Live

F.A.Q.

F.A.Q.

Oranum Site

  • What is Oranum?

    Oranum is the world’s largest spiritual community, and the only live streaming platform that allows users to video chat, call, and message Psychics and Esoteric Advisors from the comfort of their home. Though recognized worldwide for its Psychics, anyone with a spiritual message or skill (ranging from Astrology, dream interpretation, Reiki, Tarot card reading, meditation, clairvoyance, and more) can use Oranum. Our mission is to help connect, inspire, and empower the world’s spiritual community by bringing ancient knowledge to the digital age.

  • What are the Awards?

    Our Awards reward the most active and hard-working Experts in various categories. We have new Awards each week and the contest lasts for 7 days. Every member can help their favorite Expert in each category.

  • How can I give points to Experts in the Awards?

    Giving points to your favorite Expert is easy: all you need to do is use the Awards category’s feature with your favorite Expert! For example, you can send messages to an Expert to support them in the "Messenger" Awards category.

  • Is there a limit to how often I can give points?

    You can give points as many times as you want! Just keep using the feature of the category you want to see your favorite Expert rise in.

  • What is Auto-reload?

    The Auto-reload feature allows members to enjoy private sessions without interruption. This feature gives the system permission to automatically top-up the Subscriber’s credit balance whenever the account balance falls to 7 credits. By default the Auto-reload purchases a 27.99 package, however the member has the option to change the Auto-reload purchase amount.

  • How can I activate Auto-reload?

    You can activate the Auto-reload feature in your "Account Settings" among countless other places.

  • How can I disable Auto-reload?

    To deactivate the feature, go to your Settings and deselect the Auto-reload option.

  • What is Cam2Cam?

    Cam2Cam is a feature that allows Members to share their camera feeds with Experts in Private Chat. The feature can be enabled by clicking on the camera icon on the left side of Expert’s live camera feeds.

    Please note that Cam2Cam is only available on HTTPS / SSL websites. If the website you are using has HTTPS in the beginning of its URL, you should be able to use the feature.

    It is important to mention that it may incur extra per-minute charges.

  • What is Two-Way audio?

    Two-Way audio is a feature that allows Members to talk to Experts via audio in Private Chat. It is important to mention that not all Experts have this feature available, and that it may incur extra per-minute charges.

  • What is Top Member?

    The Top Member feature is exactly what it sounds like. You can become the Top Member of your favorite Expert's room! All you need to do is be the person who sends the most credits in Surprises.

    As soon as you do, a message sent to everyone else in the room will announce you as the new Top Member for 24 hours or until someone takes the title from you. It goes without saying that the Expert will be extremely pleased as well, and will feel much closer to you.

    Try it out and become a Top Member today!

  • What are Stories?

    Follow your favorite Experts and see their whole new spiritual world! Thanks to Stories, Experts can now share spiritual moments with their members.

    There are two different types of Stories, Free and Premium. Everyone can view the Free Stories, but only those members that subscribe to an Experts for a one-time flat fee can enjoy their Premium Stories.

    Once you subscribe to an Experts's Premium Stories, you will have access to all of the Experts's Stories for 7 days. Enjoy!

  • What is MyContent?

    Experts can upload 3 different types of content to their profile: Pictures, Videos, and Notes. Pictures and Videos can be either Free or Premium. Anyone can enjoy the Expert’s Free Content, but Premium Content must be purchased for the price specified by the Expert. Once a member purchases the Premium Content (Photo album, Video, etc), they will have access to it for 90 days. After that time however, access to the Premium Content will end.

  • What is Group Session?

    Come together! With Group Session, you and other members can take part in a scheduled session by your favorite Expert. Since multiple members will watch at the same time, the price per minute of a Group Session is very affordable. Every Group Session has a pre-session, to give time for members to join in and contribute to the Group Session’s Credit goal. Experts also include descriptions of their sessions, to tell you what you can expect in their sessions. Group Session will only start if the Expert manually starts them or if the Credit goal is reached. Once the Group Session starts, only those members that gave the minimum amount of Credits or more can enjoy the session. Please note, an Expert may cancel the Group Session at any time during the pre-session. You can search for Group Session on our webpage by using the related “Group Session” filter.

  • How does video chat work?

    The Experts have a webcam or camcorder set up in their room or studio giving live video feed through the Internet. Many Experts have audio option as well, so they can be seen and heard the same time.

    For any technical assistance, you may contact our Online Support staff available 24/7.

  • How do I chat with an Expert?

    Once you enter a chat room, you may begin a conversation with the Expert in the chat field. You will find many other users in Free Chat, including other members and guests. Guests may only choose from among a predefined set of messages to send to the Expert. Registered members may type their own messages. Please note that the Expert 's messages will appear in a different color than the members’. Messages from members will also have different colors depending on their Reward Club level.

    If you feel you have a connection with the Expert, you may move to a Private Chat by clicking on “Start Private” button. During a private session you may also activate your own webcam to interact with the Expert with the Cam2Cam or Two-Way Audio feature.

  • How do I leave a chat room?

    You can leave a chat room by simply clicking on the Close button on the top-right corner. In Private Chat Oranum uses per second billing, which ensures that Premium Members only pay for the actual time spent one-on-one with the Expert.

  • Is Oranum safe?

    Without a doubt! Oranum highly emphasises the safety and security of all of its users. With multiple safeguards in place, such as 256-bit SSL encryption, GDPR compliance and other strict data protection policies, you are fully protected while on the website. Furthermore, to continue to operate, Oranum must be audited every year to meet strict industry requirements of the Payment Card Industry Data Security Standard (PCI DSS), which also ensures your safety. If you experience any technical issues, our support team is available 24/7 to offer immediate assistance.

Credit Purchase

  • How can I purchase additional credits?

    Adding Credits to an existing Oranum Account is fast and easy. Verify that you’re logged in. Click on “Get Credits” on the top of the page, or open your personal menu by clicking on your username on the right, then click on “Credits.”

    1. Choose a payment method
    2. Choose the desired credit package
    3. Complete the Credits purchase process by entering the necessary details

    While in a chat room there are also several chances to purchase Credits before, during, or after a Private Session.

    If you’d like to buy Credits now, please click here: Get Credits

  • What do I do if a credit purchase is unsuccessful?

    If you experience an unsuccessful credit purchase please check your registered e-mail address.

    Don't forget to check Spam/Junk/Bulk folders as well!

    If you received an email from "JWS Americas/International S.à r.l." regarding the transaction, please reply to the email as soon as possible. A JWS Americas/International S.à r.l. representative will shortly contact you.

    If you don't receive an email from JWS Americas/International S.à r.l. regarding the transaction, you may contact our customer service in the following ways:

    1. Send a message from the email address that you registered for your Oranum account to help@jwsbill.com.
    2. Call the 24-hour helpline: (+352) 20 88 27 91.
      Please note that live support is available only in English.

    JWS Americas/International S.à r.l. is the operator of Oranum.com. For more information on JWS Americas/International S.à r.l. visit jwsbill.com.

  • Where can I ask about billing information?

    You may contact JWS Americas/International S.à r.l. Customer Service for billing information in one of the following ways:

    1. Send a message from the email address that you registered for your Oranum account to help@jwsbill.com.
    2. Call the 24-hour helpline: (+352) 20 88 27 91.
      Please note that live support is available only in English.

    You may also contact your payment processor's consumer support:

  • How can I get FREE Credits?

    When a new member registers on Oranum.com, they may claim 9.99 FREE Credits by validating their credit card. This option is only available for first-time users. Existing users that create a new account will not be eligible for this offer.
    Furthermore, we offer new members a 50% discount on their first purchase. We also have ongoing promotions, where new members can earn up to 99% discount on their first purchase, and existing members can even earn 100% Extra Credits!
    For more information, please check our Promotions page.

  • Is Oranum free?

    Yes. You can get your first taste of Oranum without even opening a member account. You can browse live video streams and tons of photo and video content by Experts. To create your own username and save your favorites you can create a member account - also for free. To get more intimate with an Expert - in a private session for example - you will need credits. You can purchase a credit package or try our free 9.99 Credits offer for simply validating your credit card.

Member Account

  • I forgot my password. What can I do?

    If you can’t recall your password, please go to the Forgot Password page.

    After providing your username and registered email address check your email to complete your password reset.

    If your login details do not reach you, please contact Oranum Customer Service by sending an email or by visiting the Online Support Chat.

  • What’s the difference between a Basic and Premium membership?

    Basic Members can enjoy unlimited chat with Experts in the Free Chat area and get recognized with their unique name by the Experts. A Basic Member may also create a personal list of Favorites among their preferred Experts.

    The obvious benefit of being a Premium Members is the chance to privately interact with the Experts. To enjoy all the special acts listed in the Expert’s Personal Info (under Expertise), Members have to be in Private Chat. Premium Members can also exchange offline messages with Experts and send them Surprises in their chat rooms.

    To become a Premium Member simply choose that option during signup. Alternatively, you may also upgrade to Premium membership from your Basic Member account by purchasing Credits.

  • I’m a Premium Member but my account seems limited, why is that?

    If you do not make any purchases for 30 days, your account may lose certain benefits.

    Features that are locked until your next purchase are:

    1. Viewing certain Expert Photo Albums
    2. Using emojis in chats
    3. Chat translator
    4. Liking or commenting on Experts' My Content.
  • How can I check my Credit balance?

    Open your personal menu by clicking on your user name on the right, then click on “Credits”, or click on “Get Credits” on the top of the page. Your available credit is displayed on the top.

  • How can I cancel my Membership?

    If you wish to cancel your subscription and close your account, please select “Forget My Data” under the “Privacy Settings” of your account. Please note that by closing your account we will erase your personal information stored in our system except as required by applicable law, our legitimate business interests, or any other permitted purpose as explained in our Privacy Policy.

Oranum Experts

  • Is Oranum real?

    Of course! Oranum’s thousands of Experts come from many different countries all over the world (and all of them real). Not only are the Experts real, but so are the emotions and relationships on the website. The bonds and connections formed on Oranum are more personal and spiritual than anything you’ve had and can last for a lifetime! Experience it for yourself if you want to see how real and genuine Oranum can be!

  • Are Oranum Experts live?

    At any given time, thousands of Experts are streaming live on Oranum, while many thousands more are active at other times, so be sure to check back regularly to get to know all of them. If you see a green dot in the bottom left corner of an Expert’s profile picture, that means that Expert is online and live right now! If an Expert is not live currently, but you would like to be notified when they come online, you can request that from the Expert’s chat page.

  • Who are the best Experts on Oranum?

    Oranum features the best and the most spiritual Experts on the internet, our 5 million members can attest to that! But, if you already know what your type is, you can easily find the best Expert for you with help of the different filters. Also, we highly recommend you check out the best of the best by navigating to the "Top Experts” page.

  • When is a Expert online?

    On the Live Cams page the available Experts are clearly visible in their thumbnail. Experts just entering into Private Session or going offline have a notice appearing on the bottom of their thumbnails.

  • How can I add a Expert to my Favorites list?

    You can add any Expert to your Favorites by clicking on the heart icon in the bottom right corner of their thumbnail on the list page, or on the left side of their chat room. You can view your Favorite list by clicking on the same heart icon in the top header of Oranum, next to your messages. Please note, your rank determines how many Expert you may add to your Favorites list.

  • How can I find a specific Expert?

    The easiest way to find your preferred Expert is by entering simple words in the search bar on the top of the page, describing your preference (i.e.: horoscope, tarot etc.). Specific Expert may also be located by entering their broadcaster name into the same search bar.

  • I was not satisfied with a Private Session. Can I get a refund?

    If you were unsatisfied with an Expert's Private Session, please contact Oranum Customer Support by sending an email or by visiting our Online Support Chat, within 24 hours counted from the occurrence. Refunds are granted for specific instances, determined on a case-by-case basis, so we urge you to refer to Oranum Refund Policy before contacting customer support.

    For more information please refer to Oranum Refund Policy.

  • How can I send messages to Experts?

    You can send a message to an Expert whenever you want. Simply click on the envelope icon in the top header of Oranum, next to your Favorite list. You can send text messages of up to 250 characters. You can also send audio, video, and photo messages as well. Photos must be JPG, JPEG, or PNG, and max. 15 MB. Videos can be AVI, MPEG, MPG, MOV, FLV, F4V, MP4, or MKV, must be between 3 and 60 seconds long, and max. 350 MB. You can start a messaging streak by sending and receiving messages from an Expert for 3 consecutive days. Keep your streak alive by sending messages every day! Sending a message costs at least 1.5 Credits.

Technical Help

  • Enabling Cam2Cam
    • In Chrome you can set your camera the following way:

      1. Open Chrome.
      2. Click on the three dots in the top right corner and then Click on Settings.
      3. At the bottom, click Advanced.
      4. Under "Privacy and security," click Content settings.
      5. Click Camera.
      6. Select your camera from the drop-down list on the top of the page.
      7. Make sure permissions are set to "Ask before accessing" (do not select "Blocked").
      8. Remove our website from the Block and / or Allow lists. This is necessary so that our site would ask for your permission next time you turn your camera on. Once the site prompts you for permission, choose Allow.

      As a shortcut, you can copy-paste the following link to a new tab in Chrome to access your Camera settings: chrome://settings/content/camera

    • In Firefox you can set your camera the following way:

      1. Open Firefox.
      2. Go to our site and open any Experts' rooms.
      3. Start a Private Chat by clicking on the "Start Private Session" button on the bottom of the page. (You can also launch a Private Chat by clicking on the Camera icon on the left hand side of the Expert's live camera feed.)
      4. Turn on your camera by clicking on the Camera icon.
      5. You will be prompted to allow our site to use your camera.
      6. Select your camera from the drop-down list on the appearing panel.
      7. Click on "Allow". You may also select the "Remember this decision" checkbox if you want your browser to remember your settings for the website.
    • As Cam2Cam is not yet available on the HTML version of the site in Edge, to use your camera in this browser, first please enable your Flash Player the following way:

      1. Open Edge.
      2. Click on the three dots in the top right corner and then Click on Settings.
      3. Scroll down and find Advanced Settings, then click on the View advanced settings button.
      4. Find the Use Adobe Flash Player option and set it to "On".
      5. If you navigate to our website and still see its HTML version, please check if you see a small puzzle in the URL bar, on the right. If you do, click on it to activate the Flash Player.

      After Flash is enabled, please set your camera the following way:

      1. Go to our site and open any Experts' rooms.
      2. Right-click on the Expert's live camera feed.
      3. Select "Settings" from the appearing menu.
      4. Click on the camera icon to get to the Camera tab.
      5. On this tab, select the camera you would like to use from the drop-down list.
      6. Click on the icon depicting a screen with an eye to access the Privacy tab.
      7. Select "Allow" and "Remember".
    • Unfortunately Cam2Cam is not supported by IE.

      To use the feature, please download Chrome (https://www.google.com/chrome/) or Firefox (https://www.mozilla.org/en-US/firefox/new/).

    • In Safari, you can set your camera the following way:

      1. Open Safari.
      2. Go to our site and open any Experts' rooms.
      3. Start a Private Chat by clicking on the "Start Private Session" button on the bottom of the page. (You can also launch a Private Chat by clicking on the Camera icon on the left hand side of the Expert's live camera feed.)
      4. Turn on your camera by clicking on the Camera icon.
      5. You will be prompted to allow our site to use your camera.
      6. Click on "Allow".

      Please note that the feature is only available on Safari 12.1 and above (macOS 10.14.4)

  • Enabling Two-Way Audio
    • In Chrome you can use your microphone the following way:

      1. Open Chrome.
      2. Click on the three dots in the top right corner and then Click on Settings.
      3. At the bottom, click Advanced.
      4. Under "Privacy and security," click Content settings.
      5. Click Microphone.
      6. Select your microphone from the drop-down list on the top of the page.
      7. Make sure permissions are set to "Ask before accessing" (do not select "Blocked").
      8. Remove our website from the Block and / or Allow lists. This is necessary so that our site would ask for your permission next time you turn your microphone on. Once the site prompts you for permission, choose Allow.
      9. After these steps you can start a Private session, in which you can turn your microphone on with the Microphone icon on the left hand side of the Expert's live camera feed.

      As a shortcut, you can copy-paste the following link to a new tab in Chrome to access your Microphone settings: chrome://settings/content/microphone

    • In Firefox you can set your camera the following way:

      1. Open Firefox.
      2. Go to our site and open any Experts' rooms.
      3. Start a Private Chat by clicking on the "Start Private Session" button on the bottom of the page. (You can also launch a Private Chat by clicking on the Microphone icon on the left hand side of the Expert's live camera feed.)
      4. Turn on your microphone by clicking on the Microphone icon.
      5. You will be prompted to allow our site to use your microphone.
      6. Select your microphone from the drop-down list on the appearing panel.
      7. Click on "Allow". You may also select the "Remember this decision" checkbox if you want your browser to remember your settings for the website.
    • As Cam2Cam is not yet available on the HTML version of the site in Edge, to use your camera in this browser, first please enable your Flash Player the following way:

      1. Open Edge.
      2. Click on the three dots in the top right corner and then Click on Settings.
      3. Scroll down and find Advanced Settings, then click on the View advanced settings button.
      4. Find the Use Adobe Flash Player option and set it to "On".
      5. If you navigate to our website and still see its HTML version, please check if you see a small puzzle in the URL bar, on the right. If you do, click on it to activate the Flash Player.

      After Flash is enabled, please set your camera the following way:

      1. Go to our site and open any Experts' rooms.
      2. Right-click on the Expert's live camera feed.
      3. Select "Settings" from the appearing menu.
      4. Click on the microphone icon to get to the Microphone tab.
      5. On this tab, select the microphone you would like to use from the drop-down list.
      6. Speak into your microphone, and adjust the Record Volume, if needed. If everything is working, a green bar will be moving on the left side of the panel.
      7. Click on the icon depicting a screen with an eye to access the Privacy tab.
      8. Select "Allow" and "Remember".
    • Unfortunately Two-Way Audio is not supported by IE.

      To use the feature, please download Chrome (https://www.google.com/chrome/) or Firefox (https://www.mozilla.org/en-US/firefox/new/).

    • In Safari, you can set your camera the following way:

      1. Open Safari.
      2. Go to our site and open any Experts' rooms.
      3. Start a Private Chat by clicking on the "Start Private Session" button on the bottom of the page. (You can also launch a Private Chat by clicking on the Microphone icon on the left hand side of the Expert's live camera feed.)
      4. Turn on your microphone by clicking on the Microphone icon.
      5. You will be prompted to allow our site to use your microphone.
      6. Click on "Allow".
  • Recommended Browsers

    The latest version of Google Chrome for Windows and Android, the latest Safari for Mac and iOS.

    Supported browsers:

    1. Windows: Google Chrome, Mozilla Firefox, Edge
    2. Mac: Safari, Google Chrome
    3. Android: Google Chrome, Android Webview, Samsung Internet
    4. iOS: Safari, Google Chrome

    Troubleshooting Browsers:

    If you experience any problem browsing our site (such as strange error messages, cannot enter an Expert chat room, can't see video streams, etc.) we recommend the clearing of cookies and cache from your browser.

    For your convenience we've created an application that can assist you cleaning the browser with a single click and giving it a fresh start.

    To activate this application, please download the file listed below and execute it. After restarting the browser the problem should be solved.
    To download the cookie and cache eraser please click here: browser.cmd

    * Note: Other stored data such as browsing history, stored usernames and/or passwords may be erased as well.

    Please also make sure that your Private Browsing (for Mozilla Firefox), Incognito (for Chrome), InPrivate (for Edge) is disabled.

    If you wish to delete the cookies and cache manually, please read the instructions below.

    Chrome

    Press CTRL+SHIFT+DELETE - Check in "Cookies and other site data" and "Cached images and files". Leave the rest of the checkboxes unmarked. - Click on the CLEAR DATA button.

    Firefox

    Press CTRL+SHIFT+DELETE - Check in "Cookies" and "Cache". Leave the rest of the checkboxes unmarked. - Click on the Clear Now button.

    Edge

    Press CTRL+SHIFT+DELETE - Check in "Cookies and saved website data" and "Cached data and files". Leave the rest of the checkboxes unmarked. - Click on the Clear button.

    Opera

    Press CTRL+SHIFT+DELETE - Check in "Cookies and other site data" and "Cached images and files". Leave the rest of the checkboxes unmarked. - Click on the Clear browsing data button.

    Internet Explorer

    Press CTRL+SHIFT+DELETE - Check in "Temporary Internet files and website files" and "Cookies and website data". Leave the rest of the checkboxes unmarked. - Click on the Delete button.

    Safari

    Press Command+Comma. - Go to Privacy - Click on Manage website data - Remove all → Click on Remove now button

  • I need special technical help

    For any technical related assistance please visit our Member Support. Our support team is normally equipped to address most Oranum connection related issues.

Billing Help

  • Can I buy credits if I do not have a credit/debit card?

    Yes, there are several options to buy Credits without a credit/debit card. You do not need a credit/debit card to purchase Credits through any of the following payment methods: Pay by phone, Paysafecard, Bitcoin, and gift cards. Please note, certain promotions do not apply to some of these payment solutions. Available payment methods may differ depending on the your location.

  • I tried to buy Credits with a bank card but my transaction was declined, why?

    There could be several reasons why your card might get declined. Please check the available funds on your account as well as the card's expiration date. Some issuing banks may also block online transactions, if they reoccur in an unusual frequency. Please contact your bank to clarify their payment policy. If the problem still exists, send an email to help@jwsbill.com describing what type of card you attempt to use. If we can't provide you with a solution we may offer other billing options.

  • What will appear on my credit card statement?

    We're highly sensitive about your privacy concerns. All your transactions with Oranum will appear discretely under one of the following company names (depending on the payment provider you use):

  • What is jwsbill.com?

    Under jwsbill.com you may find all contact information to JWS Americas S.à r.l. and JWS International S.à r.l., which are the operators of various websites, including Oranum.com. They also provide Billing Support for those websites.

  • Why haven't I received an email sales confirmation/receipt?

    An email confirmation/receipt is automatically sent with each order processed by Oranum.com. You should enter a valid email address when signing up on the website to receive emails from us.

    Please note that many email accounts are also protected by spam filters which may automatically place some of our emails into spam folders. If you happen to find your wanted email there, just mark it as a regular mail, not junk/trash to receive all future messages in your regular mailbox.

    Please note that we will never send you any spam emails.

  • The dates of the charges on my bank statement do not match my purchases. Why?

    Some of the banks do not deduct the amount at the time of the transaction but later when your account is totally cleared. This might cause a delay between the actual date of the charge and the date it appears on your bank statement.

  • What protective measures does Oranum take to keep my data safe?

    Oranum takes extraordinary measures to protect your private data. Our billing platform absolutely meets the international requirements of (1)PCI DSS, and our company is regularly validated by (2)McAfee and VeriSign as well. We ensure that your data is always secure, so you don't have to be concerned while using Oranum.

    • The PCI DSS was founded in 2006 by American Express, Discover, JCB International, MasterCard and Visa Inc. and they share equally in governance and execution of the Council’s work. It is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard helps organizations proactively protect customer account data.
    • By displaying the McAfee Secure Trustmark, consumers can be sure that the website has been rigorously scanned and tested for vulnerabilities that may pose a threat to sensitive customer information. VeriSign specializes in data encryption and e-commerce and is the most widely utilized firm in the industry to certify that websites are secure and encrypted.
  • I have a question not answered in the Billing FAQ! What should I do?

    If you haven't found answers to your question or you were looking for information regarding a specific charge on your credit card, please contact JWS Americas S.à r.l. or JWS International S.à r.l. here.