最終更新: 7月 22, 2021


When you decide to register on Oranum and use our services, we will collect some of your personal data.

Please be assured that we are fully dedicated to the protection of your personal data.

We operate our site and our services in compliance with applicable data protection laws, including the EU General Data Protection Regulation (“GDPR“) and the California Consumer Privacy Act (“CCPA“). For more information, please see Section 7 “YOUR RIGHTS UNDER GDPR“. If you are a California resident, please also see Section 8 “INFORMATION FOR CALIFORNIA RESIDENTS.“

Your privacy is important to us. We provide you with this Privacy Policy, so that you can make informed choices about the use of your data. This Privacy Policy describes how we collect, use, share, and store the personal data of visitors to our site (“Guests“) and individuals who register as members (“Members“). Please note that this Privacy Policy only applies to the personal data of Guests and Members. Personal data of broadcasters (“Broadcasters“) is governed by a separate Privacy Policy.

このプライバシーポリシーで使用されている「個人データ」という用語は、特定の個人または世帯を識別、関連、説明、合理的に関連付けることができる、または直接または間接的に合理的にリンクできる情報を意味します。たとえば、CCPAの下の個人データには、本名、エイリアス、住所などの識別子、購入した記録の製品またはサービスを含む商業情報;閲覧履歴、検索履歴などのインターネットまたはその他の電子ネットワーク活動情報とオーディオやビデオの録音、 CCPA§1798.140(o)(1)などが含まれます。

Please read this Privacy Policy carefully. This Privacy Policy forms a part of and is incorporated into the Oranum Terms and Conditions. By using the Oranum website or any of our services you agree that the Terms and Conditions, including this Privacy Policy, forms a binding legal contract with you.

You can contact us if you have any questions about our privacy practices or about what we are doing with your personal data. We will be happy to assist you in any way we can.



JWS Americas S.à r.l.

44, Avenue John F. Kennedy, L-1855 Luxembourgルクセンブルク大公国ルクセンブルク貿易会社登録番号B 249539

JWS International S.à r.l.

44, Avenue John F. Kennedy, L-1855 Luxembourgルクセンブルク大公国ルクセンブルク貿易会社登録番号B 249566

JWS Americas S.à r.l. and JWS International S.à r.l. jointly determine the purposes and means of the processing of your personal data. Both entities collaborate in joint processing activities related to the purposes mentioned in this Privacy Policy. We have put in place a joint controllership agreement (according to article 26 GDPR) in order to determine the respective roles and responsibilities of the Joint Controllers, in particular, as regards the exercise of data subjects’ rights and the duties to provide information. You can notably contact us through a single contact point as mentioned in section 10 of this Privacy Policy.




The personal data we collect includes the following:

  1. 提供いただいた個人情報

    1. Account Information
      • メールアドレス
      • ユーザー名
      • パスワード
    2. 料金サポート&カスタマーサポート
      • あなたのメールアドレス
      • リクエストに関連付けられたサービス、エキスパート、またはユーザー名
      • your comments or opinions about an Expert
      • サポートチームとのやり取り


    3. Purchasing Coins

      When you purchase coins to participate on our site, depending on the payment method you choose, we may collect and process your identification information (full name, country, ZIP code) and payment information. As regards your payment information, note that we only store the last four digits of your payment card number and the expiration year/month.

  2. Personal Information from Site Use


    当社のサイトへのアクセス時や利用時には 、アカウントを作成していない、またはログインをしていない場合でも、次のような特定の情報が収集されます。

    1. 使用量情報
      We collect information about your activity on our site and about how you interact with features on our site. If you are a Member, we may link this information to your personal identity (e.g. for fraud detection purposes). The data we collect includes:
      • Activity history
      • Special features used, e.g.,
        • Rated a Broadcaster
        • Added a Broadcaster to your favorites
        • Video/Voice Call with a Broadcaster
      We collect information about your conversations with Broadcasters, including:
      • Broadcaster screen name
      • Time and date of communication
      • Method of communication (e.g. Messenger etc.)
    2. コンテンツ情報

      For technical purposes, to prevent violation of our Terms & Conditions and to defend against complaints and legal claims, we store on our system the chat logs and may review them.

      In case you turn on your camera or microphone in private chat, we never record or keep in any way your camera feed or audio. We also do not allow Broadcasters to record or capture your camera or audio feeds during private shows. Such action is prohibited on our site.

      Please note that when you are using Video/Voice Call to contact offline Broadcasters, your conversation is not recorded or stored in any circumstances. Please be advised that we are not responsible for your experience or the content of these private calls.

    3. ログデータとサービス情報
      • IPアドレス
      • アカウントへのログイン日時
      • 閲覧されたページ
      • 使用した機能
      • 利用するハードウェア及びソフトウェアまたはネットブラウザ
      • オペレーティングシステムおよび使用されるアプリケーションのバージョン
      • クッキーやその他の技術を使用したデバイスやブラウザの認識情報
      • モバイルデバイスを認識するデータ
      • デバイスの特定の情報や特性
      • 位置情報
      • アプリのクラッシュやシステムの活動内容
    4. Cookieとその他のテクノロジー




      Pixels. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information over time from our websites and across different online services and use that information to provide measurement services and target ads. You can opt-out of the collection and use of information for ad targeting by updating your Facebook account ad settings or by visiting http://www.aboutads.info/choices and http://www.aboutads.info/choices where you can manage your preferences. For more information on our use of these technologies, see our Cookie Policy.

  3. Data Collected by Third Parties

    The following are situations where your personal data has been collected by a third party:

    1. broadcasters

      When discussing with our Billing Support and Customer Support teams, a Broadcaster may provide some information about you, which will be collected.

    2. External Partners' Ad Networks

      Partner ad networks help us to promote our site. They may collect information about your interactions with our ads on our behalf.

    3. Internal Partner Ad Network

      Our group manage an ad network and promotional tools/programs. Third parties affiliated partners may contact us with information about your interactions with our ads and promotional tools published/used on their sites or affiliated sites (i.e. sites with partial or full reproduction of our primary site).

  4. 公共の個人情報



    This information is always associated or combined with the data we collect through our site to finalize our investigation before reporting any fraud and/or illegal activity to the authorities. We never use publicly available data for any other purpose.

  5. データの特別なカテゴリ

    This means data of a sensitive nature, the exposure of which would significantly impact your fundamental rights and freedoms; for example, it could be used against you for unlawful discrimination (e.g., your philosophical or religious interests/beliefs).

    When you use our site and purchase services (e.g., live cam, private chat, buy a Broadcaster surprises, etc.), we process and store sensitive information related to your activity (e.g., the Broadcaster category, the content unlocked, etc.) in order to provide you with the services you requested.

    Due to the explicit meaning of each category name (e.g. Chinese astrology, reiki, clairvoyance, angel communication, etc…), as well as the types of Broadcasters you request services from, it is possible, although not certain, that the chosen categories indicate your philosophical or religious beliefs.

    You may revoke your consent regarding this processing by contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, please note that such revocation means that you will not be able to log into your account and use the services, as we will not be able to provide you with the services without processing such information.

    We understand that the information we have about you may not explicitly reflect the reality of your life outside of the site. Your online preferences may only show a punctual interest. In order to provide you with the utmost level of data protection, we categorize such type of data as sensitive, which is highly protected and handled with the utmost care.

    Because your online philosophical or religious interests and other data related to them are essential aspects of privacy, we are maintaining very high technology security standards. We are regularly proceeding with controls and assessments of our security measures, to guarantee a trustworthy environment.



  1. アカウント有効化

    1. Basic information

      We primarily use the data you give us when creating your online account to open and manage this account. The account then allows you to use features, buy coins and benefit from and paid services.

      Your account will also allow you to exercise control over your personal data. Through your account, you can manage your purchases, benefit from special offers, and manage your account settings.

      We process this information to perform the contract that we have with you and provide you with the services you request. If you fail to provide the minimum details required, we will not be able to create your account and allow you to use our services.

    2. サインアップとログインのためのサードパーティアカウントとの統合

      登録とログイン処理を合理化するために、Googleなどのサードパーティのアカウントを使用してユーザーがサインアップまたはログインできるオプションを提供しています。このようなサードパーティのアカウントを使用して登録またはログインすることを選択した場合、当社はそのアカウントに関連付けられた特定の情報にアクセスするための許可を要求します。 通常、これにはメールアドレスが含まれます。当社はこの情報を使用して、当社のサイトでユーザーアカウントを作成します。ユーザー名は自動的に生成されますが、必要に応じて編集できることに注意してください。

      サードパーティのアカウントを使用してサインアップまたはログインすることを選択すると、お客様は、当社のプライバシーポリシーおよびお客様が付与した許可に従って、お客様のサードパーティアカウントから情報を収集、保存、および使用することを当社に承認することになります。当社がアクセスする特定のデータは、当社のアカウントの作成と維持に必要なものに限定されます。 当社は、サードパーティのアカウントのパスワードを受信したり保存したりすることはありません。


  2. 当サイトのサービス向上にご協力ください。

    To understand how we can improve our services and find better ways to promote our services to others, we collect your personal data for the following purposes:

    1. Analytics & Statistics

      We use the information you provide us with and that we collect ourselves to detect general trends regarding the preferences/habits of our users. This helps us to generate statistical reports on our customers' activity including those based on country and purchases. The information in these reports is in aggregate form and cannot be used to identify individuals.

    2. Improvements

      We use your data for testing, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services, making them easier and more enjoyable to use.

      We also use your log data to provide search functionality and display the results of your search. In order to make our services useful, the rank and the relevance of the results obtained may be improved based on attributes we determined (e.g. the newest content published by Broadcasters, the live status of Broadcasters).

    3. プロモーション

      As mentioned in Section 2.3 , we have external partners who help us to promote our sites.

      We process this information with the legitimate interest of developing and improving our site and users' experience, as well as promoting our site and services.

      When we use cookies or similar technologies for the same purpose (i.e. product enhancement/improvement/promotion), we rely on your consent to the use of cookies, including third party cookies.

      To learn more about how we use cookies, and your choices, please check out our Cookie Policy.

  3. 顧客関係管理のため

    • Customer Support & Billing Support

      Customer Support and Billing Support operates 24/7. By sharing your personal data with our Customer Support and Billing Support teams, we will be able to provide you with your answers, and any help you may require, more efficiently.

      All your communications with the teams and any information you provide, including comments about our Broadcasters, are stored and reviewed so that we may respond to your request. This way we can ensure the full compliance of all users with our Terms & Conditions.




    • General exchanges

      Please note that we may contact you through emails or other appropriate means, to inform you of any changes regarding our site or announcements relating to your subscription (e.g., successful account creation).

      We have a legitimate interest in improving our users' experience and delivering appropriate customer services to you.

  4. 支払


    選択した支払い方法に応じて、 セクションのsection6.5支払いプロバイダーと金融機関で説明されているように、支払いは当社グループの関連会社またはサードパーティの支払い処理業者及びサービスプロバイダーによって処理されます。


  5. 安全で信頼できる環境作りの徹底

    • 不正取引や不法行為の検知
    • 利用規約およびその他の関連ルールの潜在的な違反を検出するため
    • セキュリティとリスクの評価(例:IDの認証と検証)

    私たちは、あなたと私たちのビジネスを安全に保ち、これを保証しようとするT&C 及び規則の遵守を確保することに正当な関心を持っています。

  6. マーケティングおよび情報配信




    We have a legitimate interest in keeping you informed and in the outcome of our marketing campaigns. You can, of course, unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, this may mean that you miss out on special offers and information regarding new services.

  7. 法的要件を遵守し、当社の法的権利を行使するため

    当社は、お客様の個人データを処理する法的義務に依存する場合があります。 たとえば、法的に必要な会計記録を維持するために、取引情報を保持する必要があります。




We implement various security measures, technical and organizational, to ensure the protection of your personal data against unauthorized access, modification, disclosure or deletion.

We periodically test our IT systems, conduct penetration tests and implement data loss prevention systems against leakage, theft and data breach.

Our site incorporates reasonable security technologies in order to ensure the safety of its users and the safekeeping of their related information.


We do not normally retain personal data of Guests for more than ten to fifteen days, though this period is typically shorter (depending on traffic volume). Any information collected to verify your identity in connection with a request (e.g., a request to access your data) will only be kept for a short time, typically no more than five days. Otherwise, we will retain your personal data for as long as we consider it necessary:

  1. サービスの提供


  2. 法的義務の遵守

    For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that in accordance with Luxembourg legislation, financial information will be kept for a minimum period of 10 years (even though shorter retention periods may apply as the case may be).

  3. 正当な利益と企業行動

    • 法的請求の確立、行使、または弁護
    • チャージバック防止


    • 不正・不法行為の検知と防止


    • 安全性の拡大

      たとえば、詐欺や違法行為のためにアカウントを一時停止または閉鎖した場合、将来新しいアカウントを開設できないように、特定の情報を保持する場合があります。 このような情報は、進行中の司法手続きおよび調査の場合にも利用可能になります。

  4. セキュリティー




    If you have a question about any specific retention periods of certain personal data, please contact us via the contact details provided in Section 10 “HOW TO CONTACT US?



  1. broadcasters

    Your account with us secures your ability to benefit from and purchase services from the Broadcasters.

    The following information about you is automatically available to Broadcasters with whom you interact:

    • Your username: Broadcasters will be able to reach you out by searching your username
    • If they are one of your favorites: Broadcasters will be able to see a special icon and your username in their account, if you added them in your list of favorites
    • If you sent them a surprise
    • Coins you spent on them (every Broadcaster will be able to see the coins you spent on them, not on other Broadcasters)
    • Additional information:

      You can choose to share other information about yourself with the Broadcasters (e.g., gender, age, location, interests, etc.). You may also connect your camera in private chat to visually communicate with the Broadcaster or simply turn on your microphone. As a reminder, the Broadcaster is not allowed to record the video or voice data you provide.

    • Video/Audio in Private Chat:

      Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat (see clause 2.2: “Content Information“).

    • Video/Audio Offline Calls:

      As a reminder, your communication is this instance is completely private. Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat.

    • Voluntary Sharing:

      If you decide to share additional content with the Broadcasters (e.g. pictures), please note that you are fully responsible for the sharing of such information and we cannot be held responsible for any disclosure that you freely made.

  2. Other Users & the Public
    1. コメント

      If you post comments on a Broadcaster's Live content, other users will see them.

      Please be aware that your comments might be seen by other Members watching the Live session.

      As well, please be assured that, if you decide to send a private message to the Broadcaster, other users of our site will not be able to access any information about you from the moment you enter into private chat but it will be visible only to him/her.

  3. 当社のグループ

    • Jasmin Holding SA, 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
    • Docler Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg
    • Docler IP S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg
    • Jasmin SSC Kft, Expo tér 5-7, H-1101, Budapest, Hungary;
    • Jasmin IP S.à r.l. ハンガリー支店: Expo tér 5-7, H-1101, Budapest, Hungary
    • Docler Services Kft, Expo tér 5-7, H-1101, Budapest, Hungary;
    • Docler LA LLC, 10811 Washington Blvd, Culver City, CA 90232, USA;
    • Escalion S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg
    • Duodecad IT Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg
  4. サービスプロバイダー





    • ビジネスインテリジェンスと分析
    • Marketing & sales
    • カスタマーケア
    • 不正取引の防止
  5. 支払プロバイダーとファイナンシャル機関

    When you purchase coins, depending on your choice of payment method, a third-party bank or a payment processor may process your payment. If this is the case, you may need to share personal data with them in order to complete the transaction.


    This Privacy Policy does not govern the processing of your personal information by these third parties if it was shared directly with them.

    1. クレジットカード/デビットカード

      If you choose to pay by credit/debit card, your transaction will be handled by Escalion S.à r.l. which is one of our affiliated companies located in Luxembourg (see Section 6.3, “Entities of Our Company's Group“). You can find its privacy policy here.

    2. チャージバック

      If you, or the credit card holder, request a chargeback, in certain circumstances we have to share some information about you and your use of our services with the processing bank, financial institution, payment processor, the credit card holder or any relevant third party.

    3. 不正の検出と防止


  6. 司法当局または政府

    • 法令遵守のため
    • 詐欺調査やその他の違法行為とされる情報要求に対応するため
    • 当社の利用規約を施行および管理するため
    • 当サイトの権利の保護及び請求から守るため
  7. 業務移管




  1. 欧州経済領域外への個人データの転送に関する情報

    As we are a Luxembourg based company, we comply with the EU Data Protection Regulation, “GDPR“. Regardless of whether you are located in Europe or elsewhere, our own location in Europe requires us to comply with GDPR. You can read the entire Regulation here.

    During the course of operation and exploitation of the site and provision of services, your personal information may be transferred outside of the European Economic Area (“EEA“) to third party data processors, located in the United States and other countries, for the purposes specified in this Privacy Policy.


  2. 個人情報におけるユーザーの権利は?




    1. Data Access

      You have the right to access the personal data we hold about you. You can request a copy of your personal data, free of charge. To exercise this right, you can send an email to privacy@oranum.com.



    2. Data Portability

      Please note that the following is separate from the right to access your data.

      In certain cases, you are entitled to request copies of your personal information in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

      For clarification, only the following information can be made available:

      • The data actively and knowingly provided by you (e.g., e-mail address, username, etc.)
      • The observed data provided by you by virtue of the use of the service or the device (e.g., your search history, traffic data and location data).

      To exercise this right, you can send an email to privacy@oranum.com.

    3. 誤った情報や不完全な情報の訂正



    4. データの削除

      If you no longer want us to use your personal data, you can request that we erase it and close your account. Requests for account cancellation or closure will be considered as a request for the erasure of your personal data. To exercise this right, you can send an email to privacy@oranum.com.

      Your request will then be sent to our Support Team who will contact you. However, if you face any difficulties, please contact us at any time.

      For avoidance of a doubt, when the erasure process starts (notably upon a successful verification of your identity as the owner of the account), you will no longer be able to log in to our site (Oranum.com).


      個人情報の消去を要求した場合でも、上記の「4 保護方法と個人情報の保管期間」で説明したように、法的義務またはその他の正当な利益を遵守するために必要であると見なす限り、その一部を保持します。

    5. 正当な資格


      Applicable law may entitle you to require us not to process your personal information for certain specific purposes where such processing is based on a legitimate interest. If you object to such processing, we will stop processing your personal data for those purposes.



      Please also remember that you may unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“.

    6. 処理制限における権利

      You have the right to request that we stop processing your data, while we resolve any issues.

      • Accuracy

        If you contest the accuracy of your personal data, processing would be stopped while we verify your claim.

      • Legitimate Interest

        If you object to a processing activity based on a legitimate interest, you can require the processing operation to be put on hold while we verify your grounds for objection.

      • Unlawful Processing

        You can request the restriction of data processing if you consider your data is being processed unlawfully, but do not wish for your data to be immediately erased.

      • Data Storage

        You can request us to store your data, if you require it to establish, exercise or defend any legal claims, and we have no further need of it.


    7. 管轄当局への申立における権利**

      If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with the relevant supervisory authority (i.e. your local authority or the CNPD).




  1. あなたの知る権利と削除を求める権利



    To exercise these rights contact us as provided in Section 10 “HOW TO CONTACT US?“ below. Please note that any requested disclosures in connection with a request to know will only apply to the 12-month period preceding the request, and you are entitled to request disclosure twice in any 12-month period. You may also ask for your data to be provided or exercise your right to delete by deleting your account.

  2. 開示される個人情報

    You also have the right to know what categories of personal data we've disclosed for a business purpose, and the third parties to whom that information was disclosed.

    In the past 12 months, we've disclosed for a business purpose and for different products the following categories of information to the following parties: Usage/device information (including, without limitation, your IP address, as the case may be) to our business intelligence and analytics service providers (e.g., Hotjar, Google Analytics); Payment/transaction data to our customer/payment service providers; Contact information, device/usage information (including, without limitation, your IP address and the website you are coming from, as the case may), information relating to the purchase made (excluding any data relating to your mean of payment, such as credit card information) and information as regards your interactions with the emails we sent to our marketing and sales partners (e.g. Emarsys, marketing partners promoting our site); and identification information, contact information, device and usage information, payment information (as the case may be) to our antifraud service providers and auditing service providers.

  3. 非差別に対するあなたの権利


  4. 認定されたエージェントを使用する権利


  5. 追跡しない







このプライバシーポリシーまたは一般的なプライバシー慣行についてコメントまたは質問がある場合は、 privacy@oranum.com にメールを送信するか、以下の住所まで郵送でご連絡ください。できるだけ早くご連絡いたします。

JWS Americas S.à r.l.

44, Avenue John F. KennedyL-1855 Luxembourgルクセンブルク大公国

JWS International S.à r.l.

44, Avenue John F. KennedyL-1855 Luxembourgルクセンブルク大公国

弊社にはプライバシー保護に特化した従業員が情報保護オフィサーとして在籍しており、直接情報保護オフィサーまで直接メール: dpo@oranum.comまたは以下の住所に郵送でご連絡いただくことが可能です。


JWS Americas S.à r.l.

44, Avenue John F. KennedyL-1855 Luxembourgルクセンブルク大公国

JWS International S.à r.l.

44, Avenue John F. KennedyL-1855 Luxembourgルクセンブルク大公国