1. Quem decide “Como” e “Porquê” Os Seus Dados Pessoais são Processados?
2. Que Dados Pessoais Processamos?
3. Porque Processamos os Seus Dados Pessoais?
4. Como Protegemos Os Seus Dados Pessoais?
5. How long do we retain your personal data?
6. Com Quem Nós Partilhamos a Sua Informação?
7. Seus direitos sob GDPR
8. Informação para residentes da Califórnia
9. Alterações à Nossa Política de Privacidade
10. Como nos Contactar?

When you decide to register on Oranum and use our services, we will collect some of your personal data.

Please be assured that we are fully dedicated to the protection of your personal data.

We operate our site and our services in compliance with applicable data protection laws, including the EU General Data Protection Regulation (“GDPR“) and the California Consumer Privacy Act (“CCPA“). For more information, please see Section 7 “YOUR RIGHTS UNDER GDPR“. If you are a California resident, please also see Section 8 “INFORMATION FOR CALIFORNIA RESIDENTS.“

Your privacy is important to us. We provide you with this Privacy Policy, so that you can make informed choices about the use of your data. This Privacy Policy describes how we collect, use, share, and store the personal data of visitors to our site (“Guests“) and individuals who register as members (“Members“). Please note that this Privacy Policy only applies to the personal data of Guests and Members. Personal data of broadcasters (“Broadcasters“) is governed by a separate Privacy Policy.

As used in this Privacy Policy, the term “personal data“ means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. For example, under CCPA Personal Data includes identifiers such as your real name, alias, or postal address; commercial information, including records of products or services purchased; Internet or other electronic network activity information, including, but not limited to, browsing history, and search history; and audio or video recordings. CCPA § 1798.140(o)(1).

Please read this Privacy Policy carefully. This Privacy Policy forms a part of and is incorporated into the Oranum Terms and Conditions. By using the Oranum website or any of our services you agree that the Terms and Conditions, including this Privacy Policy, forms a binding legal contract with you.

You can contact us if you have any questions about our privacy practices or about what we are doing with your personal data. We will be happy to assist you in any way we can.

Recolhemos, usamos, partilhamos, transferimos e armazenamos diferentes tipos dos seus dados pessoais como resultado da sua visita e/ou uso dos nossos serviços no nosso site.

The personal data we collect includes the following:

1. Dados Pessoais que Você Fornece

   1. Account Information

      Quando você cria uma conta em nosso site, requeremos detalhes importantes, incluindo:

      • um endereço de e-mail
      • um nome de utilizador
      • uma palavra-passe

   2. Suporte de Cobrança & Suporte ao Cliente

      Coletamos todas as informações que você escolhe compartilhar com nossas equipes de Cobrança & Suporte ao Cliente, como:

      • o seu e-mail pessoal
      • the services, the Expert or username associated with your request
      • your comments or opinions about an Expert
      • as suas conversas com a Equipa de Suporte

      De maneira mais geral, quando você se comunica conosco de qualquer outra maneira, coletaremos as informações que você escolher fornecer.

   3. Purchasing Coins

      When you purchase coins to participate on our site, depending on the payment method you choose, we may collect and process your identification information (full name, country, ZIP code) and payment information. As regards your payment information, note that we only store the last four digits of your payment card number and the expiration year/month.

2. Personal Information from Site Use

   Coletamos e processamos certas informações sobre você quando você está usando nossos serviços e nosso site.

   Isso significa que, quando você visita nosso site ou utiliza nossos serviços, mesmo que você não tenha criado uma conta ou efetuado login, coletamos determinadas informações, incluindo:

   1. Informação de utilização

      We collect information about your activity on our site and about how you interact with features on our site. If you are a Member, we may link this information to your personal identity (e.g. for fraud detection purposes). The data we collect includes:

      • Activity history
      • Special features used, e.g.,
        • Rated a Broadcaster
        • Added a Broadcaster to your favorites
        • Video/Voice Call with a Broadcaster
      We collect information about your conversations with Broadcasters, including:

      • Broadcaster screen name
      • Time and date of communication
      • Method of communication (e.g. Messenger etc.)

   2. informação de conteúdo

      For technical purposes, to prevent violation of our Terms & Conditions and to defend against complaints and legal claims, we store on our system the chat logs and may review them.

      In case you turn on your camera or microphone in private chat, we never record or keep in any way your camera feed or audio. We also do not allow Broadcasters to record or capture your camera or audio feeds during private shows. Such action is prohibited on our site.

      Please note that when you are using Video/Voice Call to contact offline Broadcasters, your conversation is not recorded or stored in any circumstances. Please be advised that we are not responsible for your experience or the content of these private calls.

   3. Log Data & Device Information

      We automatically collect log data and information from/about your computer, phone or other device you use to access our services/site, including:

      • Endereço de IP
      • Date and time you logged in
      • páginas visualizadas
      • Recursos usados
      • Hardware / Software / Internet browser used
      • sistema operacional / versão do aplicativo usada
      • Cookies / other technologies that may uniquely identify your device / browser
      Se está a utilizar um dispositivo móvel, também podemos recolher:

      • dados que identifiquem o seu dispositivo móvel
      • características e definições específicas do dispositivo
      • detalhes de localização
      • erros de app e outras atividades de sistema

   4. Cookies / Outras Tecnologias

      Como muitos sites e aplicativos, usamos cookies e outras tecnologias (por exemplo, web beacons, armazenamento na web) para coletar informações sobre o seu dispositivo e sua atividade, por exemplo, o tipo de navegador e as informações do navegador, o sistema operacional do seu computador, seu endereço IP, páginas que você visualizou ou recursos que usou.

      Para cookies que não sejam considerados necessários para a utilização deste site, pedimos o seu consentimento explícito antes de colocá-los no seu dispositivo (ou seja, o banner que foi exibido no seu dispositivo quando você entrou em nosso site pela primeira vez). Lembre-se, porém, de que o bloqueio de cookies pode afetar negativamente sua experiência em nosso site.

      Para saber mais sobre como usamos cookies e suas escolhas, por favor consulte nossa Política de Cookiesv

      Pixels. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information over time from our websites and across different online services and use that information to provide measurement services and target ads. You can opt-out of the collection and use of information for ad targeting by updating your Facebook account ad settings or by visiting http://www.aboutads.info/choices and http://www.youronlinechoices.eu/ where you can manage your preferences. For more information on our use of these technologies, see our Cookie Policy.

3. Data Collected by Third Parties

   The following are situations where your personal data has been collected by a third party:

   1. locutores

      When discussing with our Billing Support and Customer Support teams, a Broadcaster may provide some information about you, which will be collected.

   2. External Partners' Ad Networks

      Partner ad networks help us to promote our site. They may collect information about your interactions with our ads on our behalf.

   3. Internal Partner Ad Network

      Our group manage an ad network and promotional tools/programs. Third parties affiliated partners may contact us with information about your interactions with our ads and promotional tools published/used on their sites or affiliated sites (i.e. sites with partial or full reproduction of our primary site).

4. Dados Pessoais Públicos

   Coletamos informações publicamente disponíveis sobre você somente quando for necessário para evitar atividades fraudulentas e ilegais em nosso site (por exemplo, quando suspeitamos que você esteja usando um cartão de crédito falso ou roubado, quando testemunhamos casos de abuso infantil ou atividade pedófila etc.).

   Estes dados podem incluir informação disponível publicamente que partilha nas redes sociais como Facebook, o seu blog e/ou site, e quaisquer outros dados públicos disponíveis na Internet.

   This information is always associated or combined with the data we collect through our site to finalize our investigation before reporting any fraud and/or illegal activity to the authorities. We never use publicly available data for any other purpose.

5. Categoria especial de dados

   This means data of a sensitive nature, the exposure of which would significantly impact your fundamental rights and freedoms; for example, it could be used against you for unlawful discrimination (e.g., your philosophical or religious interests/beliefs).

   When you use our site and purchase services (e.g., live cam, private chat, buy a Broadcaster surprises, etc.), we process and store sensitive information related to your activity (e.g., the Broadcaster category, the content unlocked, etc.) in order to provide you with the services you requested.

   Due to the explicit meaning of each category name (e.g. Chinese astrology, reiki, clairvoyance, angel communication, etc…), as well as the types of Broadcasters you request services from, it is possible, although not certain, that the chosen categories indicate your philosophical or religious beliefs.

   You may revoke your consent regarding this processing by contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, please note that such revocation means that you will not be able to log into your account and use the services, as we will not be able to provide you with the services without processing such information.

   We understand that the information we have about you may not explicitly reflect the reality of your life outside of the site. Your online preferences may only show a punctual interest. In order to provide you with the utmost level of data protection, we categorize such type of data as sensitive, which is highly protected and handled with the utmost care.

   Because your online philosophical or religious interests and other data related to them are essential aspects of privacy, we are maintaining very high technology security standards. We are regularly proceeding with controls and assessments of our security measures, to guarantee a trustworthy environment.

Utilizamos a informação que recolhemos para os seguintes fins:

1. Ativação de Conta

   1. Basic information

      We primarily use the data you give us when creating your online account to open and manage this account. The account then allows you to use features, buy coins and benefit from and paid services.

      Your account will also allow you to exercise control over your personal data. Through your account, you can manage your purchases, benefit from special offers, and manage your account settings.

      We process this information to perform the contract that we have with you and provide you with the services you request. If you fail to provide the minimum details required, we will not be able to create your account and allow you to use our services.

2. Melhorar e promover os nossos serviços

   To understand how we can improve our services and find better ways to promote our services to others, we collect your personal data for the following purposes:

   1. Analytics & Statistics

      We use the information you provide us with and that we collect ourselves to detect general trends regarding the preferences/habits of our users. This helps us to generate statistical reports on our customers' activity including those based on country and purchases. The information in these reports is in aggregate form and cannot be used to identify individuals.

   2. Improvements

      We use your data for testing, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services, making them easier and more enjoyable to use.

      We also use your log data to provide search functionality and display the results of your search. In order to make our services useful, the rank and the relevance of the results obtained may be improved based on attributes we determined (e.g. the newest content published by Broadcasters, the live status of Broadcasters).

   3. Promoção

      As mentioned in Section 2.3 , we have external partners who help us to promote our sites.

      We process this information with the legitimate interest of developing and improving our site and users' experience, as well as promoting our site and services.

      When we use cookies or similar technologies for the same purpose (i.e. product enhancement/improvement/promotion), we rely on your consent to the use of cookies, including third party cookies.

      To learn more about how we use cookies, and your choices, please check out our Cookie Policy.

3. Customer Relationship Management

   O gerenciamento de relacionamento com o cliente é essencial para qualquer serviço. Incluso neste termo, está qualquer contato que temos com você. A seguir, exemplos de casos em que coletamos e processamos seus dados pessoais:

   • Customer Support & Billing Support

     Customer Support and Billing Support operates 24/7. By sharing your personal data with our Customer Support and Billing Support teams, we will be able to provide you with your answers, and any help you may require, more efficiently.

     All your communications with the teams and any information you provide, including comments about our Broadcasters, are stored and reviewed so that we may respond to your request. This way we can ensure the full compliance of all users with our Terms & Conditions.

     Algumas das comunicações gravadas com você serão usadas para fins de treinamento nas equipes de Suporte ao Cliente e Suporte a Cobrança, para que possamos lhe oferecer um excelente serviço ao cliente.

     Esteja ciente de que nossas equipes de Suporte ao Cliente e Suporte a Cobrança terão acesso a todas as informações que foram coletadas sobre você. Com esse acesso, garantimos que nossas equipes de Suporte ao Cliente e Suporte a Cobrança tenham tudo o que precisam para fornecer uma resposta adequada e eficiente.

     Observe que o Suporte ao Cliente e o Suporte a Cobrança usarão vários meios para entrar em contato com você, incluindo e-mail e telefone, conforme for apropriado.

   • General exchanges

     Please note that we may contact you through emails or other appropriate means, to inform you of any changes regarding our site or announcements relating to your subscription (e.g., successful account creation).

     We have a legitimate interest in improving our users' experience and delivering appropriate customer services to you.

4. Pagamento

   Usamos seus dados de identificação e informações de pagamento para processar transações. Isso pode depender de qual método de pagamento você escolher, mas é o caso da maioria dos métodos.

   Please note that depending on the payment method you choose, your payment will be processed by affiliates of our group or third party payment processors/service providers as explained in section 6.5 “Payment providers and financial institutions".

   O uso de seus dados pessoais é estritamente necessário neste caso, a fim de executar quaisquer pagamentos e fornecer os créditos ou serviços que você comprou (ou seja, para executar o contrato que temos com você).

5. Assegurar um Ambiente Seguro e Confiável

   Para o proteger e ao seu negócio, usamos os seus dados pessoais das seguintes formas:

   • Para detectar e prevenir atividades fraudulentas/ilegais.
   • Para detectar possíveis violações dos nossos Termos & Condições e quaisquer outras regras relevantes
   • Para avaliação de segurança & risco (por exemplo, autenticação e verificação de identidade)

   Temos um interesse legítimo em mantê-lo e aos nossos negócios em segurança e garantir a conformidade com os Termos e Condições/Regras, que tentam garantir isso.

6. Mensagens de marketing/informações

   Geralmente, quando você se inscreve para usar nossos sites, enviaremos mensagens informativas e de marketing para mantê-lo atualizado com o lançamento de novos recursos e/ou serviços, promoções especiais, ofertas, etc.

   To evaluate the success of our marketing initiatives, we may pseudonymize your email address and use it to generate statistics. These would be in the form of aggregated data, not personal information (e.g., number of users per country who receive marketing communications).

   Your email will be further used to send survey participation requests, so that we learn more about your experience and satisfaction or suggestions for improvements to our service.

   We have a legitimate interest in keeping you informed and in the outcome of our marketing campaigns. You can, of course, unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“. However, this may mean that you miss out on special offers and information regarding new services.

7. Cumprimos com quaisquer requisitos legais e aplicamos os nossos direitos legais.

   Podemos depender de uma obrigação legal para processar os seus dados pessoais. Por exemplo, devemos reter as informações da transação para manter registos de contabilidade legalmente exigidos.

   We may also use your information to respond to requests from competent authorities or given our legitimate interest to establish, exercise or defend legal claims. If necessary, we would use your data to investigate issues with the relevant bank processing your payment, or with a debt collector, in cases of unpaid transactions, chargebacks or refunds.

   We may also combine your data with information lawfully obtained from other third-party sources, for the above purposes.

We implement various security measures, technical and organizational, to ensure the protection of your personal data against unauthorized access, modification, disclosure or deletion.

We periodically test our IT systems, conduct penetration tests and implement data loss prevention systems against leakage, theft and data breach.

Our site incorporates reasonable security technologies in order to ensure the safety of its users and the safekeeping of their related information.

We do not normally retain personal data of Guests for more than ten to fifteen days, though this period is typically shorter (depending on traffic volume). Any information collected to verify your identity in connection with a request (e.g., a request to access your data) will only be kept for a short time, typically no more than five days. Otherwise, we will retain your personal data for as long as we consider it necessary:

1. Provision of Services

   Para nos permitir fornecer nossos serviços a você e seu uso, incluindo a manutenção de sua conta de membro.

2. Legal Obligation Compliance

   For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that in accordance with Luxembourg legislation, financial information will be kept for a minimum period of 10 years (even though shorter retention periods may apply as the case may be).

3. Legitimate Interests and Business Conduct

   Incluindo:

   • Estabelecer, exercer ou defender reivindicações legais

   • Chargeback prevention:

     Mantemos seus registros de chat e dados de registro, informações de dispositivo e de uso por um período máximo de 120 dias a partir da sua última compra no site.

   • Fraud/illegal activity detection and prevention:

     Colocamos na lista negra todos os nomes de usuário utilizados anteriormente por um determinado período; esses nomes de usuário não estarão disponíveis para novos registros durante esse período.

   • Enhancing safety:

     Por exemplo, se suspendermos ou encerrarmos sua conta devido a atividades fraudulentas ou ilegais, poderemos reter certas informações sobre você para impedir que você abra uma nova conta no futuro. Essas informações também serão mantidas disponíveis em caso de processos judiciais em andamento e/ou investigações.

4. Security

   Como dissemos, a proteção das suas informações e do nosso site contra perda e destruição acidental ou mal-intencionada é uma das nossas principais prioridades.

   Cópias residuais de algumas das suas informações pessoais serão guardadas nos nossos sistemas de backup durante 30 dias.

   Some anonymized copies of your information (e.g. log records) may also remain in our database.

   If you have a question about any specific retention periods of certain personal data, please contact us via the contact details provided in Section 10 “HOW TO CONTACT US?

1. locutores

   Your account with us secures your ability to benefit from and purchase services from the Broadcasters.

   The following information about you is automatically available to Broadcasters with whom you interact:

   • Your username: Broadcasters will be able to reach you out by searching your username
   • If they are one of your favorites: Broadcasters will be able to see a special icon and your username in their account, if you added them in your list of favorites
   • If you sent them a surprise
   • Coins you spent on them (every Broadcaster will be able to see the coins you spent on them, not on other Broadcasters)

   • Additional information:

     You can choose to share other information about yourself with the Broadcasters (e.g., gender, age, location, interests, etc.). You may also connect your camera in private chat to visually communicate with the Broadcaster or simply turn on your microphone. As a reminder, the Broadcaster is not allowed to record the video or voice data you provide.

   • Video/Audio in Private Chat:

     Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat (see clause 2.2: “Content Information“).

   • Video/Audio Offline Calls:

     As a reminder, your communication is this instance is completely private. Please note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat.

   • Voluntary Sharing:

     If you decide to share additional content with the Broadcasters (e.g. pictures), please note that you are fully responsible for the sharing of such information and we cannot be held responsible for any disclosure that you freely made.

2. Other Users & the Public

   1. Comentários

      If you post comments on a Broadcaster's Live content, other users will see them.

      Please be aware that your comments might be seen by other Members watching the Live session.

      As well, please be assured that, if you decide to send a private message to the Broadcaster, other users of our site will not be able to access any information about you from the moment you enter into private chat but it will be visible only to him/her.

3. Entities of Our Company's Group

   We share your personal information with the following companies of our group based in Luxembourg, Hungary and the US, as the case may be, as they are helping us to deliver our services to you:

   • Jasmin Holding SA, 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
   • Docler Services S.à r.l., 44, Avenida John F. Kennedy, L-1855, Luxemburgo, Grão Ducado do Luxemburgo;
   • Docler IP S.à.r.l., 44, Avenida John F. Kennedy, L-1855, Luxemburgo, Grão-Ducado do Luxemburgo;
   • Jasmin SSC Kft, Expo tér 5-7, H-1101, Budapest, Hungary;
   • Jasmin IP S.à r.l. Filial Húngara, Expo tér 5-7, H-1101, Budapeste, Hungria;
   • Docler Services Kft, Expo tér 5-7, H-1101, Budapest, Hungary;
   • Docler LA LLC, 10811 Washington Blvd, Culver City, CA 90232, USA;
   • Escalion S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
   • Duodecad IT Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg.

4. Provedores de serviços

   We use carefully selected and trusted third parties, who act as service providers/processors to our site.

   We ensure that they are bound by contractual obligations to process information we share with them in accordance with our instructions, this Privacy Policy, and all applicable data protection laws.

   As we constantly work on the development and enhancement of the technology to support our site, our third-party processors may regularly change.

   Such entities mainly operate in the following areas:

   • Inteligência de negócios e análise
   • Marketing & sales
   • Apoio ao Cliente
   • Prevenção de fraude

5. Payment Providers & Financial Institutions

   When you purchase coins, depending on your choice of payment method, a third-party bank or a payment processor may process your payment. If this is the case, you may need to share personal data with them in order to complete the transaction.

   Pode receber e-mails de transação deste terceiro para confirmação da ordem, incluindo despacho, possíveis reembolsos, e convites de acompanhamento para deixar feedback a este terceiro.

   This Privacy Policy does not govern the processing of your personal information by these third parties if it was shared directly with them.

   1. Cartão de Crédito/Débito

      If you choose to pay by credit/debit card, your transaction will be handled by Escalion S.à r.l. which is one of our affiliated companies located in Luxembourg (see Section 6.3, “Entities of Our Company's Group“). You can find its privacy policy here.

   2. estorno

      If you, or the credit card holder, request a chargeback, in certain circumstances we have to share some information about you and your use of our services with the processing bank, financial institution, payment processor, the credit card holder or any relevant third party.

   3. Fraud Detection & Prevention

      We may share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention purposes.

6. Law Enforcement Agencies & Governmental Authorities

   To the extent permitted by applicable laws, we may also share information with law enforcement agencies or authorities, if such disclosure is reasonably necessary for the following:

   • Para cumprir com as nossas obrigações legais
   • Respond to information requests for fraud investigations and other alleged illegal activities
   • Enforce and administer our terms and conditions
   • Protect our rights and defend ourselves against any claims

7. Transferências de negócios

   Your information may be transferred to another entity of our group (i.e. as a result of reorganization, restructuring, etc.) or third party (i.e. as a result of sale, merger and/or acquisition, etc.) if part (more than 50%) or whole of the business (or related assets) is either directly or indirectly transferred or falling under the control of the new owner.

   Este seria o caso, desde que o novo proprietário opere na mesma linha de negócios ou semelhante à nossa e se comprometa a cumprir esta Política de Privacidade.

1. Informações sobre a transferência de seus dados pessoais para fora do Espaço Econômico Europeu?

   As we are a Luxembourg based company, we comply with the EU Data Protection Regulation, “GDPR“. Regardless of whether you are located in Europe or elsewhere, our own location in Europe requires us to comply with GDPR. You can read the entire Regulation here.

   During the course of operation and exploitation of the site and provision of services, your personal information may be transferred outside of the European Economic Area (“EEA“) to third party data processors, located in the United States and other countries, for the purposes specified in this Privacy Policy.

   If we transfer your personal data outside of the EEA, we endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. For this purpose, we utilize the Standard Contractual Clauses approved by the European Commission that you can find here.

2. Quais são os Seus Direitos em Relação aos Seus Dados Pessoais?

   A nossa Equipa de Suporte fornecerá informações sobre ações tomadas dentro de um mês a partir do dia que recebemos a sua solicitação. Somente em circunstâncias excecionais, quando enfrentamos pedidos complexos e de alto número, podemos estender esse período de resposta por mais dois meses.

   Por favor note que direitos podem ser exercidos gratuitamente. Contudo, pedidos sem fundamento ou excessivos, em particular devido ao seu carácter repetitivo, levarão ao pagamento de uma taxa.

   Por favor, entenda que, como a sua privacidade é tão importante para nós, a nossa equipa de suporte pode precisar de verificar sua identidade e pedir que você forneça informações adicionais antes de executar a sua solicitação.

   1. Data Access

      You have the right to access the personal data we hold about you. You can request a copy of your personal data, free of charge. To exercise this right, you can send an email to privacy@oranum.com.

      Após a verificação de sua identidade, o seu pedido será enviado para nossa Equipa de Suporte.

      Se considerarmos que a sua solicitação é manifestamente infundada ou excessiva (por exemplo, devido a várias solicitações num curto período), poderemo-nos recusar a agir ou cobrar uma taxa razoável, levando em consideração os custos administrativos para lhe fornecer as informações.

   2. Data Portability

      Please note that the following is separate from the right to access your data.

      In certain cases, you are entitled to request copies of your personal information in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

      For clarification, only the following information can be made available:

      • The data actively and knowingly provided by you (e.g., e-mail address, username, etc.)
      • The observed data provided by you by virtue of the use of the service or the device (e.g., your search history, traffic data and location data).

      To exercise this right, you can send an email to privacy@oranum.com.

   3. Retificação de dados incorretos ou incompletos

      Tem o direito de solicitar que corrijamos quaisquer incorreções nos seus dados pessoais.

      For this purpose, you can contact our Customer Support or send an email to privacy@oranum.com.

   4. Eliminação de Dados

      If you no longer want us to use your personal data, you can request that we erase it and close your account. Requests for account cancellation or closure will be considered as a request for the erasure of your personal data. To exercise this right, you can send an email to privacy@oranum.com.

      Your request will then be sent to our Support Team who will contact you. However, if you face any difficulties, please contact us at any time.

      For avoidance of a doubt, when the erasure process starts (notably upon a successful verification of your identity as the owner of the account), you will no longer be able to log in to our site (Oranum.com).

      Além disso, se sua conta estiver inativa por mais de um (1) ano, temos o direito de encerrar sua conta e prosseguir com o apagamento de seus dados de acordo com nossos Termos & Condições.

      Please note that even if you request the erasure of your personal information, we will retain some of it for as long as we consider it necessary for compliance with our legal obligations or other legitimate interests as explained above in Section 5. “HOW LONG DO WE RETAIN YOUR PERSONAL DATA?“.

   5. Direito a recusar

      We process your data for a variety of reasons (see Section 3: “WHY DO WE PROCESS YOUR PERSONAL DATA?“).

      Applicable law may entitle you to require us not to process your personal information for certain specific purposes where such processing is based on a legitimate interest. If you object to such processing, we will stop processing your personal data for those purposes.

      In specific situations, we may have to refuse the execution of your request. This would only be in the cases where we have legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.

      Please keep in mind that objecting to certain uses of your data may disable the use of your account.

      Please also remember that you may unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out contacting the Support Team as indicated in Section 10 “HOW TO CONTACT US?“.

   6. Direito de restrição de processamento

      You have the right to request that we stop processing your data, while we resolve any issues.

      Isto só é possível nos seguintes quatro casos:

      1. Accuracy

         If you contest the accuracy of your personal data, processing would be stopped while we verify your claim.

      2. Legitimate Interest

         If you object to a processing activity based on a legitimate interest, you can require the processing operation to be put on hold while we verify your grounds for objection.

      3. Unlawful Processing

         You can request the restriction of data processing if you consider your data is being processed unlawfully, but do not wish for your data to be immediately erased.

      4. Data Storage

         You can request us to store your data, if you require it to establish, exercise or defend any legal claims, and we have no further need of it.

         Despite your request, we may continue to process your data, if we have to establish, exercise or defend legal claims. We will notify you before lifting any restriction.

   7. Right to Lodge a Complaint with a Supervisory Authority**

      If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with the relevant supervisory authority (i.e. your local authority or the CNPD).

Se você é um residente da Califórnia, possui os seguintes direitos especiais sob a Lei de Privacidade do Consumidor da Califórnia (“CCPA”), além de quaisquer outros direitos descritos nesta Política de Privacidade.

Observe que não "vendemos" seus dados pessoais, pois esse termo é definido no CCPA.

1. Seu Direito de "Saber" e Solicitar Exclusão

   Você tem o direito de conhecer as categorias e dados específicos que coletamos sobre você. Você tem o direito de conhecer as categorias de fontes das quais os dados pessoais foram coletados, a finalidade comercial ou comercial para coletar ou vender dados pessoais e as categorias de terceiros com os quais compartilhamos dados pessoais.

   You also have the right to request deletion of personal data we've collected or maintain. Please note this right is subject to certain exceptions, including without limitation our retaining information as necessary to protect against malicious, deceptive, fraudulent, or illegal activity, to comply with our legal obligations, and for other internal purposes.

   To exercise these rights contact us as provided in Section 10 “HOW TO CONTACT US?“ below. Please note that any requested disclosures in connection with a request to know will only apply to the 12-month period preceding the request, and you are entitled to request disclosure twice in any 12-month period. You may also ask for your data to be provided or exercise your right to delete by deleting your account.

2. Informações Pessoais Divulgadas

   You also have the right to know what categories of personal data we've disclosed for a business purpose, and the third parties to whom that information was disclosed.

   In the past 12 months, we've disclosed for a business purpose and for different products the following categories of information to the following parties: Usage/device information (including, without limitation, your IP address, as the case may be) to our business intelligence and analytics service providers (e.g., Hotjar, Google Analytics); Payment/transaction data to our customer/payment service providers; Contact information, device/usage information (including, without limitation, your IP address and the website you are coming from, as the case may), information relating to the purchase made (excluding any data relating to your mean of payment, such as credit card information) and information as regards your interactions with the emails we sent to our marketing and sales partners (e.g. Emarsys, marketing partners promoting our site); and identification information, contact information, device and usage information, payment information (as the case may be) to our antifraud service providers and auditing service providers.

3. Seu Direito à não Discriminação

   Você tem o direito de não receber tratamento discriminatório pelo exercício dos direitos de privacidade conferidos pela CCPA, incluindo, mas não se limitando a, negar-lhe serviços, cobrar preços ou taxas diferentes ou fornecer-lhe um nível ou qualidade de serviços diferente. No entanto, observe que o exercício de alguns de seus direitos (por exemplo, para excluir seus dados) pode impossibilitar a continuação da prestação de serviços a você.

4. Seu Direito de Usar um Agente Autorizado

   You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided in Section 10 “HOW TO CONTACT US?“ below. In order to verify you have authorized an agent we may require a signed, written authorization from you.

5. Não Rastreie

   Alguns navegadores têm um recurso "não rastrear" que permite informar aos sites que você não deseja que suas atividades online sejam rastreadas. Como esses recursos ainda não são uniformes, atualmente não respondemos a sinais de "não rastrear". No entanto, trataremos quaisquer sinais de "não vender" ou similares como solicitações de exclusão de acordo com a CCPA.

Ocasionalmente, podemos alterar esta Política de Privacidade para refletir alterações em nossos serviços e a maneira como lidamos com seus dados pessoais ou alterações nas leis aplicáveis.

Se fizermos algumas alterações importantes, nós informá-lo-emos colocando um aviso no site relevante e/ou contactá-lo-emos diretamente, usando outros métodos, tais como e-mail.

Na medida aplicável por lei, estas alterações serão aplicáveis a partir do momento que são publicadas no nosso site, a menos que exista uma data específica de entrada em vigor. O seu uso continuado do nosso site a partir desse dia estará sujeito à nova Política de Privacidade.

if you have any comments or questions about this privacy policy or generally about our privacy practices, please send an email to privacy@oranum.com or by mail to the address indicated below, and we will get back to you as soon as possible.

we are also happy to inform you that we have an employee dedicated to ensuring your privacy, our data protection officer. you can directly reach our data protection officer via email at: dpo@oranum.com or mail to the following address: