / month
    • 9.99 credits / month
    • 14.99 credits / month
  •   How can I reward my favorite artists?

    There are three ways in which you can reward broadcasters:

    1. Rewards during live streams:
      • Coffee = 1 credit
      • Beer = 5 credits
      • Lunch = 10 credits
    2. Subscription to Premium Content
    3. Private sessions
  •   What is the difference between Subscribe and Follow?

    If you Follow a channel it will get saved in your Favorites list under “Followed Channels”. Anyone can follow any channels.

    In order to Subscribe to a channel they need to have Premium Content uploaded on their channel. Subscribing to Premium Content costs a certain amount of credits / month established by the channel owner.

  •   How does the live chat work?

    On the homepage click on a channel that’s live and on the right hand side you will notice the chat room. You can only be part of the conversation if you’re signed up/logged in.

  •   What are private sessions and how do they work?

    A private session takes place when you click on Private Session during a Live stream. Fans can request a private session with you while you’re broadcasting live.